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Goodwill Car Donations Reviews 

1,171
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 354 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and efficient customer service representatives, noting that the entire vehicle donation process is extremely smooth, straightforward, and completely stress-free from start to finish. People also highlight the incredibly prompt response times after submitting online forms, alongside courteous tow truck drivers who always arrive right on schedule and handle everything professionally. However, some customers also noted occasional issues with the third-party towing companies, mentioning poor communication gaps or unexpected scheduling difficulties regarding pickup times. A few people also experienced unhelpful or unprofessional behavior from specific drivers during the vehicle pickup appointment.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising the fast response times and efficient vehicle... See more

Staff

Customers had positive experiences with staff, frequently noting that telephone representatives and tow truck... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an overall stress-free, convenient,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick follow-ups,... See more

Response time

Users describe positive interactions with response time, highlighting amazing online follow-ups and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is one of the easiest and fastest ways to donate a vehicle that is no longer needed. They called within minutes after submitting the donation online and the very next day, the tow truck was here... See more

Company replied

Rated 5 out of 5 stars

The driver was extremely helpful and supportive during the visit. He made the transaction easy and simple. No stress. My entire involvement took less than 10 minutes, and then he and his assistant too... See more

Company replied

Rated 5 out of 5 stars

Customer service was excellent — fast, friendly, and easy from the very first call. The team at Goodwill Car Donations made the whole process simple and stress‑free. They answered questions quickly, h... See more

Company replied

Rated 5 out of 5 stars

This company hung in there by attempting to pick up our Cherokee Jeep 3 times before coming back to accomplish the task. We appreciate their acceptance of rescheduling the pick up 3 times. They have... See more

Company replied


Company details

  1. Charity
  2. Donations Center
  3. Non-Profit Organization
  4. Towing Service

About Goodwill Car Donations

Written by the company

Turn Your Old Vehicle Into a Life-Changing Opportunity

Goodwill Car Donations makes it easy to donate your car, truck, boat, motorcycle, RV, or almost any other vehicle and turn something you no longer need into real opportunity for people in your community. Proceeds from every donation go directly toward funding job training, career counseling, and employment services provided by local Goodwill organizations across the country.

For over 100 years, Goodwill has been one of America's most trusted nonprofits, helping individuals overcome barriers, gain new skills, and find meaningful work. When you donate your vehicle, you become part of that mission. You help someone take a step toward independence, stability, and a brighter future.

Most Vehicles in Most Conditions

Whether your vehicle is running or not, chances are we can take it. We accept cars, trucks, SUVs, vans, motorcycles, scooters, boats, jet skis, RVs, campers, trailers, golf carts, ATVs, and more. If you're not sure whether your vehicle qualifies, just give us a call and we'll be happy to help.

The Process Is Simple and Free

Donating your vehicle takes just three steps. You contact us online or by phone, we schedule a fast, free pickup at a time and place that works for you, and we handle all the paperwork from there. After your vehicle is sold, you receive an IRS tax-deductible receipt. There is no cost to you and no DMV hassles.

Proudly Serving All 50 States

We partner with certified IRS 501(c)(3) Goodwill member organizations nationwide, so your donation benefits your own local community. Whether you're in a major city or a rural area, we're here to make giving back as easy and rewarding as possible.

Your unused vehicle has more value than you think. The proceeds from its sale go toward building stronger communities, one donation at a time.

Donate Your Vehicle
Call (866) 233-8586

Our Promise to You

Written by the company

Your generosity deserves our very best, every single time.
You chose to give, and that means everything to us. We've built our entire process around making your experience fast, friendly, and hassle-free. You'll always have a real person to talk to - someone who listens and genuinely cares about doing right by you. We're always working to be better because you deserve an experience that feels as good as the impact you're making.

Free Pickup, Guaranteed

Free Pickup, Every Time.

We believe donating your vehicle shouldn't cost you a thing. When we say free pickup, we mean it. No towing fees, no hidden charges, nothing out of pocket. Every donation we accept includes free vehicle pickup, scheduled at your convenience. All you have to do is say yes.

Contact info

Turn Your Car Into Real Opportunity

Support job training in your community. Free pickup, tax deductible.

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,171)

353 reviews in the last 12 months

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Rated 5 out of 5 stars

When I called into the donation center… all that I spoke with were very pleasant and knowledgeable.

When I called into the donation center the people I spoke with were very pleasant and knowledgeable.
Hector the man who came to pick up the car was top notch.
All went very well with the donation.

June 26, 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Carol! Thank you so much for your Hyundai Sonata donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Easy to initiate the donation and…

Easy to initiate the donation and ultimate pickup of the vehicle.

