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Rated 4 out of 5 stars

A great variety of produce. It was great to receive tomatoes that actually smelt like tomatoes being so fresh! As is the freshness of all that in the box. I look forward to when variables may be ad... See more

Company replied

Rated 5 out of 5 stars

Great box of fruit and veg - great quality and very fresh although I do wonder if peaches will ever ripen this late in the season and there was a broken egg in the carton. I love the packaging - brow... See more

Company replied

Rated 4 out of 5 stars

Overall was good . I don’t mi d the veggies or fruit looking ugly but I did not appreciate tha 3 peaches out of 4 were black inside and 2 avocados out of 3 couldn’t be eaten.

Company replied

Rated 3 out of 5 stars

We did not enjoy the oranges. They were not of a good quality or taste. Our box included cucumbers which we thought was only fruit. There were only three fruits. Bananas, oranges and small nectari... See more

Company replied

Company details

  1. Fruit and Vegetable Store
  2. Fruit and Vegetable Wholesaler
  3. Greengrocer
  4. Grocery Delivery Service
  5. Supermarket

Written by the company

Re-established in June 2025, Good & Fugly exists for one simple reason: to support Australian farmers. We do this by finding a home for both their “good” and their “fugly” produce, the quality fruit and veg that doesn’t always fit the traditional retail mould, but is every bit as fresh and delicious. By delivering seasonal produce straight from Aussie farms to your doorstep with our produce box offerings, Good & Fugly helps farmers move more of what they grow and earn a fairer return for their hard work. Good & Fugly is proudly backed by chef Matt Moran and operates in partnership with OzHarvest, Australia’s leading food rescue organisation. Together, we’re working to create a stronger future for farmers while helping more incredible Australian produce find its way onto people’s plates.


Contact info

4.2

Great

TrustScore 4 out of 5

32 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Easy to order

Easy to order, good communication, nice delivery man, fresh fruit and vegetables that we are eating very happily

April 17, 2026
Good & Fugly logo

Reply from Good & Fugly

Hi Caroline,

Thank you so much for your lovely feedback, we’re so glad to hear everything from ordering to delivery and the quality of your box has been a great experience 🍊

Nothing better than enjoying fresh fruit and veg at home. Thanks again for supporting Australian farmers 💛

-The Good & Fugly Team

Rated 5 out of 5 stars

Great service

Great service, loved the box. I'll definitely using this again.

April 10, 2026
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Reply from Good & Fugly

Hi Will,

Thank you so much for your feedback, we’re so glad you loved your box and had a great experience 🍎

We can’t wait to have you back again soon. Thanks for supporting Australian farmers 💛

- The Good & Fugly Team

Rated 5 out of 5 stars

Great produce and the variety was…

Great produce and the variety was amazing with herbs fruit and vegies. I loved my box.

April 17, 2026
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Reply from Good & Fugly

Hi Katy,

Thank you so much for your feedback, we’re so glad you loved your box and enjoyed the variety across herbs, fruit and veg 🥕

We really appreciate your support for Australian farmers 💛

- The Good & Fugly Team

Rated 5 out of 5 stars

Good value and excellent variety of…

Good value and excellent variety of fruit and vegetables, absolutely met expectations.

April 17, 2026
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Reply from Good & Fugly

Hi Cea,

Thank you so much for your feedback, we’re so glad the box met your expectations and that you enjoyed the value and variety 🍊

It means a lot to have your support for Australian farmers 💛

- The Good & Fugly Team

Rated 5 out of 5 stars

Great box of fruit and veg

Great box of fruit and veg - great quality and very fresh although I do wonder if peaches will ever ripen this late in the season and there was a broken egg in the carton. I love the packaging - brown paper bags and "zero" plastic bags only when needed for watermelon. Very happy!

April 17, 2026
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Reply from Good & Fugly

Hi Louise,

Thank you so much for your feedback, we’re really glad you enjoyed the quality, freshness and our packaging 🍊

Totally fair question on the peaches, late-season fruit can take longer to ripen and doesn’t always soften the same way, but we’re keeping a close eye on quality with our farmers.

We noted the broken egg and shared this with our packing team to keep improving, and have reached out to you directly via email.

Thanks again for supporting Australian farmers 💛

- The Good and Fugly Team

Rated 4 out of 5 stars

A great experience to help those producing wonderful produce

A great variety of produce. It was great to receive tomatoes that actually smelt like tomatoes being so fresh! As is the freshness of all that in the box.
I look forward to when variables may be added to order, particularly fruit.
A wonderful idea to help the farmers.

April 14, 2026
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Reply from Good & Fugly

Hi Judy,

Thank you so much for your kind words and for supporting Aussie farmers. There’s nothing quite like the scent of a truly fresh tomato, so we’re really glad the quality of the box hit the mark for you.

Thank you as well for your feedback on variety we hope to bring more options into the mix soon 🧡

- The Good & Fugly Team

Rated 4 out of 5 stars

Overall was good

Overall was good . I don’t mi d the veggies or fruit looking ugly but I did not appreciate tha 3 peaches out of 4 were black inside and 2 avocados out of 3 couldn’t be eaten.

April 10, 2026
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Reply from Good & Fugly

Hi Dalva,

Thank you for your feedback, we really appreciate it. We’ve also reached out via email and refunded half of your order.
For context, the browning is a cosmetic issue that can happen with later harvest peaches, though we understand it’s not what you expect. We’ve shared this with our farmers and will continue to monitor both peaches and avocados closely.
Thanks again for your feedback, it really helps us improve and we appreciate your support of Australian farmers 🧡

- The Good & Fugly Team

Rated 5 out of 5 stars

Very good quality produce

Very good quality produce. Had one complaint about an item which was dealt with very generously.

