First review ever on this site i want to make sure that you guys know and are aware that they are scamming!! first offer bonus doesn’t say anything about terms on getting the 100$ for first purchase o... See more
Company replied
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See what reviewers are saying
9 days. 50+ ignored emails. Live chat 25+ times rude and completely refusing to do anything. Contact phone number on site unreachable. They will not pay out. Dragged out verification repeatedly askin... See more
Company replied
After depositing money to my account and playing for 10 minutes I tried to switch games and it wouldn't load past 50%. Come to find out they have banned my device for some unknown reason, and I can't... See more
Company replied
Been on goldwin for a month. The bonuses stack up if you play smart. Games run smooth no freezing. My cash out took around 7 working days after verification. Not instant but no issues at all. I can li... See more
Company replied
Company details
Written by the company
Goldwin.com is a premier online casino committed to delivering an exciting, secure, and fair gaming experience for players worldwide. Our platform features a wide selection of high-quality casino games, including slots, live dealer tables, video poker, and progressive jackpots from leading software providers. We focus on innovation, responsible gaming, and exceptional customer service. Goldwin.com is licensed and operates under strict regulatory standards, using advanced encryption technology to safeguard player data and transactions. Whether you’re here for thrilling gameplay, generous bonuses, or fast payouts, Goldwin.com provides a trusted and rewarding online gaming destination for both new and seasoned players.
Contact info
Abraham Mendez Chumaceiro Boulevard 50, Curacao, Curaçao
- +498007244103
- support@goldwin.com
- goldwin.com
2.6
Poor
118 reviews
Replied to 95% of negative reviews
Typically takes over 1 month to reply
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First review ever on this site i want to make sure that you guys know and are aware that they are scamming!! first offer bonus doesn’t say anything about terms on getting the 100$ for first purchase offer. It says make any purchase and spend 5 on any slot get 100$ that’s all that was said on the deal. so me thinking that’s a great deal I spent 10$ after i purchased you have to level up to receive the bonus that’s where they get you you have to wait 24 hours, reach level 10 through level 70 in order to receive it after you purchase please go check reviews before dealing with sites they reply to back to everyone on trustpilot but can’t get back to there own customers DO NOT Become a customer that do not value you only your money.
April 2, 2026
Unprompted review
Reply from Goldwin.com
Hello,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration regarding the bonus offer.
Please note that all promotional offers, including welcome bonuses, are subject to specific terms and conditions such as wagering requirements or level-based rewards. These are outlined in the bonus details and are important to review before participating.
We understand that this may not have been clear, and we appreciate you bringing this to attention. Transparency is important, and feedback like yours helps highlight where communication can be improved.
Please also note that these reviews are not continuously monitored, and only contacting the casino directly can assist with account-specific concerns.
Thank you for your feedback.
After depositing money to my account…
After depositing money to my account and playing for 10 minutes I tried to switch games and it wouldn't load past 50%. Come to find out they have banned my device for some unknown reason, and I can't get my money back! Thiefs!
March 23, 2026
Unprompted review
Reply from Goldwin.com
Hello,
Thank you for your feedback. We’re sorry to hear about your experience and understand how concerning it must be to encounter access issues after making a deposit.
Please note that in some cases, accounts or devices may be restricted due to automated security checks or compliance measures. However, this does not mean that your funds are lost.
We recommend contacting the casino directly with your account details so the relevant team can review the restriction and assist you further with resolving the issue.
Please also note that these reviews are not continuously monitored, and only contacting the casino directly can help with your concern.
Thank you for your feedback.
Great promos and smooth play
Been on goldwin for a month. The bonuses stack up if you play smart. Games run smooth no freezing. My cash out took around 7 working days after verification. Not instant but no issues at all. I can live with that. Like someone else said here, would rate better if payout would be faster.
March 1, 2026
Reply from Goldwin.com
Hello,
Thank you for your feedback. We’re glad to hear you’ve been enjoying the promotions and smooth gameplay on Goldwin.
We also appreciate your honest note regarding the withdrawal time. While verification and processing can take a few working days, we understand that faster payouts are important and are continuously working to improve this experience.
We appreciate your feedback. Thank you!
