I didn’t find the information that I was looking for. I was looking for issues on the maintenance on the vehicle. Info. Like oil changes,transmission oil changes and etc. a report on anytime vehicle w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
GoodCar is GREAT at handling problems with billing and such! I made a mistake and they took care of the issue. It was pretty simple! Good Job GoodCar! But as a first time user of the site, I found it... See more
Company replied
Well the vin service alone was amazing and since I enrolled in a monthly subscription with out knowing I emailed them and their customer service was excellent. They helped me resolve the issue and res... See more
Company replied
They provide a good service in VIN search. Just be careful in clicking on options that might sign you up for a monthly fee of $29.00+ a month after a 7 day trial period. They resolved my issues promp... See more
Company replied
Company details
Written by the company
We love car people! We know all about cars and more. Our team has been developing and delivering quality data products since 2007. We value the fact that millions of customers regularly return to us for reliable answers to their questions. Located on the shores of the Atlantic in the beautiful city of Boston, our team knows down to a zip code, license plate, and VIN what affects the price and quality of almost every car you see around you nationwide.
Contact info
United States
- goodcar.com
4.2
Great
5K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I wanted to know about the history of…
I wanted to know about the history of the car I just purchased so I tried Good Car.
So, I tried it and had a question, so I called in to the help desk. I talked with Jay and he was very helpful with a few clicks I had my complete history of my new (used car).
I have 1 suggestion, USE GOOD CAR before you buy.
April 14, 2026
Reply from GoodCar
Hi Hardie,
We're happy to hear that you found the vehicle history report helpful! We appreciate you sharing your experience with our help desk. It's great to know the information was easily accessible. Have a fantastic day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Staff was very polite and helpful
April 14, 2026
Reply from GoodCar
Hi Eric,
We appreciate you taking the time to share your experience. We're so glad to hear our staff was polite and helpful when you gave us a call. Have a fantastic day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
This service is easy to use and…
This service is easy to use and provides very useful information. Service Rep was very knowledgeble, pleasant and courteous. She was genuinely interested in helping me and was quickly able to resolve my issue. Overall, my expefience with Good Car has been very pleasant.
April 14, 2026
Reply from GoodCar
Hi Robert,
We're glad you enjoyed your experience. It's great to hear that our service was easy to use and provided useful information, and that our representative was knowledgeable and courteous. We appreciate your positive feedback! Have a fantastic day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Great customer service…
They listened to my request and took care of of any technical issues I had
April 14, 2026
Reply from GoodCar
Hi Todd,
We're happy to hear that we addressed your technical issues and listened to your request. We appreciate your feedback and look forward to assisting you again. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
I wanted to check out one car and it…
I wanted to check out one car and it had a recall we had not been told about and it hadn’t been fixed. Probably kept me from making a big mistake.
April 7, 2026
Reply from GoodCar
Hello Kathey,
Thank you for sharing your review.
We’re glad to hear that the information you found helped you avoid a potential issue with the vehicle. It’s always our goal to provide useful and reliable information to support informed decisions.
We appreciate your feedback and are pleased we could assist in your research.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
I got a refund
I got billed for a subscription I didn’t want, but when I made it clear to the lady on the phone, she actually gave me a full refund, so that was great.
April 12, 2026
Reply from GoodCar
Hello Joshua,
Thank you for your kind review and for sharing your experience.
We’re glad to hear that the issue was resolved and that you received a full refund. It’s also great to know that our team member was able to assist you promptly and professionally.
We truly appreciate your feedback and support.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
I found everything I needed on a car…
I found everything I needed on a car I’m looking to buy. The customer service was amazing and quick to fix my subscription.
April 13, 2026
Reply from GoodCar
Hello Andrea,
Thank you for your kind review.
We’re glad to hear that you were able to find everything you needed for the car you’re looking to buy, and that our customer service team was able to assist you quickly with your subscription.
We truly appreciate your feedback and support.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Reply from GoodCar
Hello James,
Thank you very much for your kind review.
We’re delighted to hear that our customer service representative was nice, polite, and helpful. Providing a friendly and supportive experience is very important to us, so your feedback is truly appreciated.
If you ever need any further assistance, please don’t hesitate to reach out—we’ll be happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Reply from GoodCar
Hello Cristian,
Thank you very much for your kind review.
