I ordered a ‘new in box’ wagon. When I went to assemble a piece was missing. I messaged the company. After filing a claim with pictures and the code on the box that shows the product was checked befor... See more
Company replied
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Review summary
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I ordered the Baby Trend snap and go stroller for my newborn son from GoodBuy Gear online. The price was discounted and the stroller came new without any damages, works great with his Baby Trend Caraw... See more
I purchased the Joolz Aer+ open box and attachments for the car seat. The items were in brand new condition but they had some kind of flaw and didn't click together the way that they should. Trixia fr... See more
Company replied
This could’ve gone bad - at first the nanit wouldn’t register to me because it said it was registered to its previous owner. In less than 12 hours, Kirstein from Goodbuygear was able to reach out to t... See more
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Company details
Written by the company
GoodBuy Gear is the leader in quality-checked open box and secondhand gear for families. Shop 2,600+ brands and save an average of 55% off retail, every item inspected by our experts.
Contact info
United States
- goodbuygear.com
4.1
Great
299 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mabe Carriers
Very fast delivery-arrived earlier than expected. And the items were in perfect condition.
April 3, 2026
Unprompted review
Reply from GoodBuy Gear
Early and in perfect condition? That is exactly how we like it! Thank you for shopping with us and for taking the time to share. We hope to see you again soon!
I ordered a 20” wheel for my daughters…
I ordered a 20” wheel for my daughters woom 4 and was sent a 24” wheel.
April 3, 2026
Unprompted review
Reply from GoodBuy Gear
We are sorry for the mix-up and we appreciate your patience while our team worked to resolve it! We are glad we were able to get you fully refunded and we hope to have another chance to make it up to you.
GoodBuy Gear: A+ & Cybex Beezy 2: A+
I am so glad I gave "GoodBuy Gear" a try! I have champagne taste with a poor man's budget, so I was looking for a good deal. We bought an "open box" Cybex Beezy 2. Yes, the cardboard box had seen better days BUT the contents were unharmed. I saved so much money by going through this website! Plus, the stroller itself is what we were looking for. I babysit for my 2 grandbabies and the Graco I had was getting worn. Plus it was quite bulky and heavy and didn't roll nicely. This closes and opens so easily! Plus its so much lighter and takes up less room in my trunk. Very pleased all the way around!
March 31, 2026
Unprompted review
Reply from GoodBuy Gear
Champagne taste on a budget? You came to exactly the right place! We love that the Cybex Beezy 2 checked every box and that your grandbabies get to ride in style. Grandma wins this round. Thank you so much for giving us a try and for sharing your experience!
Happy customer
I am very pleased with my purchase from good buy gear. I received both items for nearly 50%off in open box condition. One of the boxes was more damaged than I initially expected, but the product looks brand new. Will shop with good buy gear again!
March 30, 2026
Unprompted review
Reply from GoodBuy Gear
Nearly 50% off AND items that look brand new? That's the GoodBuy Gear sweet spot right there! We appreciate your understanding on the packaging, and we're so glad the products themselves delivered. See you next time!
Missing front wheels
Received the stroller and it had no front wheels!!!
March 31, 2026
Unprompted review
Reply from GoodBuy Gear
Oh no, a stroller without front wheels is definitely not going to cut it! We are so sorry that happened and we are glad our team was able to get a replacement out to you. We hope the new one is everything you were looking for and that we get the chance to restore your confidence in us!
Reply from GoodBuy Gear
This is what it's all about! 🙌 So glad the gear is getting some love in its new home. Thanks for shopping with us, we hope to help you find the next great find!
Good products
Great experience. Good quality products even though they are marked as open box. Highly recommend.
March 20, 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for the kind words! 🙌 That's exactly what we're going for, quality gear that speaks for itself, whatever the condition label says. We put every item through a thorough inspection before it finds its new home, so you can always shop with confidence. So glad it landed well with you, and we hope to see you back again soon.
Spend your bucks elsewhere
AVOID! bought a couple of open-box items from them. One was inaccurate to the advertised item and the other had critical missing parts.
claimed and got a really sweet answer with no action. they argue the missing parts were not described, so lets say you buy an open box stroller but wheels might not be included. had to buy the missing parts in order to make it work....unheard of.
March 23, 2026
Unprompted review
Reply from GoodBuy Gear
Hi Ignacio, we really appreciate you sharing this, even though we know it wasn't the experience you were hoping for. We had our team re-review your claim and the listing, and we're reaching back out to get those wires to you, because that's what making it right looks like. Quality and accuracy are kind of our whole thing, so we take this seriously. Thanks for your patience, and we hope we can turn this one around.
