@GoMoIreland Reviews 

It should be half a star, not one. The customer service is only acceptable when porting your number. The moment you have to wait to join for the month is a joke no messages, no calls could connect, and the data was barely usable. There’s no number to call for assistance; instead, you’re forced to sit on a webpage for help.

I spent 45 minutes in a queue with a bot, being told I was 9th, then 16th in line. When you finally reach the chat, you provide information, and it takes forever for them to respond. The chat frequently disconnects, and if you want to reconnect, you’re sent to the back of the queue or forced to ask the bot for an agent.

The cancellation policy is dreadful. When you give a reason to cancel, they respond with “oh yeah, just so you know, you will be charged,” even though you haven’t used the service.

I've been with Gomo for years. It's a walk in the park if you're looking to upgrade plans and keep you're bills paid. But when you need help is when their true colours shine.

My family made a contract with another network so we wanted to move our numbers. Sounds simple, doesn't it? It wasn't. We filled the new provider's form to have our numbers moved. This form asked for our phone number and our current provider, which was Gomo so this is what we submitted to schedule our move. A few minutes after we've submited this, I get a text message from Gomo saying:

"Oh no! We tried to move your number to our network but the account number you provided was incorrect or unavailable. See our FAQs at gomo.ie joining-getting-started-with-gomo #move-number on what to do next and how to complete your move. That's it!"

I had to read this a few times. This message is about moving the number to Gomo, not from Gomo. And mentions an account number, which is completly irrelevant to any other network that is attempting to have your number moved. This meant that the new provider was trying to move the number but Gomo was not allowing it. So I got on customer service, which only exists via webchat and asked about why this is happening. Below are the answers I was provided with.

"You need to contact the provider and ask them to submit the move request again" - we did, same text message.

"I have explained why the port out has not completed due to the account number being incorrect in the request from (new provider)" - the form did not ask for an account number, why would the new provider want an account number that's specific to Gomo.

After serveral attempts asking why Gomo was not allowing for the move to happen, I sent a screenshot of the messages received and asked if they could explain why those were being sent out. The next message from the agent was:

"I'm very sorry but as advised there is nothing more I can advise on this and the resolution is stated previously. As there are no other questions I can help you with I am going to close this chat, but if you have any further questions you can contact us again here at any time. Thanks for contacting GoMo, have a nice day"

So yes, 1 star. Unhelpful, incompetent. Never once the agent said "let me check this for you" or "let me investigate", knowing full well that this is a mess up from their part and that the new provider's hands are tied.

Issue still not sorted. I'll say something though - will beleaving Gomo though, whether I have my number moved or changed.

I have been using gomo for 9.99 for about 2 years now I think. I find it great. I haven’t needed much customer support but when I did need a document for insurance I was able to email them and they emailed me what I needed. Very happy with the price, coverage, online bills etc. Would recommend this to others.

Purchased an eSIM at 8am, by 9:30am my number was ported from Sky mobile. All done in 90 minutes. Well done GoMo, goodbye Sky.

If you like your sanity, stay away. It's almost impossible to get help and if you forget your password, there is no help, as it sends you in a continuous ring. Avoid

I pay them for the contract and after a month and still waiting. The support its 0/100 . I lost 10 euros for the contract and left to another provider without been customer even for a day.i moved to another provider and all good now. GOMO NEVER AGAIN . STAY AWAY

Had issues porting my number and the support I got was really good not long after I got off the web chat my sim started working straight away

I've had to cancel my bank card as I cancelled my gomo, having never received a sim they took a total of 45 euro off my card never cancelled from their side despite saying they had, leaving me to cancel my card.
They are an absolute disgrace.

Fantastic service, all my communication and internet needs covered for €120 per year. Fair usage allowance of 120gb per month. No problems with coverage.

I was on holidays in Sardinia last week and had used up all my data allowance. When I tried to opt in to using more data I was directed to an Eir page that had no relevance to me whatsoever. When I contacted webchat for help I was met with complete indifference on the first occasion and on the second occasion the individual told me they had “escalated” the problem whatever that means. I received no instructions on what to do or any help. I was driving a three hour journey the next day to the airport and desperately needed to have internet. I ended up having to buy a tourist sim for €25 from some random phone shop in Cagliari for that one day and was lucky to find someone who understood my problem. Is this the way gomo treat their customers? No accountability, no names of the employees so impossible to tell you who they were, pathetic shockingly bad service from Gomo. I realise it’s a cheap service you provide but this was woeful.