June 23, 2026
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Reply from Goodwill Car Donations

Hi James and Maria! Thank you so much for your Hyundai Santa Fe donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Professional

Professional, respectful, caring, simple, straightforward.

June 15, 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Matthew! Thank you so much for your Jaguar XF donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Such an easy process

Such an easy process. Had to get my car towed due to a flat tire, and the truck operator was awesome!

June 12, 2026
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Reply from Goodwill Car Donations

Hi Alexander! Thank you so much for your Chevrolet Traverse donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

It was an easy process that benefited…

It was an easy process that benefited everyone.

June 18, 2026
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Reply from Goodwill Car Donations

Hi James! Thank you so much for your Dodge Dart donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a wonderful weekend!

Rated 5 out of 5 stars

It was timely and seamless.

It was timely and seamless.

June 15, 2026
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Reply from Goodwill Car Donations

Hi Gopesh! Thank you so much for your Toyota Camry donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

They explained the entire process well

They explained the entire process well. They arranged timely pickup.

June 13, 2026
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Reply from Goodwill Car Donations

Hi James! Thank you so much for your BMW X1 donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Hope donation helps someone

Fernando was great in getting things scheduled and made clear to me the process. Also, the gentleman that picked up the donation couldn't have been nicer and made the transaction seemless.

June 11, 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Tom! Thank you so much for your Ford Edge donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 4 out of 5 stars

Quick and efficient

Quick and efficient. Communication between goodwill and tow company wasn’t very good. But communication between tow company and car location was good and got the job done.

June 11, 2026
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Reply from Goodwill Car Donations

Thank you for donating your Dodge Durango, Richard! We're glad the pickup was completed quickly and efficiently and that the tow company was able to coordinate successfully to get the job done.

We apologize for the communication issues between our team and the towing vendor and appreciate you bringing this to our attention. Feedback like yours helps us improve the experience for future donors.

Thank you again for your support, and we wish you a wonderful day!

Rated 5 out of 5 stars

Respectful

Respectful, very punctual,
Excellent handling the car!

June 10, 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Alba! Thank you so much for your Nissan Sentra donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Quick pick up

The ease and swiftness that made picking up my vehicle fast and easy. They worked around my schedule and told me everything I needed to do.

June 3, 2026
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Reply from Goodwill Car Donations

Hi Teresa! Thank you so much for your Dodge Caravan donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Admin Error

After having made an clerical error that was completely my fault, the staff worked with me to correct the issue with no judgement.

June 2, 2026
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Reply from Goodwill Car Donations

Hi Kevin! Thank you so much for your Volkswagen Jetta donation and for leaving such a kind review. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Jeffrey! Thank you so much for your Nissan Altima donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 3 out of 5 stars

My name is not Goodwill Stanley Car was…

My name is not Goodwill Stanley Car was not picked up on day promised But I must say that the driver that did come to get the car notified me the night before and called me the morning of and let me know just when he would be there very nice

June 5, 2026
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Reply from Goodwill Car Donations

Thank you for your feedback, Marion, and for donating your Chevrolet Malibu to Goodwill Car Donations.

We're sorry that the initial pickup did not take place as scheduled and understand how frustrating that experience must have been. After speaking with you, we're grateful for the opportunity to better understand what happened, and we appreciate your patience throughout the process.

We're pleased to hear that the replacement driver kept you informed, arrived as promised, and provided the level of service you deserved. Thank you as well for your kind words about how our team handled your donation.

We sincerely appreciate your support and wish you all the best.

Rated 5 out of 5 stars

The process was quick and easy

The process was quick and easy. The tow truck driver was friend and professional.

June 4, 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Peter! Thank you so much for your Chevrolet Impala donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Great experience

The car was picked up within one day of donation. The wrecker was kind and knowledgeable.

June 4, 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Stephanie! Thank you so much for your Mercedes-Benz E-Class donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 4 out of 5 stars

Everything was great except the person…

Everything was great except the person who took my information on the phone. Not the most pleasant person The company that came to pick up the truck was so great and helpful. Very professional and courteous

May 28, 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Sandy,

Thank you for donating your Dodge Durango to Goodwill Car Donations and for sharing your feedback. We're happy to hear that the pickup team was professional, courteous, and helpful throughout the process.

We're sorry to learn that your experience with the representative who took your information over the phone was not as positive. We'd appreciate the opportunity to learn more about what happened. If you'd like to discuss your experience further, please give us a call at (866) 233-8586.

Thank you again for your support!

Rated 5 out of 5 stars

The towing team was on time and very…

The towing team was on time and very efficient. Mike the driver was very accommodating, providing great service.

June 3, 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi John! