The Chapman's and myself, Suzanne McKenzie had the BEST EXPERIENCE. Please say Thankyou to Ellen, from the Kalamazoo Store on South Westnedge. She gracefully spoke to my Dad and expl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cheryl went over everything and explained how my feet work and why they hurt so much. By the time I left the store, I felt educated on the reason why my feet hurt and I could hardly walk. I feel the... See more
Company replied
Sherri was absolutely fantastic! She was so knowledgeable and walked me through the entire process. I would highly recommend stopping in and getting her to help with your feet needs.
Company replied
I recently brought my dad to the Good Feet Store, and we had a wonderful experience. Sherri Vicks was exceptional from start to finish. She took the time to thoroughly assess his needs, explain eve... See more
Company replied
Company details
Written by the company
The Good Feet Store’s personally-fitted arch supports and orthotics are designed to relieve foot, heel, knee, hip, and back pain often caused by foot-related problems like plantar fasciitis and bunions. Stop by any store for your free, no-obligation, personalized fitting.
Good Feet Customer Satisfaction Policy
90-day Customer Satisfaction Policy
Starting July 1 - The Good Feet Store now backs every purchase with a 90-day Customer Satisfaction Policy. Come in, get fitted, follow the process - and if you're not satisfied, we'll make it right. Visit us or read the full policy at: https://www.goodfeet.com/our-goodfeet-promise
Contact info
6020 S Westnedge Ave, 49002, Portage, MI, United States
- 2693234140
4.6
Excellent
23 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
An A+ Ellen Experience
The Chapman's and myself, Suzanne McKenzie had the BEST EXPERIENCE.
Please say Thankyou to Ellen, from the Kalamazoo Store on South Westnedge.
She gracefully spoke to my Dad and explained all the information step by step. She listened to his opinion and his wants. She switched out product and had him get up and walk to let her know his feed back.
It was great to see my Dad finally "walk" with confidence without wobbling and shuffling his feet.
Ellen even sized my feet. I initially just wanted to see my correct size of shoe. It turned into a great experience for myself. I never put myself "first". It's always my husband and son. Today!! I chose Me and it Feels Awesome!!!
Thankyou,
Suzanne McKenzie
Marshall, Michigan
August 28, 2026
Unprompted review
Reply from The Good Feet Store - Portage
Hi Suzy, thank you for the wonderful review! Our goal is always to make sure you walk out feeling better than when you walked in. Glad our Portage team delivered that. Come back anytime.
Time with costimer
August 28, 2026
Unprompted review
Reply from The Good Feet Store - Portage
Hi Brian, really glad you came in. Hope you’re already feeling the difference. See you next time.
Sherri gave a very easy to understand…
Sherri gave a very easy to understand overview/explanation. Would recommend visiting her.
August 28, 2026
Unprompted review
Reply from The Good Feet Store - Portage
Hello Joe, thank you for taking the time to recognize Sherri. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Sherri sees this.
Always friendly service with helpful…
Always friendly service with helpful suggestions
August 28, 2026
Unprompted review
Reply from The Good Feet Store - Portage
Hi Ann, really glad you came in. Hope you’re already feeling the difference. See you next time.
Sherri was so welcoming and knowledgeable!
Sherri was absolutely fantastic! She was so knowledgeable and walked me through the entire process. I would highly recommend stopping in and getting her to help with your feet needs.
August 27, 2026
Unprompted review
Reply from The Good Feet Store - Portage
Hello Rebekah, we are so grateful you took the time to recognize Sherri! At The Good Feet Store, personalized fitting isn’t just a step in our process; it’s the foundation of everything we do. Good Feet Arch Support Specialists like Sherri are what make the difference between a product and a real solution. Thank you for sharing your experience!
Cheryl went over everything and…
Cheryl went over everything and explained how my feet work and why they hurt so much. By the time I left the store, I felt educated on the reason why my feet hurt and I could hardly walk. I feel the difference and looking forward to using this product and eeling great again!
August 27, 2026
Unprompted review
Reply from The Good Feet Store - Portage
Hello Maggie, we are so grateful you took the time to recognize Cheryl! At The Good Feet Store, personalized fitting isn’t just a step in our process; it’s the foundation of everything we do. Good Feet Arch Support Specialists like Cheryl are what make the difference between a product and a real solution. Thank you for sharing your experience!
Good feet
They were amazing after a few weeks I needed new ones an they took good care of me a solid 5 🌟 Cheryl was great thanks
August 26, 2026
Unprompted review
Reply from The Good Feet Store - Portage
Hello Joe, we are so grateful you took the time to recognize Cheryl! At The Good Feet Store, personalized fitting isn’t just a step in our process; it’s the foundation of everything we do. Good Feet Arch Support Specialists like Cheryl are what make the difference between a product and a real solution. Thank you for sharing your experience!
Ellen was very helpful and awsered all…
Ellen was very helpful and awsered all my questions would recommend to anyone seeking to get foot pain relief.