Fun site just be patient
Goldwin is fun and has tons of slots. I hit a couple nice wins but remember withdrawls arent same day. Mine took like 5 or 6 days once my account was approved. Support did reply nicely when I asked about it so thats good.
March 1, 2026
Absolutely appalling service made…
Absolutely appalling service made proceed all the verification documents via email on 27th Feb via email then Added them to account myself on 28th Feb my address on account was my old address explained in a email why it had changed due to house move as well as provide the correct documents to support yet they asked me for the same info I had already provided on 2nd march account was verified on 3rd yet still no funds into my account seems like they just delay things LC agents are not helpful raise a complaint to support team had no response from they also emailed finance team and again no support from them either, terrible customer service complaint not even been dealt with or responded too take your money quick enough but withdrawal is. Such a delayed process still to this day the money is in the account sat in pending and no one responds or can give me a answer as to why this is taking so long we are now on 11th march terrible service terrible site
March 11, 2026
Unprompted review
Didn't trust it at first
At first I thought it was some scam because I kept hitting bonuses and winning on almost every game. Then I got careless and blew my balance.
Later my friend showed me she cashed out like $550 pretty fast from the same place. That's when I realized it was just my luck. Now I can't hit anything, of course 😂
February 10, 2026
My favorite out of many platforms
I've tried plenty of online gambling sites and even brick and mortar casinos, but Goldwin stands out to me for the bonuses are generous and the games actually pay out meaningful wins.
There were times when extra cash really helped, and a few good sessions covered some important expenses. Cashouts are simple, and you receive funds back quickly through bank transfer or e-wallet. the app runs smoothly and the bonus rounds are a lot of fun.
January 26, 2026
Reply from Goldwin.com
My favorite out of many platforms
I've tried plenty of online gambling sites and even brick and mortar casinos, but Goldwin stands out to me for the bonuses are generous and the games actually pay out meaningful wins.
There were times when extra cash really helped, and a few good sessions covered some important expenses. Cashouts are simple, and you receive funds back quickly through bank transfer or e-wallet. the app runs smoothly and the bonus rounds are a lot of fun.
Something for everyone
I love the wide range of slots and the fun animations. My partner enjoys the table style games, while I stick to slots . Signup rewards are generous, and the cashout rules are straightforward. Once you understand them, everything works smoothly and you're ready to play.
February 4, 2026
Reply from Goldwin.com
Thank you for your feedback. We’re glad to hear you enjoy the wide selection of slots and that the table games appeal as well. It’s also great to know you found the signup rewards generous and the cashout rules clear once understood. We appreciate you sharing your experience and thank you for choosing Goldwin.
Great bonuses and real chances to win
Plenty of free bonus options here at GW compared to other platforms. You actually feel like you have a chance here.
January 14, 2026
Reply from Goldwin.com
Thanks for the great feedback. We’re glad you’re enjoying the bonus variety and the overall gameplay experience at Goldwin. Our goal is to offer rewarding promotions alongside fair game mechanics, so players always feel engaged and valued. We appreciate you sharing your experience.
Easy signup
Easy signup, simple navigation, and very entertaining. I keep coming back to Glodwin and I'm probably one of their oldest and most loyal players.
January 25, 2026
Reply from Goldwin.com
Thank you for your loyalty and kind words. We’re happy to hear you enjoy the easy signup process, smooth navigation, and overall entertainment on Goldwin. Long-term players like you motivate us to keep improving the platform and delivering a reliable gaming experience. We truly appreciate you taking the time to share your feedback.
It actually pays
It was skeptical at first, but there are no ticks, no fuse. I don't get all the hate here. It's a business, not a charity case! Losers should just learn to lose, man!
January 15, 2026
Reply from Goldwin.com
Thanks for sharing your experience. We’re glad to hear your payouts went through smoothly and that you gave Goldwin a fair chance. We always aim to offer a transparent gaming environment with clear rules and fast payments. As with any casino, responsible play and understanding the terms are key. Appreciate you taking the time to leave a review.
Has a great variety of games.
Has a great variety of games.
Friendly and helpful support staff
January 22, 2026
Unprompted review
Reply from Goldwin.com
Thank you for your feedback.
We are pleased to hear that you enjoyed the variety of games and found our support team friendly and helpful. This is exactly the experience we aim to provide.
We appreciate you taking the time to share your experience with Goldwin.com.
