Good2Go Auto Insurance Reviews 847

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, knowledge, and helpfulness, often highlighting specific individuals for their exceptional service. The customer service is frequently described as amazing, with many appreciating the clear communication, professional listening skills, and the ease with which agents explain policy details. The overall service is viewed as excellent, with consumers noting the efficiency and smooth user experience. However, some customers were not happy with the contact process, mentioning difficulties reaching a live person and receiving incorrect information. A few people also felt that customer service was terrible, citing rude interactions and agents hanging up on them.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and helpfulness.... See more

Customer service

Consumers find customer service to be a positive experience, often highlighting the helpfulness and knowledge... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism, knowledge, and... See more

User experience

Reviewers consistently express satisfaction with their user experience. Customers highlight the kindness,... See more

Customer communications

Reviewers highlight negative aspects of contact. Many customers report difficulties reaching a live person,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ellen was amazing from the beginning of my process until the end!!! she put up with me rushing her because I was trying to work and get my insurance at the same time and she completely understood and... See more

Company replied

Rated 5 out of 5 stars

Today I was expecting to receive excellent customer service and thinking skills, and I did. Melissa Johnston was amazing. Her tone over the phone was amazing. I appreciate the professional listening... See more

Company replied

Rated 5 out of 5 stars

I spoke with many agents at your company. I call them the I dont knows. They couldn't explain alot of things to me that I didnt understand. Heather explained everything to me in detail which I great... See more

Company replied

Rated 5 out of 5 stars

Ellyn did such a great job! High energy, very thorough and even congratulated me on becoming a new Good2Go customer! Every company should strive to have great representatives like Ellyn, I’m very impr... See more

Company replied


Company details

  1. Insurance Company
  2. Auto Insurance Agency

Written by the company

We were founded on the simple premise that getting car insurance shouldn’t be difficult. We specialize in selling minimum limits car insurance, and collision and comprehensive coverage to underserved drivers. Our mission is make it easy for all drivers to be an insured driver by giving them access to fast, easy, and cheap car insurance that will get them behind the wheel for less up front — with low down payments and convenient payment plans that fit any budget. We specialize in minimum limits insurance (just what you need to drive legal in your state).* Each month, we help thousands of customers get the car insurance they need – without breaking the bank. We’ve put our customers first and dedicate ourselves to selling auto insurance that's fast, easy and cheap.


Contact info

4.8

Excellent

TrustScore 5 out of 5

847 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Miss

Ms. Melissa made it so quick and easy with my service thank you

August 22, 2025
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Good to go is the only way to go

My agent Melissa Johnson was wonderful she was kind patient and so helpful .
She took the time to make me understand my policy .

August 19, 2025
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Melissa was great

August 22, 2025
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Heather made it a breeze

Heather made it a breeze to get my insurance & was a pleasure to work with!

August 20, 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Heather is such a wonderful…

Heather is such a wonderful representative! She truly makes the process so easy, and has helped me tremendously as a customer of Good2Go. She’s very polite and friendly and I know I won’t have to stress once I speak to her.

August 11, 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Heather was a great representative

Heather was a great representative. Very thorough in explaining everything and overall made a complicated process very simple!

August 18, 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Thanks to Heather!

Thanks to Heather she got my car insurance reinstated now I can drive my car again !
Great customer service and had all the answers, I didn’t even need to ask any questions
Thank you Heather

August 15, 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Heather was very professional and…

Heather was very professional and Guided me to every detail they had on their policy she was very amazing hope she’s doing good 🤙🏽🦭

August 12, 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Great customer service

Great customer service
Explained everything well

July 28, 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Amazing communication and helped me a…

Amazing communication and helped me a lot understand my policy. Super friendly to talk to I didn’t feel scared to ask question to better understand. Thank you so much for helping me Ellyn is a great agent

July 24, 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Ellyn Fallon Was great !

Ellyn Fallon Was great !! Best customer service rep I had since I been with good2go over the last 2 years . Very personal, very warm it’s like I knew her for some time . Loved her thanks Ellyn

July 22, 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Customer Service Representative was…

Customer Service Representative was polite and very knowledgeable. She made the transaction effortless.

July 21, 2025
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 4 out of 5 stars

Excellent with time

Excellent with time, conversation and helping me out. Thank you

July 17, 2025
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 4 out of 5 stars

Great customer service quick and really…

Great customer service quick and really easy just exactly what your looking for the experience to be thank you

July 16, 2025
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Thank you Melissa Johnson for being…

Thank you Melissa Johnson for being kind, supportive and helping me with my insurance renewal

July 14, 2025
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Thank you 😊 🙏 💓

Thank you 😊 🙏 💓

July 3, 2025
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look