Gold Star Gas Services Reviews 31

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Highly recommended. Engineers were professional, punctual and installed our new gas boiler with care and made it all very easy and stress free. Will be using them for any future work we need including... See more

Rated 5 out of 5 stars

Gold Star recently did some work for us, replacing a gas boiler and balancing the heating system. They were excellent from start to finish. Ultra professional, polite and reliable. My heating system i... See more

Rated 5 out of 5 stars

I recently had a new central heatig boiler installed by Gold Star, and have no hesitation in recommending them. The engineers carried out the work quickly and eficiently and were very polite and helpf... See more

Rated 5 out of 5 stars

Gold Star Gas Services were asked to provide a quote to fit a new boiler for us. Once we agreed the price, and date, they arrived and fitted the boiler without any problems. The only thing I would say... See more

Company details

  1. Gas Company

Information provided by various external sources

Gold Star Gas Services has established itself as a Company that has built a strong reputation for Customer Service and Reliability. We pride ourselves on politeness, neatness and a respect for doing a job on time and right first time! Our engineers are all time served and Gas Safe registered serving the whole of the UK. We are the Number 1 specialists in domestic natural gas central heating installations and maintenance. We believe everybody should receive the Gold Star Treatment - Every Time!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

31 reviews

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Rated 5 out of 5 stars

5 gold stars for your amazing customer focus & delivery

Best in all aspects - Never experienced this level of customer focus from any other boiler installer/service provider before. Right from really competitive quote , prompt courtesy call an hr prior to arrival on agreed installation date to completion, it was well coordinated across the teams/office. Gavin & Jance were fantastic all through going an extra mile to additionally board up the area in loft to make it safe, additional piping challenges owing to our eaves design etc by ensuring that they provide safety , customer satisfaction and esthetics intact even if it meant additional hours of work for them - they never compromised on quality! Louise was amazing with her efficiency and coordination too. Gold Star - You have just bagged a lifelong customer for sure.

September 11, 2020
Unprompted review
Gold Star Gas Services logo

Reply from Gold Star Gas Services

Dear Mr Kothapalle

Thank you for taking the time to leave us such an amazing review! We very much appreciate it and are thrilled that you are so pleased with the customer service which we provide. We are very happy to have you as a 'Lifelong' customer!

Kind regards

Louise - Office Manager

Rated 5 out of 5 stars

More than 5 stars

I understand now why they are called Gold Star. Very professional and personable. Got a gas engineer out to me at short notice.

I checked the Engineers‘ registration online and he was more than happy to provide his details, even though he had never been asked before and had been doing the job for 14 years.

From the lady who booked the gas fitter in to the guy who attended my property I can’t fault you. Such lovely people.

August 19, 2020
Unprompted review
Gold Star Gas Services logo

Reply from Gold Star Gas Services

Hi Rachel
Thankyou for taking the time to leave us your review , and thankyou for your kind words.
It was a pleasure to be of service to you, we look forward to speaking with you again soon

Rated 5 out of 5 stars

I couldn’t be more impressed - thank you

I couldn’t be more impressed with the service I have received. Very professional, helpful and efficient throughout. The fitters were clean and tidy workers and the office admin made easy. Thank you

July 27, 2020
Unprompted review
Gold Star Gas Services logo

Reply from Gold Star Gas Services

Dear Mrs Nuttall
Thank you for taking the time to share you experience with Gold Star Gas Services. We look forward to being of service to you over the years keeping your new boiler serviced & maintained annually.

Rated 5 out of 5 stars

Trustworthy and professional

As a landlord, I need firms I can trust to work directly with my tenants. Gold Star GS are friendly, reliable and professional. They arrive promptly, do the job and leave the tenant happy. I get excellent feedback from my tenants.

Gold Star are also good value compared with other companies I have used. I can trust them to do what is required and not 'invent' work.

May 18, 2020
Unprompted review
Gold Star Gas Services logo

Reply from Gold Star Gas Services

Thankyou very much for taking the time to leave us a 5 star review. We are delighted that you and your tenants are happy with the service which we provide. It is always our pleasure to work with landlords and their tenants to ensure Gas Safety is not a worry.
We look forward to being of further service to you
GSGS

Rated 5 out of 5 stars

Boiler installation

I recently had a new central heatig boiler installed by Gold Star, and have no hesitation in recommending them. The engineers carried out the work quickly and eficiently and were very polite and helpful.I have also had 3 previous jobs done by them, also very well done each time. David Cooper Broadway

March 18, 2020
Unprompted review
Rated 5 out of 5 stars

No fuss get the job done Engineers.

Gold Star Gas Services were asked to provide a quote to fit a new boiler for us. Once we agreed the price, and date, they arrived and fitted the boiler without any problems. The only thing I would say is that there were certain elements of the job where they went above and beyond. They encountered some technical difficulties seemed to be the outlet pipework, but instead of kicking up a fuss quickly advised us and got on with it. Since they came I have programmed the boiler, and now our house is better than ever as far as heating efficiency is concerned. Highly recommended 5 Stars.

March 7, 2020
Unprompted review
Rated 5 out of 5 stars

Goldstar great crew.

I was sent an excellent installer to fit my a new boiler, The job was not an easy one, but Abdul was so patient during that difficult times. The job was finally finish after hours of painstaking complications. My boiler is now installed and working great. Thank you.

December 12, 2019
Unprompted review
Rated 5 out of 5 stars

Gold Star Service!

I was thoroughly impressed with the service provided by Gold Star Gas Services. My engineer was punctual, polite, thorough and very respectful. The whole service provided by Gold Stsr Gas Services was impressive from the first point of contact, no hard sell, and a very professional approach when discussing my boiler options. The lady at the point of contact when booking was polite, helpful and very efficient. My gas engineer/ boiler fitter was very thorough, polite and diligent. He took the time to explain how the boiler worked and how I could make savings with effective boiler management. I also have the reassurance and confidence that should I require any assistance with my newly installed boiler that I can contact Gold Star Gas Services and receive immediate attention. I was totally impressed with this service from start to finish.

November 4, 2019
Unprompted review
Gold Star Gas Services logo

Reply from Gold Star Gas Services

Thankyou for taking the time to leave us a 5 star review. We are delighted that you are completely satisfied with the service which we have provided and that you found our engineer's tips on saving energy useful.

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