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Goodwill Car Donations Reviews 

1,171
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 354 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and efficient customer service representatives, noting that the entire vehicle donation process is extremely smooth, straightforward, and completely stress-free from start to finish. People also highlight the incredibly prompt response times after submitting online forms, alongside courteous tow truck drivers who always arrive right on schedule and handle everything professionally. However, some customers also noted occasional issues with the third-party towing companies, mentioning poor communication gaps or unexpected scheduling difficulties regarding pickup times. A few people also experienced unhelpful or unprofessional behavior from specific drivers during the vehicle pickup appointment.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising the fast response times and efficient vehicle... See more

Staff

Customers had positive experiences with staff, frequently noting that telephone representatives and tow truck... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an overall stress-free, convenient,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick follow-ups,... See more

Response time

Users describe positive interactions with response time, highlighting amazing online follow-ups and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is one of the easiest and fastest ways to donate a vehicle that is no longer needed. They called within minutes after submitting the donation online and the very next day, the tow truck was here... See more

Company replied

Rated 5 out of 5 stars

The driver was extremely helpful and supportive during the visit. He made the transaction easy and simple. No stress. My entire involvement took less than 10 minutes, and then he and his assistant too... See more

Company replied

Rated 5 out of 5 stars

Customer service was excellent — fast, friendly, and easy from the very first call. The team at Goodwill Car Donations made the whole process simple and stress‑free. They answered questions quickly, h... See more

Company replied

Rated 5 out of 5 stars

This company hung in there by attempting to pick up our Cherokee Jeep 3 times before coming back to accomplish the task. We appreciate their acceptance of rescheduling the pick up 3 times. They have... See more

Company replied


Company details

  1. Charity
  2. Donations Center
  3. Non-Profit Organization
  4. Towing Service

About Goodwill Car Donations

Written by the company

Turn Your Old Vehicle Into a Life-Changing Opportunity

Goodwill Car Donations makes it easy to donate your car, truck, boat, motorcycle, RV, or almost any other vehicle and turn something you no longer need into real opportunity for people in your community. Proceeds from every donation go directly toward funding job training, career counseling, and employment services provided by local Goodwill organizations across the country.

For over 100 years, Goodwill has been one of America's most trusted nonprofits, helping individuals overcome barriers, gain new skills, and find meaningful work. When you donate your vehicle, you become part of that mission. You help someone take a step toward independence, stability, and a brighter future.

Most Vehicles in Most Conditions

Whether your vehicle is running or not, chances are we can take it. We accept cars, trucks, SUVs, vans, motorcycles, scooters, boats, jet skis, RVs, campers, trailers, golf carts, ATVs, and more. If you're not sure whether your vehicle qualifies, just give us a call and we'll be happy to help.

The Process Is Simple and Free

Donating your vehicle takes just three steps. You contact us online or by phone, we schedule a fast, free pickup at a time and place that works for you, and we handle all the paperwork from there. After your vehicle is sold, you receive an IRS tax-deductible receipt. There is no cost to you and no DMV hassles.

Proudly Serving All 50 States

We partner with certified IRS 501(c)(3) Goodwill member organizations nationwide, so your donation benefits your own local community. Whether you're in a major city or a rural area, we're here to make giving back as easy and rewarding as possible.

Your unused vehicle has more value than you think. The proceeds from its sale go toward building stronger communities, one donation at a time.

Donate Your Vehicle
Call (866) 233-8586

Our Promise to You

Written by the company

Your generosity deserves our very best, every single time.
You chose to give, and that means everything to us. We've built our entire process around making your experience fast, friendly, and hassle-free. You'll always have a real person to talk to - someone who listens and genuinely cares about doing right by you. We're always working to be better because you deserve an experience that feels as good as the impact you're making.

Free Pickup, Guaranteed

Free Pickup, Every Time.