Great as long as you’re not needing help with anything. Tried to add a new sim to my account and they made a mess of it. So much so that an old number which we wanted to transfer was cancelled by Gomo which necessitated buying another new sim from a different provider.
They have customer service but not as we know it. The agent I chatted with on web-chat was glib, passive aggressive and went to great lengths to tell me as little as possible about what had happened. Two weeks and an unanswered email complaint later I’m still none the wiser.
Dreadful way to handle a loyal customer bringing you a new one.

Updated to add: I followed up and had to retell my story in order to get a complaint number as they "couldn't find" my complaint. I was told that they would call me back yesterday (3/11) but got no call back. I've just phoned again and the agent I spoke to told me that as my complaint was against a member of staff it would be dealt with internally and I would not be updated. I explained that I wanted to know what had happened and the rep told me she could give me no further information other than the number was ported back to the previous provider. It wasn't. We walked into a shop that day and checked and as it wasn't ported back he had to buy a new sim. She could tell me nothing about what had happened.

The absolute worst customer service I have ever experienced with a non-existent totally unsatisfactory complaint process. I will never bring them a new customer again and will be looking into changing to another provider.

Avoid this company at all costs.
No contact telephone number.
Atrocious customer service.
Took me 3 days to cancel a new contract with them.

This is the first time i have ever went to the trouble of writing a review as i have never experience so much trouble with any company before. This company are a complete scam. They charge you from the day you order despite not having the sim and your number not being due to transfer over. The customer service is terrible and they end the chat while you are replying cancelling it is difficult.

I would avoid this service if you want to keep your previous number. This is the second time I've had issues swapping a number, first with my dad and now with mine.

After 2 failed number changed I was told by my previous networks there was no issues in their side, I then spend an hour waiting on a chat agent to be told it would take 5 days to resolve. I asked what I was meant to do in the mean time with no service and no solution was offered.

They continued to blame the previous network when the previous network told me they only have pre pay and therefore there couldn't be any issues with accounts ect and it should be straightforward.

I then asked how would I be contacted with a resolution and was told to contact them in a few days. I told them how ridiculous it was that I had to take the onus to contact them and again they told me there was nothing they could do.

Truly shocking service, I would avoid at all costs.

Pretty good. Been with them since the launch of the 9.99 for life plan. Never had any problems, and for that price I can't complain. Paying less than half of my previous carrier.

I left Vodafone’s €20/month plan for GoMo’s €14.99 offer thinking I’d get the same service for less. Big mistake.

I ordered an eSIM and waited a couple of days as instructed. My Vodafone service cut off at noon — as expected — but when I went to activate the GoMo eSIM on my iPhone 16 (no SIM slot), I got an Apple error: *“Activation unsuccessful. Contact your provider.”*

That’s when the nightmare started.

No phone number. No live chat. Just a bot that pretends it’s an “agent.” After 30 minutes of going in circles, I finally typed “speak to a human.” It worked. I was #31 in the queue.

**Two hours later**, I got through — and had to re-do all my details from scratch. The agent clearly hadn’t read a word of what I’d said. I asked for a new eSIM QR code. They sent me a generic FAQ on *how to join GoMo*. I already had an account.

I repeated myself. Twice. It took 3 hours to finally get a new QR code sent.

All I wanted was to activate a service I already paid for. Instead, I lost half my day, couldn’t make urgent work calls, and was left completely stranded.

GoMo is cheap — and now I know why. I’m moving back to Vodafone. At least they have human beings you can talk to.

I wish I read their Trustpilot Reviews before changing network.

Their online chat is awful and it's impossible to get help with an issue

Been with GoMo since Day 1. Only problem was the actual transfer fron Vodafone. The customer service was poor at the time, but I got myself up and running fine. It was a bit like a long flight delay, but 5 years on, all is forgotten and forgiven. Never had a coverage issue, no data issues and as they promised at the time, I still only pay 10 per month. Travel a lot to Spain and no issues roaming. If the current offer sounds good , go for it. I've no regrets

I ordered a SIM with the intention of moving to GoMo. I ran into issues, it said the old network account number I was providing was incorrect and wasn't able to move across. I hadn't gotten round to contacting my current network to confirm I had the right number so I was very surprised to then receiving a bill for a service I hadn't yet activated. I've contacted customer service and been told they will not issue a refund and are quite happy to charge me for a service I hadn't yet received. I suggest avoiding this network, I've been charged 30 euro including the SIM and never even sent a text.

Gomo are gone very bad, im getting 1.0 to 2.0 mbps. It was 11mbps last year but has got progressively worse - I think theyre actually throttling people who signed up for the 12,99 per month plan, as there is no explanation why any phone data co. could get it so low even if they tried.