I had an excellent experience with this…GoodBuy Gear
I had an excellent experience with this store! Victoria was incredibly helpful and professional, making the whole process smooth and easy. I really appreciate the outstanding customer service and prompt support. Highly recommend this store to anyone looking for a reliable and friendly shopping experience!
March 20, 2026
Unprompted review
Reply from GoodBuy Gear
This just made our day! 🌟 We'll make sure Victoria sees this, she truly is a gem, and it's so great to hear she made the experience feel smooth and easy. That's exactly what we're here for! We're lucky to have her on the team, and we're even luckier to have customers like you. Hope to see you again soon!
Reply from GoodBuy Gear
Thank you, that means a lot to us! 💙 We're always here when you need us. Hope to see you again soon!
First time I put it up the pop up shade…
First time I put it up the pop up shade cover snapped in two places. I'm now stuck trying to figure how to repair so I can even use it once. 🙁
March 6, 2026
Unprompted review
Reply from GoodBuy Gear
Hi Dana! We're so sorry to hear about your experience, that's definitely not the start we want for you and your new gear. We weren't able to find a previous message from you in our system, but our Care Team would love the chance to make this right! Please reach out to us at connect@goodbuygear.com or file a claim through our online claim portal and we'll get this sorted out for you. We're here to help!
Open Box = Broken Bike 😢
I am so sad to say I ordered an “open box” Woom 2 bike for my son’s birthday, expecting it to be an open box with all of the pieces… the bike is used, the brake on the front is broken and the screw is missing for the seat. I should have known better. Don’t buy from this website!!
March 15, 2026
Unprompted review
Reply from GoodBuy Gear
Hi Sofia! We're so sorry to hear your son's birthday gift didn't arrive the way it should have, that's truly the last thing we want for any family. 💙 We do see that our Care Team is already working with you on this, and we're committed to getting you the best resolution possible. We appreciate your patience and can't wait to make this right!
Jet 3 arrived incomplete and I can’t reach customer service
I purchased the Silver Cross Jet 3 stroller from this website in November while preparing for my baby’s arrival. My baby has just been born, and when I finally opened the stroller to use it for the first time, I realized that the bumper bar is missing from the box.
This has been extremely frustrating and disappointing, especially because I urgently need the stroller now that my baby is here. I have tried to find a way to contact customer service or request help through the website, but there doesn’t seem to be any clear way to do so.
This has been a very disappointing experience so far. I chose this brand because of its reputation, but receiving an incomplete product and not being able to easily reach support is very concerning.
I would really appreciate if someone could contact me as soon as possible to help resolve this issue and send the missing bumper bar or provide a solution.
Thank you.
UPDATE: the support team has been GREAT at helping me with this and keeping me updated on the claim review process 🙏🏼
November 25, 2025
Unprompted review
Reply from GoodBuy Gear
Congratulations on the arrival of your baby, Jimena! We are so sorry that your experience with us has been anything less than seamless during such a special time. Receiving an incomplete product, especially when you need it right away, is incredibly frustrating, and we completely understand your concern.
We want to assure you that our team is actively reviewing your claim and will be in touch shortly with next steps and possible resolutions. We appreciate your patience as we work through this and are committed to making sure you have everything you need for your little one.
Thank you for giving us the opportunity to make this right.
Was sent the wrong item initially but…
Was sent the wrong item initially but after submitting a claim, the right item was sent/delivered about 2 weeks later. I’d still recommend buying from here!
February 17, 2026
Unprompted review
Reply from GoodBuy Gear
Thank you for your honest review and for sticking with us through the inconvenience! We're sorry the wrong item was sent, we appreciate your understanding. We're always working to improve our fulfillment process, and feedback like yours helps us do that. We look forward to a smoother experience for you next time!
Disappointing Customer Service
I had a very disappointing experience with GoodBuy Gear. I purchased an item as a gift, and it arrived in poor condition, making it unsuitable to give.
After multiple attempts to resolve the issue with customer service, no option for a replacement or return was offered. The lack of accommodation or effort to help resolve the situation was frustrating.
This was my first order with GoodBuy Gear and it will unfortunately be my last. I hope future customers will take their business elsewhere.
March 4, 2026
Unprompted review
Reply from GoodBuy Gear
Thank you for your feedback. We're sorry to hear your experience didn't meet your expectations, however we do want to provide some clarity for anyone reading this review.