We believe donating your vehicle shouldn't cost you a thing. When we say free pickup, we mean it. No towing fees, no hidden charges, nothing out of pocket. Every donation we accept includes free vehicle pickup, scheduled at your convenience. All you have to do is say yes.

Contact info

Turn Your Car Into Real Opportunity

Support job training in your community. Free pickup, tax deductible.

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,171)

353 reviews in the last 12 months

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Rated 5 out of 5 stars

I filled out all the information online

I filled out all the information on line, and received a phone call regarding my donated car. The transport tow truck driver called, and arrived in 20 minutes. He started our car, and drove it onto his flatbed tow truck, and drove off. Pretty easy.

August 26, 2026
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Reply from Goodwill Car Donations

Hi Walter! Thank you so much for your Saturn Ion donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

The staff were friendly

The staff were friendly, professional, respectful, and very helpful.
Making the vehicle donation process simple, convenient, and stress-free.

August 28, 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Malvis! Thank you so much for your Mitsubishi Outlander donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 1 out of 5 stars

Auction company picking up car unprofessional/confrontational/extremly rude

The goodwill part was fine but the experience with Capital auto auction DC who picked up the car was extremely rude, unprofessional amd threatening. First we had an appointment for 11-3pm. They call me the night before after 10pm to tell me they would pick the car up at 6am. We'll the title and keys were not in the car and no way I could get there by 6am. They made it seems as if I had caused them a major inconvenience. Called left a message saying this is unacceptable and we need to reschedule. They call me at noon to day someone was now on the way. Then when they got there, the person with the keys had an emergency and had to go to the nursing home for her mother. The truck driver got there and no one or the keys were there. Which I understand was frustrating but we had a family medical emergency. The truck driver called me in a very threatening and aggressive manner saying "I dont care Im taking the car, deal with it you figure it out". My mother eventually got to the truck driver right before he left and apologized but still the driver angry was very rude and unprofessional to her. I understand there were issues on both sides here but the rudeness, mannerism, and unprofessionalalism of the auction company is unacceptable. We will never be donating a car to goodwill again due to the issues we had with the auction company that goodwill chose to pick the car up from.

August 24, 2026
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Reply from Goodwill Car Donations

Hi Matthew, thank you for taking the time to share this, and I'm sorry your pickup experience fell so far short of what we expect for our donors. What you describe, being contacted late at night, then dealing with a driver who was rude and aggressive during what was clearly a stressful family moment, is not acceptable, and it's not a reflection of how we want Goodwill donors to be treated.

After reviewing what happened, we've already implemented a new policy with our towing partners: no donor may be contacted after 8 p.m. under any circumstances.

We've also addressed the driver's conduct that day directly with the towing company and are holding them accountable. How our donors are treated during a pickup matters to us, and we will not tolerate anything less than the respect our donors deserve.

We're grateful for your donation and truly sorry this was your experience. If you're willing, we'd welcome the chance to make this right. Please give us a call at (866) 233-8586 and ask for Jeremy.

Rated 5 out of 5 stars

Tony was very nice and polite did…

Tony was very nice and polite did awesome job getting the car out hope all went well on your side

August 18, 2026
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Reply from Goodwill Car Donations

Hi Julia! Thank you so much for your Mercedes-Benz 300 Series donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

I made the phone call one day

I made the phone call one day, the company who was going to pick the car up and auction it off called the next day. Everything was so smooth.

August 25, 2026
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Reply from Goodwill Car Donations

Hi Pamela! Thank you so much for your Mercury Milan donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Quick response to email and quick to…

Quick response to email and quick to schedule a pick up. Tow truck driver was professional and friendly.

August 24, 2026
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Reply from Goodwill Car Donations

Hi Nicholee! Thank you so much for your Subaru Outback donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

They answered all my questions

They answered all my questions. They were professional and polite.
The driver of the tow truck was exceptionally helpful with good communication and efficiency.

