Good Move Reviews 1,225

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and dedication, highlighting their excellent communication and supportive approach throughout the process. Many people found the service to be seamless and efficient, appreciating the prompt responses and clear guidance provided by the team. Reviewers also noted the company's ability to alleviate stress during what can be a complex process, with many expressing gratitude for the personalized and understanding assistance they received. However, some customers were dissatisfied with the pricing, mentioning that valuations were lower than market value and that initial offers were sometimes significantly reduced after surveys. A few people also reported issues with communication, including feeling ignored or experiencing pressure selling tactics, and some expressed concerns about the transparency of the process regarding the final amount received versus the selling price.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their efficiency, helpfulness, and... See more

Service

Consumers find service to be positive, highlighting the efficiency, helpfulness, and honesty of the staff.... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the excellent communication and support... See more

Price

Users describe ambiguous interactions with price. Many reviewers report that initial offers were... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the excellent communication, with... See more

Based on these reviews

Rated 5 out of 5 stars

Cannot rate Goodmove highly enough. Really pleased with the offer we received. The whole process from instruction to completion took less than 8 weeks. Katie and Jess were our initial contacts then Zo... See more

Rated 5 out of 5 stars

Open honest discussion on where our property sits in today’s current market. Didn’t try to sell me that they could find an easy buyer, just the opposite. Enjoyed the gentleman’s candour and knowle... See more

Rated 5 out of 5 stars

Just sold a property via GoodMove. Georgia was incredible! She helped us all along, guided thru conveyancing process, always replied to our calls and assisted whenewer was needed. Thank you Georgia fo... See more

Company replied

Rated 5 out of 5 stars

We can’t recommend Good Move enough if you are struggling to sell!! We had a large property we had been struggling to sell through estate agents and after only 4 weeks we completed, money in the ban... See more

Company replied


Company details

  1. Property Investment
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Appraiser

About Good Move

Written by the company

Get A Cash Offer Today

Good Move offer a unique quick sale method which your traditional Estate Agency practice just can’t offer on the open market. No viewings, no sales boards, no house chains, just sell your house for cash.

We buy any house regardless of its condition on the proviso the property is located in the United Kingdom. Good Move are established national home buyers who pay cash for houses and complete in a timescale to suit you, paying all your seller fees (inclusive of your legal fees).


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Helpful and friendly

We had quite a bit of trouble whilst buying our house with our own solicitors, however, the GoodMove team were exceptionally easy to communicate with, and their willingness to help with everything was outstanding. If I ever need to buy or sell I would certainly use these!

October 10, 2025
Unprompted review
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Reply from Good Move

Hi Natasha,

Thank you for sharing your experience, we really appreciate it.

Clear communication and stepping in to help wherever we can is exactly what we aim for, so it’s wonderful to hear that this came across.

If you ever do need to buy or sell again, we’d be more than happy to help.

The Good Move Team

Rated 5 out of 5 stars

Katy is the best!

We recently completed on our house with Goodmove, and throughout the process I was in frequent contact with Katy — both by email and phone — for updates and guidance. She was truly the saving grace for us, bringing calm and clarity when our solicitor unfortunately wasn’t very helpful.

Katy was always quick to respond, genuinely caring, and her customer service was on another level. We were so grateful for how much she helped us through what was a very stressful time. Nothing was ever too much trouble, and she handled everything proactively and efficiently.

Katy is an absolute asset to your team. From both of us — thank you! We always say the best part of the buying process was Katy. She was the only person we could rely on for accurate information, and we would have been lost (and very stressed!) without her. Keep being amazing!

November 2, 2025
Unprompted review
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Reply from Good Move

Hi Lauren,

Thank you for taking the time to share such a fantastic review. We’re delighted to hear how much Katy supported you throughout the process, especially during moments when things felt stressful or unclear. She really does go above and beyond for her clients, and it’s wonderful to see her recognised for that.

Your kind words mean a lot to the whole team. Thank you again from all of us, and especially from Katy. We wish you all the very best in your new home!

The Good Move Team

Rated 5 out of 5 stars

Seamless and Easy

Found a buyer, managed the entire sales process and provided regular updates. Seamless and easy right up to completion. Took the stress out of selling the property.

November 1, 2025
Unprompted review
Good Move logo

Reply from Good Move

Hi Steve,

Thank you for sharing your experience. We’re really pleased to hear the process felt seamless and stress-free, and that the team kept everything moving smoothly right through to completion.

The Good Move Team

Rated 5 out of 5 stars

House sale

Very helpful,friendly and professional did exactly what they said they would.
Would definitely use them again.

October 31, 2025
Unprompted review
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Reply from Good Move

Hi Mandy,

Thank you for your great feedback. We’re delighted to hear you found the team helpful, friendly, and that everything went just as promised. It’s wonderful to know you’d choose to work with us again in the future.

All the best,

The Good Move Team

Rated 5 out of 5 stars

My sister and I completed today on our…

My sister and I completed today on our late fathers house. Dalia and her team have been absolutely amazing. Great comms, always call you back, helpful, professional and friendly.
Goodmove ARE the real deal. Yes you take a hit on the price but if you want a quick sale, no dramas no expensive solicitor fees then do not hesitate in using Goodmove. I am so glad we used them and you will too. Just do it.