We’re really pleased to hear that you had such a positive experience with us. Your feedback is greatly appreciated and means a lot to the team.
If you ever need any assistance in the future, please don’t hesitate to reach out—we’ll be happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Responsiveness and willingness to work…
Responsiveness and willingness to work with their customers
March 31, 2026
Reply from GoodCar
Hello Hazel,
Thank you very much for your kind review.
We’re delighted to hear that you appreciated our responsiveness and willingness to work with our customers. Providing supportive and collaborative service is something we truly value, so your feedback means a lot to the team.
If you ever need any further assistance in the future, please don’t hesitate to reach out—we’ll be happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Took no time for him to figure why I…
Took no time for him to figure why I was charged
April 13, 2026
Reply from GoodCar
Hello Miguel,
Thank you very much for your kind review.
We’re pleased to hear that our team was able to quickly identify the reason for the charge and assist you efficiently. Providing fast and clear support is always our priority, so your feedback is greatly appreciated.
If you ever need any further assistance in the future, please don’t hesitate to reach out—we’ll be happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Reply from GoodCar
Hello Gregory,
Thank you very much for your kind review.
We’re delighted to hear that you found our customer support team responsive and helpful. Providing timely and effective assistance is something we strive for, so your feedback is greatly appreciated.
If you ever need any further support in the future, please don’t hesitate to reach out—we’ll be happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Easy to follow instructions and easy to cancel.
Received all the info I needed and my questions were all answered.
April 5, 2026
Reply from GoodCar
Hello Reuben,
Thank you very much for your kind review.
We’re pleased to hear that you found our instructions easy to follow and that the cancellation process was straightforward. It’s also great to know that all your questions were answered and that you received the information you needed.
If you ever need any further assistance in the future, please don’t hesitate to reach out—we’ll be happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Massive scam run away
Massive scam run away! Calling their crappy AI to hear me perfectly and coincidentally when I’m bout make my claim it’s “sorry I didn’t hear from you so we are hanging up call back” but you heard me say yes the other times? Right
April 11, 2026
Unprompted review
Reply from GoodCar
Hello Geyl,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand your frustration regarding the automated phone system and the call disconnecting unexpectedly. This is not the experience we aim to provide, and we apologize for any inconvenience caused. Our system is designed to assist efficiently, but we recognize that issues like this can sometimes occur, and we are continuously working to improve its performance and reliability.
After checking our records, we were unable to locate any account associated with the name provided. To assist you further and investigate this properly, please provide additional details or a link to the account in question so we can review it for you.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Billing Issue Resolved
Responsive, polite, professional, and supportive. I reached out with an issue and they completely fixed it for me in record pace. I will be using this service again when necessary.
April 12, 2026
Reply from GoodCar
Hello Ryan,
Thank you very much for your 5-star review. We’re delighted to hear that your billing issue was resolved quickly and that you found our team to be responsive, polite, professional, and supportive.
Providing efficient and high-quality support is very important to us, so it’s wonderful to know we were able to assist you promptly and effectively.
We truly appreciate your trust in our service and look forward to supporting you again whenever you need us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Customer service A plus in my book
April 11, 2026
Reply from GoodCar
Hello Dale,
Thank you for your positive feedback and 5-star rating. We’re glad to know you had a great experience with our customer service.
We appreciate your support.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Reply from GoodCar
Hello John,
Thank you for your awesome review! We're thrilled you got a quick response and found it super helpful.
If you need anything else, please do not hesitate to contact us at your convenience. Rest assured, we're always here to help. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Useful advice.
April 10, 2026
Reply from GoodCar
Hello Jan,
Thank you for your feedback! We're glad you found the advice useful. If you need further assistance, please do not hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
quick and awesome company and staff
April 10, 2026
Reply from GoodCar
Hello James,
Thank you so much for the kind words! We're thrilled you found our team quick and awesome. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.
Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Easy and FAST!
April 10, 2026
Reply from GoodCar
Hello Irving,
Thank you very much for your 5-star review. We’re delighted to hear that you found the experience easy and fast.
Your feedback is greatly appreciated and motivates us to continue delivering efficient and seamless service. If you need any further assistance, please don’t hesitate to reach out—we’re always happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.