You can't withdraw your money it's a…
You can't withdraw your money it's a scam
January 11, 2026
Unprompted review
Reply from Goldwin.com
This claim is incorrect.
Players can and do withdraw funds from Goldwin.com in line with our published terms and conditions. Withdrawals are processed after standard verification and bonus requirements are met, exactly as outlined before play. Labeling the platform a “scam” without any account details, transaction reference, or contact with support is misleading.
We have no record of unresolved withdrawal issues matching this statement. If the reviewer actually holds an account with Goldwin.com and believes there is a withdrawal problem, they are invited to contact our official support team directly so the matter can be reviewed and resolved transparently.
Unsubstantiated accusations do not reflect the reality of our operations and misinform other users.
Hopeless rude customer service, and now retalliation
Support act like they are God's, will not transfer to a supervisor, will not inform when one is on or when they can be contacted. Say that speaking to supervisor will just agree with them. Extremely rude, calling me delusional and if I didn't likea bonus to use my own money only. Was supposed to get a triple bet bonus upon depositing $50 but the spins were only on the lowest bet of 25c. You clearly cannot divide 25c by 3 so it's clear it is only a single bet. Not willing to help whatsoever or listen to any reasoning. Just overall very bad service after all the funds I have spent here. Time to find a new casino that appreciates my money.
Since writing this review, a week later, I deposited again and had a few wins so I attempted to make a withdrawal of $1600. I have previously withdrawn only a few months prior so kyc was up to date. After nearly 2 weeks of it still being pending, I contacted support to find out why. He said I am verified and just have to wait for finance to action it. Couple days later, the withdrawal was returned to my account, and an email asking for me to supply documents for a credit card number I have never seen or used there. I questioned it and then was asked to provide the card documents for the card I used to deposit. Sent that straight away and actioned the withdraw again, few days later got a reply that account is once again verified. It's now been in processing for 22 days and it's still in processing and I'm getting no responses from the finance team or the Manager that replied to the first review... 100% retaliation if you ask me, it's so obvious. This is how the support team treat their customers all the time, because you have to go through them to speak to anyone higher. It's ridiculous. The Manage even hides behind the support team email so any and all replies get filtered before they see it and perhaps never get it at all. With soany casinos now doing instant withdrawals, Goldwin is way behind the times and still using dodgy tactics to stall withdrawals. Unbelievable...
December 29, 2025
Unprompted review
Reply from Goldwin.com
Thank you for taking the time to share your feedback. We take all customer service concerns seriously and are currently reviewing this case internally to better understand what occurred during your interaction with our support team.
Our intention is always to provide respectful, professional assistance and clear explanations regarding bonuses, free spins, and escalation procedures. If this fell short of expectations, we want to investigate it properly.
We kindly ask the reviewer to contact our support team again via our official channels and reference this Trustpilot review so the matter can be formally reviewed by a supervisor. This will allow us to check chat logs, bonus activation details, and ensure everything was handled correctly.
We appreciate your patience while we look into this and thank you for bringing it to our attention.
Can't make withdrawal no live chat and…
Can't make withdrawal no live chat and now am waiting on emails don't know how long it takes
December 2, 2025
Unprompted review
Reply from Goldwin.com
Thank you for your review. We understand that waiting for a withdrawal or a response can be frustrating, and we are currently looking into this case to determine what may be causing the delay.
Withdrawals on Goldwin.com are processed after standard checks, and response times can vary depending on verification status and request volume. Live chat availability may also be temporarily limited during peak periods, in which case email support remains fully active.
We kindly ask the reviewer to contact us again via email and include their username and withdrawal request details, or reference this Trustpilot review, so our team can locate the account and assist as quickly as possible.
We appreciate your patience while we review this matter and work toward a resolution.
Not resolved my withdrawl of 370 tight…
Not resolved my withdrawl of 370 tight tight tight after depositing about 200 they haven't paid me out and now asking for verification iv sent waited 2 days if no reply withing a week will take further as I sent the right and needed documents but was fine talking my money before needing I'd witch I provided on sign up also this better be sorted as a previous worker in bookies ect and my uncle is a lawyer ig this isn't sorted withing a week il take you court perfectic website
November 12, 2025
Unprompted review
Reply from Goldwin.com
Thank you for the additional information. If a withdrawal has remained unresolved since November, this is not within our normal processing standards and the matter is being reviewed internally.