When our customer care team followed up, we were informed that the item itself was in full working condition with no functional issues. The concern raised was that the packaging appeared open and used, which is exactly what our Open Box condition describes. All of our listings clearly state:
"Condition: Open Box - These products are typically floor models or returns that have been inspected for safety, functionality and cleanliness. Flaws, if any, will be minor and the original packaging may not be included."
We understand it may not have been what you envisioned as a gift, and we genuinely empathize with that disappointment. That said, our team went above and beyond by offering a return for store credit, even though this fell outside of our standard policy.
We strive to be transparent in all of our listings and stand behind the quality of our inspections. We hope future customers will read our condition descriptions carefully and shop with confidence.
Issue Resolved Quickly
I ordered a Nanit camera for my child. I already own one for my other child, so I was excited to get another. I ordered one from here that was an open box condition. Everything was in the box, it was exactly what I was hoping for. We got it all set up, but the sound didn’t work through the app. I reached out, and communicated with Victoria. She was so helpful in getting the issue resolved for me. She took care of it immediately & made sure my experience was great. I will be ordering from here again!
March 4, 2026
Unprompted review
Reply from GoodBuy Gear
Thank you for your review and for choosing us for your second Nanit camera! We apologize for the sound issue you experienced, but we're glad Victoria was able to resolve it quickly and get everything working for you. Customer satisfaction is our top priority, and it's great to know that came through. We look forward to your next order!
Deceptive, dishonest and unhelpful
We bought a brand-new, unopened item from GoodBuy Gear that failed after about two months. When I tried to use the manufacturer’s 1-year warranty, the manufacturer told me that because GoodBuy Gear is an authorized reseller, the retailer must submit the warranty claim.
GoodBuy Gear refused to help and said the manufacturer warranty is void if you buy through them, and that I should have purchased their paid protection plan instead. That “warranty void” limitation was not clearly disclosed during checkout (product page/checkout/invoice/confirmation emails). They pointed to a separate information page after the fact.
The result is a frustrating runaround: manufacturer says “retailer must handle it,” retailer says “no warranty unless you paid us extra,” and the customer is stuck with a defective product. This experience felt misleading and like a bait-and-switch on warranty expectations for “new” items.
Warning to other buyers: If warranty coverage matters to you, get the warranty terms in writing before purchasing from GoodBuy Gear—or buy elsewhere where the warranty process is straightforward.
March 4, 2026
Unprompted review
Reply from GoodBuy Gear
Hey Mark, Thank you for your review. As a secondhand marketplace, manufacturer warranties typically do not apply to resale purchases, which is why we offer our own 1-year Protection Plan on listings over $100. We hear your feedback that this wasn't clearly communicated during checkout, and we take that seriously.
Unfortunately, we were unable to locate your email thread to review the full conversation. We'd welcome the chance to have a manager take a closer look at your case, please reach out to us directly at connect@goodbuygear.com. While we can't guarantee a specific resolution, we do want to help however we can.
Thank you for giving us the opportunity to address this.
Fast response time to help with order
After asking the AI agent to forward to customer service for a specific request, I was quickly assisted and followed up with, to confirm success.
February 8, 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for your thoughtful review! We’re so glad to hear you had a smooth experience and that our team was able to jump in quickly to help after your request was forwarded. Making sure everything is resolved, and confirmed, is always our goal.
We truly appreciate you taking the time to share your experience and are grateful to have you as part of the GoodBuy Gear community 💛
Reply from GoodBuy Gear
Thank you so much! We love being able to offer top brands at prices that make parenting a little more affordable. So glad you snagged a great deal, that’s exactly why we do what we do! 💛
I ordered an open-box Stokke Tripp…
I ordered an open-box Stokke Tripp Trapp High Chair With Baby Set, Natural 2. We were unable to assemble it due to the side pieces being defected (screw holes were placed incorrectly). I submitted a claim and Victoria got back to me and was very helpful. She was able to offer me a partial refund to order the replacement parts or order the parts on their behalf. She provided me updates and a tracking number once she received it. Great experience with GoodBuy Gear! Excellent customer service!
February 19, 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for sharing your experience! We’re sorry to hear about the issue with the side pieces, but we’re so glad Victoria was able to step in and help make it right.
Providing clear updates and a smooth resolution is always our goal, and it means a lot to hear that you felt supported throughout the process. We truly appreciate your patience and your kind words, and we’re grateful to have you as part of the GoodBuy Gear community! 💛
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