Goodnature - New Zealand Reviews 

528
•
TrustScore 3 out of 5

3.2

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Rated 2 out of 5 stars

This company has very poor details on their advertising I wanted the starter kit as shown . I should have read what was included In the end I had to buy three different times to get the starte... See more

Rated 5 out of 5 stars

I am very pleased with the results from my Goodnature A24 rat and stoat humane trap. The device was more versatile when mounted to a wooden frame, positioned where rats previously dug-up pot plant soi... See more

Rated 2 out of 5 stars

Range of possum lure (e.g. Larger 500g pouch) and traps have been reduced making servicing of thr traps now more expensive. Its very early in the life cycle of a product to be deprecating support fo... See more

Company replied

Rated 4 out of 5 stars

Well, it's not my experience, but a friend of mine who used to live not far from a creek in Brisbane Australia and he had a terrible time trying to get rid of all the vermin coming from the creek. He... See more

Company details

  1. Pest Control Service

Written by the company

We started Goodnature for good reason: to see endangered wildlife in New Zealand and around the world flourish again. This means getting on top of a bunch of pests - rats, stoats and possums for starters. We also want to go about it kindly, without using nasty toxins. That’s why we develop humane traps that automatically reset and are easy and safe to use.


Contact info

3.2

Average

TrustScore 3 out of 5

528 reviews

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3.2

All reviews

(528)

1 review in the last 12 months

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Rated 5 out of 5 stars

Highly effective trap with 100% positive kill

This is a highly effective trap with positive kills. In the past, I have used the standard spring loaded trap and it has also worked but not at 100%. I have also tried the water bucket drop trap which works on mice but unfortunately they don't work on rats. Poison are out of the question so this product fits a great niche. If I can suggest an improvement is that for indoor use, I would like the app to notify me of a kill in the notification section of my phone without the need for me to open up the app. This would be handy since the rat problem is infrequent and I don't want a rotting corps to decay over time and leave an unpleasant smell. Notifications can also be good to remind me of a battery replacement as well as perhaps the CO2 cartridge replacement.

August 18, 2022
Unprompted review
Rated 5 out of 5 stars

Review of Online Order

Easiest Online order I have ever placed! Simple and clear process selecting main purchase and adding extra items without loosing contact with the original purchase. The backward and forward aspect worked without a hitch. This operation can sometimes be a very frustrating affair on other sites.

August 17, 2022
Rated 2 out of 5 stars

Frustrating experience

Tried to log in on my Samsung tablet but kept telling me to try again. When requesting lost password It told me it did not recognize my email address. So tried using the app on my phone and eventually had some success. I found the whole process annoying and was on the verge of giving up.

August 16, 2022
Goodnature - New Zealand logo

Reply from Goodnature - New Zealand

Hi Graham, I'm sorry to hear about the issues you have had with logging in. Tablets aren't supported by our app so that may have been the cause of the issue initially and may have meant your account wasn't created, causing the further issues you saw. I will send you an email to get some further detail on what occurred so I can pass it onto the team to improve the app! - Thomas

Rated 5 out of 5 stars

Fantastic product with great kill rate

I have used your product for over 4 years and have found both the product and the process of ordering online absolutely brilliant! Great product that has worked consistently well on our small 8 hectare block amidst the Waitakere Ranges with multiple possum kills regularly attained! Highly recommend your product to those doing their best to remove pests from our beautiful little country! Thank you!

August 15, 2022
Rated 1 out of 5 stars

Delivery never arrived

Delivery never arrived, delivered back to you apparently. Replacement was delayed due to a “system error” and still hasn’t been despatched.
Appalling service.
Theyreplied to this review but still can’t tell me when order will be sent other than “ as soon as possible” which tells me nothing.

August 12, 2022
Goodnature - New Zealand logo

Reply from Goodnature - New Zealand

Hi Peter, we apologise for the delay in your order. This is unusual and certainly not what we want to happen. As per our email correspondence, I have organised for your order to be sent to you as soon as possible - Thomas

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