October 31, 2025
Unprompted review
Good Move logo

Reply from Good Move

Hi Viv,

Thank you for such a lovely review. We’re pleased to hear that Dalia and the team were able to make the process smooth and stress-free for you and your sister. Your kind words about their professionalism, communication, and support mean a lot to us.

We really appreciate your trust in Good Move and are delighted we could help you achieve a quick, straightforward sale.

Wishing you all the best,
The Good Move Team

Rated 5 out of 5 stars

We were sceptical but Good Move are the real deal...

We were sceptical and no-one thought that there would be a scam somewhere along the line like we did! I found out at Good Move by chance and I think it was fate as they were everything we needed. A house that belonged to my late father was on the market too long and I couldn't get any takers. I spoke to Good Move, we discussed a price and I was still sceptical! They said they would find a buyer within 3 weeks. And they did! We did have to come down a tad with what we were expecting but when you weigh up the lack of chain, no legal fees, the cash buyers, it was absolutely worth it. Dalia Green was our go-to and help along the way and she was brilliant. She would touch base with us whenever there was something for us to know and we asked questions whenever we liked. She was responsive and honest. It was stress-free until we got the collie wobblies at the 11th hour whilst worrying for one final time that we were about to sign away a house and never see the cash! Dalia got it and reassured us. Today we completed on the sale and the money is in the bank. To anyone who would like a quicker sale with no hassle, I would wholeheartedly recommend these guys. You will NOT get full market value - there is a trade off, and don't be upset by the offer which is typically around 20% under market value, but if you need a sale, speak to Good Move. Upfront, honest, true to their word - the Trust Pilot score says it all really. Thanks Dalia and Good Move!

October 31, 2025
Unprompted review
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Reply from Good Move

Hi Rachel,

What a fantastic review, thank you so much for sharing your experience in such detail. We completely understand the initial scepticism, so it’s wonderful to hear that Dalia and the team were able to reassure you and make the process smooth, transparent, and stress-free.

We’re delighted the sale completed successfully and that you felt supported every step of the way. Enjoy the peace of mind that comes with a completed sale, and thank you again for putting your trust in Good Move.

The Good Move Team

Rated 5 out of 5 stars

The person I spoke to today was very…

The person I spoke to today was very helpful and took time to explain things to me.

October 31, 2025
Good Move logo

Reply from Good Move

Hi Rosemary,

Thank you for your review. We’re pleased to hear you found our team helpful and that everything was clearly explained.

All the best,
The Good Move Team

Rated 5 out of 5 stars

Good advice

Good, clear, practical advice.

October 31, 2025
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Reply from Good Move

Hi Rhys,

Thank you for your feedback. We’re really pleased to hear you found the advice clear and practical. That’s exactly what we aim for with every conversation.

The Good Move Team

Rated 5 out of 5 stars

Spoke to Greg and he was great help

Spoke to Greg and he was great help. Recommended I sell with an agency.

October 31, 2025
Good Move logo

Reply from Good Move

Hi Angelina,

Thank you for your review. We’re glad to hear Greg was able to offer helpful advice, even if that meant recommending an alternative route to selling. We always aim to give guidance that’s genuinely in the customer’s best interest.

Wishing you every success with your sale.

The Good Move Team

Rated 5 out of 5 stars

Max was fantastic

Max was fantastic! Spoke to max around 2 weeks ago, everything he said happened. Good Move bought my property for the price agreed at the start of the process. Amazing service for someone looking for a quick sale. Thanks again

October 31, 2025
Good Move logo

Reply from Good Move

Hi Jerry,

Thank you for your brilliant feedback! We’re delighted to hear that Max delivered exactly as promised and that the sale went through smoothly at the agreed price.

We really appreciate you taking the time to share your experience and wish you all the best in the future.

The Good Move Team

Rated 5 out of 5 stars

Jessica was an absaloute superstar…

Jessica was an absaloute superstar great communications great knowledge & true grit to the end of my journey i can not praise her enough at a very stressing time jessica stood tall & helped myself through that stressfull journey reassuring proffesional deffinatley goodmove have a fantastic employee thankyou for all your help 5 star without a doubt

October 29, 2025
Unprompted review
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Reply from Good Move

Hi John,

What a wonderful review, thank you! We’re o pleased to hear that Jessica’s professionalism, persistence, and support made such a difference during what was clearly a stressful time. She’ll be thrilled to know her efforts were so appreciated.

All the best,
The Good Move Team

Rated 5 out of 5 stars

A very good, complete service.

We found what had been a very difficult time for us,was made easier by Oliver and Lucy at Goodmove. Everything we were told would happen, did happen and in a very timely manner, led by us. Surveys and solicitors fees were included in the package so what we were offered is what we got. We didn't get as much for the house as we hoped due to the survey but if you want to sell a home, quickly with no fuss I would highly recommend Goodmove.