August 25, 2026
Unprompted review
Reply from The Good Feet Store - Portage
Hello Brian, our Good Feet Arch Support Specialists are trained to provide thoughtful service, deep product knowledge, and expert fittings, selecting from over 400 personally fitted arch support styles matched to your specific arch, lifestyle, and goals. They are there to listen, to be compassionate, and to help customers move toward living the life they love. Your kind words about Ellen reflect exactly the type of care we strive to provide.
Sherri was incredible! Such Relief!
Sherri was incredible to work with. My husbands feet have been in constant pain for years and years, and with the support system he has felt such relief.
August 22, 2026
Unprompted review
Reply from The Good Feet Store - Portage
Hello Shannon, thank you for taking the time to recognize Sherri. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Sherri sees this.
Good feet update visit
The ladies are so friendly and knowledgeable about the insoles
Recommend to anyone who has achy feet
August 21, 2026
Unprompted review
Reply from The Good Feet Store - Portage
Hi Timothy, this made our team’s day; thank you. Every fitting matters to us, and we’re really glad this one landed right. Come back anytime.
Trying to find relief
When we came in, we were greeted. Very friendly and helpful.
August 17, 2026
Unprompted review
Reply from The Good Feet Store - Portage
Hello Angela, seeing your 5-star review made us all smile! It’s our goal to make sure every fitting feels personal and every visit is worth your time. Really glad we delivered that for you.
Needed to reevaluate my inserts
Needed to reevaluate my inserts. We made a change and everything works again
August 14, 2026
Unprompted review
Reply from The Good Feet Store - Portage
Hi Jon, this made our team’s day; thank you. Every fitting matters to us, and we’re really glad this one landed right. Come back anytime.
Very friendly and knowledgeable
Very friendly and knowledgeable. Great experience.
August 13, 2026
Unprompted review
Reply from The Good Feet Store - Portage
Hi Jason, this made our team’s day; thank you. Every fitting matters to us, and we’re really glad this one landed right. Come back anytime.
Reply from The Good Feet Store - Portage
Hi Drew, really glad you came in. Hope you’re already feeling the difference. See you next time.
Best part was my fitter
Best part was my fitter, Cheryl Perk in Portage MI store.
My inserts are working and Cheryl has helped me numerous times to get the best results.
June 13, 2026
Unprompted review
Reply from The Good Feet Store - Portage
Hi Janet Dancer, thank you so much for your review. It’s team members like Cheryl who make The Good Feet Store what it is. Your feedback really matters to us.
Such an informative experience
Such an informative experience. Ellen is very knowledgeable of the product. She took the necessary time to share in detail the benefits of proper support and balance with the shoe inserts.
July 28, 2026
Unprompted review
Reply from The Good Feet Store - Portage
Hi Hattie, thank you so much for your review. It’s team members like Ellen that make The Good Feet Store what it is. Your feedback really matters to us.
Excellent service and helpful to my…
Excellent service and helpful to my needs.
July 27, 2026
Unprompted review
Reply from The Good Feet Store - Portage
Hello there! Seeing your 5-star review makes us all smile. It's our goal to provide a great experience, and we're happy to know we hit the mark for you. Your trust and feedback mean the world to us. Thank you for choosing The Good Feet Store!
Great
Clear, easy to understand the process. Feet felt better before I walked out the door!
July 27, 2026
Unprompted review
Reply from The Good Feet Store - Portage
Hi Greg Pentland, big thanks for shouting out Greg. We're lucky to have people like him focused on making your experience the best it can be. We really value your feedback. Thank you for putting your trust in The Good Feet Store!
Highly Recommend the Good Feet Store
I recently brought my dad to the Good Feet Store, and we had a wonderful experience. Sherri Vicks was exceptional from start to finish. She took the time to thoroughly assess his needs, explain everything clearly, and answer all of our questions without making us feel rushed.
Her professionalism, patience, and genuine care made the entire process comfortable and stress-free. It was clear she wanted to find the best solution for my dad rather than simply make a sale.
We truly appreciated the thorough attention and excellent customer service. I highly recommend the Good Feet Store to anyone looking for knowledgeable staff and a positive customer experience.
July 25, 2026
Unprompted review
Reply from The Good Feet Store - Portage
Hi Robin Hawkins, we appreciate your kind words about our team. We're fortunate to have dedicated individuals like Sherri who are committed to making your experience the best it can be. Your feedback is truly valued. Thank you for putting your trust in The Good Feet Store!
Ellen is great!!!
Ellen was so helpful and answers all of my questions and went out of her way to make me feel comfortable with the various supports that I’ll need throughout the day.
July 25, 2026
Unprompted review
Reply from The Good Feet Store - Portage
Hi David Worthams, thank you so much for your review. It’s team members like Ellen that make The Good Feet Store what it is. Your feedback really matters to us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.