We are currently examining the full account history, including verification submissions, transaction activity, and account usage. In some cases, withdrawals can be delayed or paused if irregular activity, bonus misuse, or terms violations are detected, or if additional compliance checks are required. This review is necessary to determine the exact reason for the delay.
The reviewer is asked to contact our support team by email and reference this Trustpilot review, including their username, so the account can be located and the investigation finalised.
We appreciate your patience while this review is completed and the situation is clarified.
If I could give zero stars I would
If I could give zero stars I would. Don’t waste a dime here. Scammers. This is the worse social casino I have ever played on.
November 11, 2025
Unprompted review
Reply from Goldwin.com
We take accusations of this nature seriously, but we do not agree with this characterisation.
Goldwin.com is a legitimate online casino operating under published terms and compliance requirements. Claims of scamming are not supported by our records. When issues arise, they are typically related to verification, bonus conditions, or account reviews triggered by irregular or abusive activity.
We are reviewing this account internally to determine whether any compliance or terms related issues apply in this case. If no violations are found, withdrawals are processed accordingly. If breaches are identified, actions are taken in line with our terms.
The reviewer is encouraged to contact support by email and reference this Trustpilot review so the matter can be formally reviewed and clarified.
They don't even deserve one star
They don't even deserve one star! Deposited £50, but they took £57. So who took the extra £7 as it didn't show in the balance! Also they did not inform people to their change of terms and conditions that the minimum withdrawal was raised from £100, which was bad enough to £200!
November 4, 2025
Unprompted review
Reply from Goldwin.com
Thank you for your feedback. We are reviewing this matter to clarify both points raised in your review.
Regarding the deposit amount, Goldwin.com does not take additional funds beyond the amount entered at checkout. Any difference between the deposited amount and the balance shown is typically caused by payment provider fees, currency conversion by the card issuer, or bank-side charges. These charges are applied by the payment processor or bank, not by us, and are outside of our control. This will be verified as part of our review.
Regarding the minimum withdrawal amount, all terms and conditions, including withdrawal limits, are published on the website and apply at the time a withdrawal is requested. Updates to terms are made in accordance with standard operating procedures and are always available for players to review in their account and on the site. We are checking whether this change affected the account in question and whether additional clarification was provided.
The reviewer is asked to contact our support team via email and reference this Trustpilot review, including their username, so we can review the transaction details and provide a clear explanation.
Love gogogold
Love gogogold! Fun to play ,lots of options and so easy to cash out definitely not disappointed
October 27, 2025
Unprompted review
Reply from Goldwin.com
While we appreciate the positive feedback, we need to point out your reference seems to be to another casino, not goldwin.com.
Another victim of gogogoldwin casino
Another victim of gogogoldwin casino. The game played really well until I hit the 44.00 mark shy of their 50.00 min cash out. Once I hit that 44.00 mark I was still hitting bonus and free spins but out of 5 free bonus of 10 free spins I won exactly 0 dollars. Now how the hell does someone get 50 free spins and don’t win a single cent? That’s not counting the 4 jackpot spins that I got. I received a total of 15 spins on the jackpot with the same results not one single cent! Before all that I was win on every free spin and jackpot even if it was a small amount but it was something. I’m telling ya something fishy is going on and don’t think you can deposit more money to get it over the 50.00 mark for cash out that doesn’t work either because it’s counted as money that wasn’t won!! SCAMMERS THROUGH AND THROUGH!!
October 26, 2025
Unprompted review
Reply from Goldwin.com
This review has been posted on the wrong Trustpilot profile. GogoGoldWin is NOT our business and has no connection to Goldwin.com whatsoever.
We are certain of this and can state clearly that the experience described does not involve Goldwin.com, our software providers, our games, or our withdrawal rules. Any claims regarding “gogogoldwin casino” are entirely unrelated to our operation.
We ask the reviewer to double-check the website where the account was created and gameplay took place, and to submit this feedback to the correct operator’s Trustpilot page. Leaving such accusations on an unrelated business page is misleading to other readers.
For any genuine issues concerning Goldwin.com, our official support team is available to assist directly.
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