August 14, 2026
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Reply from Goodwill Car Donations

Hi Dianne! Thank you so much for your Honda Fit donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Easy and efficient process

I called several other charities that I am embarrassed to say did not even call me back. This was super easy, efficient, and timely. Every one did what they said they would do by the time they said they would.

August 20, 2026
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Reply from Goodwill Car Donations

Hi Nancy! Thank you so much for your Mercedes-Benz C-Class donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Great Customer Service

Timely communication, arrival on time, all facts checked by the driver, proper receipt, courteous, great Customer service. Appreciate your service.

August 21, 2026
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Reply from Goodwill Car Donations

Hi Prabir! Thank you so much for your Toyota Camry donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Easy and friendly

The person on the phone was helpful and patient.
The whole process was easy to follow.
The tow company call me on time to schedule the pickup day and time (convenient to me).
The tow truck person called me in advance to let me know when he was going to pickup my car, and he was here on time.
This person also helped me to retrieve my license plates from my car (the screws were very tight) and he spoke in my language which made the process evn easier and friendly.

August 20, 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Enrique! Thank you so much for your Honda CR-V donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

This company hung in there by…

This company hung in there by attempting to pick up our Cherokee Jeep 3 times before coming back to accomplish the task. We appreciate their acceptance of rescheduling the pick up 3 times. They have been very helpful through the whole process.

August 19, 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Thank you so much for the Jeep Cherokee donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Great customer service

Great customer service, pick up on time and truck driver was very thorough.

August 17, 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Olajumoke! Thank you so much for your Kia Forte donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Ian! Thank you so much for your GMC Yukon donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

The towing service that picked up the…

The towing service that picked up the car for you did an excellent job Sent all the necessary correspondence Returned phone call promptly and made the whole process painless

August 11, 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Thank you so much for your Ford Fusion donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Great job

Great job
The customer service and the tow service were excellent

August 19, 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Thank you so much for your Acura MDX donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

The donation process was quick

The donation process was quick, very easy to schedule, very professional and responsive. The whole process took two days to complete!

August 19, 2026
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Reply from Goodwill Car Donations

Thank you so much for your Nissan Sentra donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Easy booking and pickup

Easy booking, pickup was on time and driver was very courteous.

August 18, 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Thank you so much for your Kia Forte donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Simple and smooth experience

Simple and smooth experience

August 10, 2026
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Reply from Goodwill Car Donations

Hi Derrick! Thank you so much for your Nissan Murano donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

It was a very professional interaction

It was a very professional interaction, the staff was very helpful. They helped me out immediately I would continue to donate to this organization!!!!

August 10, 2026
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Reply from Goodwill Car Donations

Hi Michael! Thank you so much for your Toyota Camry donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 4 out of 5 stars

Good experience but towing communication needs to be improved

The app and customer experience and customer service were all very good. The only thing keeping it from being 5 Stars was the towing company. I was promised to hear from the towing company in one business day, but that didn’t happen. I called Goodwill several times over several days and they couldn’t reach the towing company. It took nearly a week to get my car towed. The towing company guys were nice, but they were from out-of-state and told me they tow cars in my area on Wednesdays. I wish I had l own that upfront.

August 5, 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Ron,

Thank you for donating your Toyota Sienna to Goodwill Car Donations, and for taking the time to share such detailed feedback. We're glad to hear our customer experience and team were a good fit for you, but you're right to call out the towing delay, and we're sorry for the frustration it caused.

A week's wait and having to follow up multiple times isn't the experience we want for our donors, especially after promising a one-business-day response. We're sharing your comments with our towing partner network so we can tighten up communication and set clearer expectations about pickup timing up front, including situations where a driver's regular route to an area is only on certain days.

We appreciate you sticking with us through the process, and your donation will go on to make a real difference in your community. If you'd like to share any more details about your experience, please give us a call at (866) 233-8586, we'd welcome the chance to make it right.

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