April 10, 2026
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Reply from Good & Fugly

Hi Gary,

Thank you for the kind words! We’re thrilled you're enjoying the quality of our produce. Providing a great experience is always our top priority, and we’re glad we could resolve everything for you. We truly appreciate your support for our Australian farmers💚

- The Good & Fugly Team

Rated 5 out of 5 stars

Super easy & excellent quality

Super easy, efficient, excellent quality produce and a good variety. Signing up for more.

March 27, 2026
Good & Fugly logo

Reply from Good & Fugly

Hi Nadine,

Thank you for the wonderful feedback. We are thrilled to hear that you found our ordering process easy and efficient and were satisfied with the quality and variety of your produce. We appreciate your support and look forward to serving you again. 🥕

-The Good & Fugly Team

Rated 3 out of 5 stars

We did not enjoy the oranges

We did not enjoy the oranges. They were not of a good quality or taste. Our box included cucumbers which we thought was only fruit.
There were only three fruits. Bananas, oranges and small nectarines.
It didn’t seem to be great value and we are reviewing other services.
Thanks for accepting feedback and having an ear out for customer experiences.

January 16, 2026
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Reply from Good & Fugly

Hi Louise,

We’re sorry to hear the box didn’t meet your expectations. As we discussed over e-mail, we obviously didn't get this one right and we are working to provide a more cost-effective and fruit-forward offering than our Schools Box (say goodbye to the baby cucs!).

In the meantime we have applied a discount ready to go against your next order and refunded your last box.

– Good & Fugly Team

Rated 5 out of 5 stars

Tasty fresh produce in generous…

Tasty fresh produce in generous portions.

January 28, 2026
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Reply from Good & Fugly

Thank you so much for this lovely feedback, Barbara 🥕🍎

We’re so glad you’re happy with the produce and the generous portions. That’s exactly what we aim to deliver each week. We really appreciate you taking the time to share this, it means a lot to our team and the farmers we work with.

The Good & Fugly Team

Rated 5 out of 5 stars

Top marks for quality and value

Delivered on time and in good condition. The large fruit and veg box had a great variety of fresh produce. Definitely top marks for quality and value.

January 15, 2026
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Reply from Good & Fugly

Hi Renee,

Thank you so much for the lovely feedback! 😊 We’re so happy to hear your box arrived on time and in great condition, and that you enjoyed the variety in the large fruit & veg box.
It means a lot to hear you’re happy with the quality and value. We really appreciate your support and can’t wait to deliver your next box!

Warmly,

Good & Fugly Team💛

Rated 4 out of 5 stars

Produce was excellent

Produce was excellent.
sMS updates for delivery accurate.
I thought it was great.
I would love a choice of delivery date/time.
We use lyka dog food and there delivery system is fab - I can select a day/time and pause/change when necessary

December 10, 2025
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Reply from Good & Fugly

Hi Lucy,

Thank you so much for the feedback. We’re really glad you loved the produce and found the SMS delivery updates accurate.

We really appreciate your suggestion around choosing delivery date and time. While this isn’t something we offer just yet, it’s on our radar as we continue improving the experience.

Thanks again for your support.

— The Good & Fugly Team 💚

Rated 5 out of 5 stars

Fresh fruit and vegetables to my door

Fresh fruit and vegetables to my door, great taste and great quality.

December 1, 2025
Good & Fugly logo

Reply from Good & Fugly

Jeanine, thank you for the lovely feedback! We’re so happy you’re loving your G&F box and helping us support Aussie farmers, cut food waste, and give back to the community 🌱
— The Good & Fugly Team

Rated 4 out of 5 stars

I liked the big range of fruit and…

I liked the big range of fruit and veggies that were provided. Very generous.

November 23, 2025
Good & Fugly logo

Reply from Good & Fugly

Hi,

Thank you for sharing your feedback! 🌟 We’re so glad you enjoyed the generous range of fruit and veggies. 🥕🍎

We’ll be in touch to see how we can turn this into a 5 star experience for you.

Thanks again for your support. 💛

— The Good & Fugly Team

Rated 5 out of 5 stars

Great fresh veges and fruit

Great fresh veges and fruit. Delivered on time.

November 12, 2025
Good & Fugly logo

Reply from Good & Fugly

Nicole, thank you for the wonderful feedback! We’re so glad you’re loving your G&F box and helping us support Aussie farmers, cut food waste, and give back to the community 🌱
— The Good & Fugly Team

Rated 5 out of 5 stars

happy

smooth ordering, delivery spot on, good variety of vegtables and fruit inthe box, happy

November 5, 2025
Good & Fugly logo

Reply from Good & Fugly

Monica, thank you for the amazing feedback. We're happy you are enjoying G&F and our mission to reduce food waste and feed those in need!

The G&F team 💚

Rated 4 out of 5 stars

Great service the veg is really good…

Great service the veg is really good quality but the fruit lets it down. Would prefer a veg only box

October 9, 2025
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Reply from Good & Fugly

Thanks so much for the feedback 💚 Glad you’re loving the veg! And thank you for letting us know about the fruit.

We’ll keep working to deliver the best quality fruit and veggies 🥕 We’re also hoping to bring a veg-only box in the future, your feedback really helps us shape what’s next!

Rated 2 out of 5 stars

After ordering went weeks without…

After ordering went weeks without confirmation of delivery. Had to send an email to find out when I order was coming.

October 8, 2025
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Reply from Good & Fugly

Hi Damien👋. Sounds like we didn't quite get this one right! Can you please send through your details to support@goodandfugly.com.au so we can take a look at what might have happened with your order?

The Good & Fugly team 🧡

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