Good e-Reader Reviews 338

They sent the wrong item all the way from Japan. They did give me a refund but it was very disappointing and a total waste of time.

The order came extremely late.
Response was partial and delayed.
The device never made it to the shipping address.

I paid $45.07 extra for a duty surcharge from this company, which is based in Canada. This was not mentioned at the point of purchase. When I pointed it out in an email I was accused of libel. If you look on Reddit and Google Reviews, GoodEreader gets overwhelmingly negative reviews, and 45 percent give just 1 star here on Trustpilot. They have nothing but disdain and sarcastic comments for their customers, and accuse them of theft, libel, lies and deceit. Their record of shabby, incompetent service is amply documented in the reviews below. Most of the positive reviews here are bland and slick, and seem planted. The reviews and videos of Michael on ‘Good’ Ereader are nothing but sleek info-commercials to push product. And yet they just stand by and continue to scam, and snark at, their customers. Class action lawsuit anyone?

I did not initially receive a tracking number or any shipment updates. I sent a support request to the vendor a week after I ordered asking for a tracking number.
I got a tracking number 20 days after my initial purchase.
The tracking number did not link to or mention the courier service. I had to search and discover that it was DHL by myself.
The package was held for a week at this time because of a duty fee upon entering Canada. I did not receive a notification from the vendor or DHL about this. I had to figure it out on my own after putting considerable time into investigating the shipping delay.
Overall I had a bad experience with Good E-Reader. This is unfortunate since they offer a specialized line of products that are hard to get elsewhere.

Very poor communication on order status and tracking.
Product as described and expected.

Everything went wrong - poor communication with an order that was delayed for weeks and weeks. The website is horrible. I thought I was ordering from the Vancouver outlet. Turns out it was from the USA where they lost my order. I was lied to by a rep when they said they had the item in stock. They did NOT. Lied to when they said 10 days shipping or less. Took almost 30 days. Had to pay an extortion fee (import duty) to get my order after I specifically wanted it to come from Canada (Vancouver). If I could give ZERO stars, I would. Will NEVER recommend this online purchase to anyone. The biggest problem is the online store. Why in God's name doesn't the country (Canada) change when it should recognize where the order is emminating from. Pathetic!

Its been a week since I have ordered my Mira 13.3 Monitor. There is no update regarding when it is going to be shipped. I tried contacting customer service through email. But they have not replied to the email either.

As usual, excellent service and professional. It was delivered in less than 10 days.
However, for international purchases, I would recommend adding tracking number so I can know if the shipment is delayed.

Recieved my order (poke5) within a bit more than two week, so excellent quality/price for the delivery.

And they do great youtube videos!

$15 standard shipping for a single stylus. Two weeks later, my order hasn't even shipped yet; the status still says "Processing."

Edit: I read a few other reviews they responded to after I'd posted this. I'm astonished at the company's petulant, sarcastic tone:

"Do you want me to include the tracking number for everyone to see, at the risk of someone redirecting it to their own address?" -- to multiple customers.

"Thanks for the glowing review, you are a tremendous customer" -- to someone who posted a poor review.

"Supporter of small business? Is this why you opened a credit card dispute?" -- Supporting small business certainly doesn't mean a customer shouldn't file a dispute when warranted.

Their website touts fast shipping, but they excuse themselves by saying "We are a small company and ship as soon as we can." Fast shipping or 'as soon as we can?' Pick one. More than two weeks is not fast shipping in my book.

I've purchased multiple devices from this company (and they did arrive), but this attitude on top of slow shipping really puts me off. I don't see any advantage to buying directly from the manufacturer when possible, and when that's not possible, I guess I'll just go without.

Very bad customer service! They do not supply you with any tracking number when they "ship" your order. They do not answer emails, unless you threaten to cancel the order/ give you refund. Just don't waste your time and money with Good E Reader!

I received the product sooner than expected

The product is still not delivered two weeks later with no indication that it was backordered at the time

I placed an order on May 13th, 2023. The estimated date for processing was 3-5 business days and a few additional days for shipping. The expected date to receive this order should have been no later than May 26th, 2023, marking 10 business days from the date of purchase. I have reached out multiple times requesting an update. I was trying to be patient and understanding but I became frustrated with the lack of attention to this order. I paid full price for the product along with $20.00 for shipping. I still have yet to receive the package. It wasn't until I sent a pretty stern email (also my 4th email) to the sales department, that I FINALLY received a tracking number. I never received another email. The tracking number came via text. I cannot honestly rate the product yet because I still don't have it but the customer service was poor and so was the urgency for shipping out the product. Just keep that in mind if you order through here.

Fast shipping, product as requested

I bought the product more than two weeks ago, I still have no idea where it is. I don't have a watch list, I don't know if it's out and when it will arrive, although on your website when I bought it it said it would arrive within a week. So I have nothing to rate you but 0 stars

(update) This company is a fraud
I strongly advise you never to buy anything from them.
I have never received my purchase after 3 weeks and the company didn't give me clear information about the shipping. So I asked for a cancelation before they sent the shipping, but they ignore my demand (and I asked so many times, very clearly) and they sent me a shipping, which is not the refund that I asked SO MANY TIMES!!!
I proposed them to indicate me how the proceed to cancel properly my order before shipping it but they didn't respond. So here we are...

(order 350721 : no, I am not a fake review and I'm dealing with Jana, terrible customer service).

I asked them so many times that I just want a refund, but they ignore my message (again) I am having trouble getting my refund. I paid 551$!!!!!!!!!!

Their buiness is based on lack of service and fraud.
Lost of money and time
If I can put a 0 over this review I would
Huge scam

I just ordered a Boox Tab Ultra C from Good e-Reader. Shipping was prompt (it's just been released) and arrived a day earlier than the estimated arrival date.

There was a mix-up with their system, I was charged for sales tax (their website clearly says any tax is the responsibility of the buyer when the device arrives in their home country), DHL also charged me sales tax when clearing the device in to Canada.

I left a voice message and email (using their website) to get the sales tax reversed (otherwise I was paying it twice). Jon from shipping responded within an hour and requested receipt of DHL charges. I provided this and an hour later the duplicate taxes were refunded.

Jana from Sales also contacted me (probably because I left voice message and send message from their website).

Very quick response and fix, great service!

Never order from them. Childish management who want to troll customers.

Yes i was refunded (by paypal dispute, not by merchant. This merchant refused to refund). I provided you the order number. Not a fake review (351361) Refunding money is not the point of this review. Stop talking about money. You have so many reviews saying you didnt send products or sending damaged products. I have a reason why i think you are a fake site. I cant even check my order status on your website. Hundreds of reviews saying you are fake. I still think you are fake.

I placed order somewhere else right after this happening.

They are incredibly unprofessional. They don't charge the import duties so you have to pay a lot more for receiving the product. The service department is terrible they don't give you any alternative. It is a scam company!