Goods Reviews 399

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I visited Goods today for the first time today on recommendation that they're the best in the business for a bra fitting. And I can reveal, Katalina was incredible. She was so professional, and explai... See more

Rated 5 out of 5 stars

I had a really good experience at Goods' lingerie department last Saturday. Karolina was incredibly helpful with finding a bra. Thanks to her guidance and their summer sale, I ended up buying two bra... See more

Rated 5 out of 5 stars

I give Good's 5 stars because they helped me so good with my weborder. They told me that rhey usually don't send anything antyhing to other countries but they have sent the dress I loved to The Nether... See more

Rated 5 out of 5 stars

Fantastic service. Excellent prices and selection of clothes. Delivery was very quick, one item was unavailable but a lovely lady called me and I could get an alternative, she was so friendly! Will de... See more

Company details

  1. Department Store
  2. Beauty Salon
  3. Children's Clothing Store
  4. Gift Shop
  5. Lingerie Store
  6. Shoe Store

About Goods

Written by the company

Good's is Kilkenny's premier fashion destination with over four floors full of stylish and beautiful things for women & children of all ages, offering a wide range of fashion, beauty, shoes, and lingerie products.

Our fashion section is diverse and caters to women of all ages. From casual wear to evening gowns, we have something for everyone. Our children's clothing section is equally impressive, with a variety of styles for infants, toddlers, and kids.

The beauty section has a broad selection of skincare, haircare, and makeup products from top brands. Whether you're looking for a new foundation or a luxurious face mask, our beauty advisors are always on hand to offer expert advice.

Our shoe department is extensive, with everything from stylish boots to comfortable sneakers. We also offer a wide range of sizes to ensure that every woman can find the perfect fit.

Lastly, our lingerie section features a variety of bras, panties, and sleepwear. Our experienced fitters are available to assist you in finding the perfect size and style for your needs.

At Good’s, we pride ourselves on providing exceptional customer service and offering the latest trends in fashion and beauty. Whether you're shopping for yourself or your children, we're confident you'll find everything you need.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

399 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I forgot to add my free item to my…

I forgot to add my free item to my cart,one quick email and it was all sorted! Received my goodies just as I wanted! Fast ,friendly service,will definitely use this website again.

June 3, 2023
Goods logo

Reply from Goods

Glad we could help Siobhan and thanks for the kind words.

Rated 5 out of 5 stars

Quick and easy

I purchased a pyjames set. No problem and picked it up.
Mary in the underwear department is the best. A great asset to Goods.

May 24, 2023
Rated 5 out of 5 stars

Efficient service from Goods

Unfortunately I had to return the dress I bought from Goods but I got my refund very quickly and I wouldn’t hesitate to shop there again

April 29, 2023
Goods logo

Reply from Goods

Thanks for your review Nora Glad we could help and delighted you found the process easy and hassle free.

Rated 1 out of 5 stars

The dress I ordered was not in stock

The dress I ordered was not in stock. The website should have been updated. It has now been over a week and I still don't have my refund for a dress that was not in stock

April 23, 2023
Goods logo

Reply from Goods

Nicola, we're sorry the dress you ordered was out of stock, unfortunately this sometimes happens. You were refunded on the same day you purchased the item and you received an email from us stating such. We appreciate your frustration but unfortunately, we have no control over how long it takes your bank to put the money back into your account. This is an issue between you and the financial institution you bank with but if you wish to contact us directly we would be happy to go through it with you. Regards, The Goods Team.

Rated 1 out of 5 stars

Do not trust the goods store as there…

Do not trust the goods store as there is no one there it’s a scam company they even have a online chat which tells you lies

May 4, 2023
Unprompted review
Goods logo

Reply from Goods

Mr Jordan, you have reviewed the wrong company. We do not have an online chat at this time so we couldn't not of spoken to you through one and we take strong offence to being called a scam company as our countless 5 star reviews will show we are nothing of the sort. You are not a customer of ours, nor have you ever been one and as you are based in the UK and we only trade within Ireland you could not of had any business dealings with us. We have made several attempts to contact you to get to the bottom of this review but as you refuse to converse with us we can only come to the conclusion that it is you that is the scam artist. We have reported your review to Trustpilot as scam reviews such as yours can be extremely damaging to companies like ours.

Rated 5 out of 5 stars

Got my order in 2 days

Got my order in 2 days. Hot what I wanted. Great service

March 19, 2023
Goods logo

Reply from Goods

So happy to hear that Claire. Can't always guarantee such fast delivery but we do try our best 😁.

Rated 5 out of 5 stars

Items are easy to order and delivered…

Items are easy to order and delivered quickly. Great customer care as always.

March 2, 2023
Goods logo

Reply from Goods

Thanks for your review, we really appreciate you taking the time to do that. We're delighted you're happy with the service and we hope we can help again in the future.

Rated 1 out of 5 stars

I ordered 2 items and only 1 item…

I ordered 2 items and only 1 item arrived.
I have emailed the company and I'll see what the online service is like. Disappointing.

February 5, 2023
Goods logo

Reply from Goods

We're sorry there was some confusion about your delivery, your second item has already been dispatched to you and our online team have been in contact with you. Regards.

Rated 5 out of 5 stars

The problem I had was I live in London…

The problem I had was I live in London wanted to send my niece in Ireland the voucher but had to send it to my email and then forwards it to my niece . But the good news is it’s great I can now send vouchers to my family.

February 2, 2023
Goods logo

Reply from Goods

Thanks for the great review Marie. Yes at the moment the email voucher has to go to you first but if you'd like to send anyone a paper voucher for the store we can send that directly to them. Thanks for shopping with us.

Rated 5 out of 5 stars

You had the bra and size I needed and…

You had the bra and size I needed and very quick delivery. Thank you so much.As a person that can't walk far this service is a life line.

January 25, 2023
Goods logo

Reply from Goods

Thank you for the review. We're here to help whenever you need us.

Rated 5 out of 5 stars

Excellent customer service

A good price and the items were suitably packaged and expedited speedily. On a previous occasion, I had ordered something that was out of stock. I placed the order late at night and due to a computer glitch at the time, it had been accepted. However, as soon as the shop opened the following morning, the error was detected by a staff member. Not only was my money refunded immediately, the staff member went to the trouble of telephoning me to explain what had happened and apologise. I was unable to take the call at the time, so she left a voicemail and followed it up with an email. When I rang the contact number later, she answered the phone promptly. It is lovely to experience such a high standard of customer service, one of the reasons why I like to support Irish businesses if at all possible.

January 23, 2023
Goods logo

Reply from Goods

Thank you so much for taking the time to write us such a wonderful review. We are so chuffed with that, I've shared it around the store 😊. We really do pride ourselves on our customer service and while things might not always run to plan our team definitely try their best to make sure our customers are happy with service they get from us. If we can help again, don't hesitate to let us know.

Rated 5 out of 5 stars

Very helpful staff

Exactly what I wanted, it was fast and I forgot to claim my discount and they contacted me and refunded me. Delivery was very quck. Very impressed and will use again

January 30, 2023
Goods logo

Reply from Goods

That's great to hear, thank you so much for leaving your review. We'll be happy to help again 😊.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look