October 6, 2025
Unprompted review
Good Move logo

Reply from Good Move

Hi Helen,

Thanks for sharing your experience. We’re delighted to hear that Oliver and Lucy were able to make a challenging time much easier and that the process ran smoothly as promised. We always aim to provide a clear, transparent service, and it’s great to know that you found our approach straightforward and stress-free.

The Good Move Team

Rated 5 out of 5 stars

The advice was sound and appreciated.

The advice was sound and appreciated.

October 27, 2025
Good Move logo

Reply from Good Move

Hi Christina,

Thanks for your feedback. We’re glad to hear that the advice provided was helpful and appreciated. Our goal is always to give clear, practical guidance to support your property decisions.

The Good Move Team

Rated 5 out of 5 stars

Extremely knowledgeable and helpful

Good Move’s adviser was very helpful and provided excellent advice for my personal situation which is fraught with problems surrounding the sale of the property. Whilst they will not be buying the property - I would happily recommend the company to others based on my experience today.

October 25, 2025
Good Move logo

Reply from Good Move

Hi Cheryl,

Thank you for your lovely review. We’re pleased to hear that you found our adviser knowledgeable and that the guidance provided was helpful for your situation. Even when we’re not directly involved in a purchase, we’re always happy to offer honest advice to help people move forward confidently.

Wishing you all the best with your property sale,
The Good Move Team

Rated 5 out of 5 stars

Great advice and discussion

Great advice and discussion, while I didn't proceed with the service the team were clear and outlined all costs, timelines etc which allowed me to make an informed decision

October 25, 2025
Good Move logo

Reply from Good Move

Hi there,

Thank you for your review. We’re glad to hear that you found our advice and discussions helpful. Even when clients decide not to proceed, our goal is always to ensure they have all the clarity they need to make an informed choice.

Wishing you the very best with your next steps,
The Good Move Team

Rated 5 out of 5 stars

Greg was very helpful

Greg was very helpful, direct and straight to the point with open honesty. Highly recommended.

October 20, 2025
Good Move logo

Reply from Good Move

Hi Dean,

Thanks for sharing your feedback. We’re delighted to hear that Greg’s honest, straightforward approach made such a positive impression. We’ll be sure to pass on your kind words to him, he’ll really appreciate it.

All the best,
The Good Move Team

Rated 4 out of 5 stars

Very attentive

Very attentive, kept in regular contact. Couldn't do a deal on this occasion, not for want of trying. Marcus was kind and understood our needs.

October 21, 2025
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Reply from Good Move

Hi Karen,

Thank you for your lovely feedback. We’re pleased to hear that you felt well looked after and that Marcus’ understanding and communication stood out. It’s a shame we couldn’t get a deal across the line this time, but we really appreciate the opportunity to assist and your kind words about the experience.

Wishing you all the best moving forward,
The Good Move Team

Rated 5 out of 5 stars

Positive Experience…

A very positive experience with Goodmove.. Each member of staff dealt with were very professional (sadly unlike many archetypal wide boy agents!)
Dalia was really on the ball with sales progression assisted by an excellent lawyer recommendation.

October 14, 2025
Unprompted review
Good Move logo

Reply from Good Move

Hi David,

Thanks for sharing your experience! We’re pleased to hear that you found our team professional and that Dalia helped ensure your sale progressed smoothly. It’s great to know that both our communication and recommended legal support made a positive difference.

We really appreciate your feedback and your recognition of the team’s approach, it means a lot!

The Good Move Team

Rated 5 out of 5 stars

Simply the best!!

From start to finish the support and advice from all staff at Good move has been exceptional. No matter how many questions you have they are always answered straight away. Each stage of our sale was explained and you are never made to feel inadequate. Forget your usual estate agent !! I would very highly recommend this company!! They are definitely 100% the best. No fees to pay which is fantastic. Thank you all so much again.

October 17, 2025
Unprompted review
Good Move logo

Reply from Good Move

Hi Kath,

Thank you for your amazing review! We’re absolutely delighted to hear that you felt so well supported throughout your sale and that the team’s communication and guidance made the process clear and stress-free.

Your kind words about our service, and your recommendation, mean a lot to us. From all of us at Good Move, thank you again for your trust and for such lovely feedback.

The Good Move Team

Rated 5 out of 5 stars

Fantastic Experience!

From start to finish, Goodmove have been absolutely brilliant. Dalia, in particular, has been outstanding, always calling when she said she would, keeping me fully updated, and doing everything exactly as promised.

The whole process was smooth, professional, and completely stress-free. It’s rare these days to find such consistent communication and reliability, but Dalia delivered on every front.

I highly recommend Goodmove (and especially Dalia) to anyone looking for a straightforward, trustworthy, and efficient service. They’ve made what could have been a stressful process very easy.

October 17, 2025
Unprompted review
Good Move logo

Reply from Good Move

Hi there,

Thank you for your wonderful feedback. We’re thrilled to hear that your experience with Good Move, especially with Dalia, was such a positive one. We aim to deliver, so it’s great to know we met those expectations.

We’ll be sure to pass your kind words on to Dalia and the team, they’ll really appreciate it. Wishing you all the best for the future!

The Good Move Team

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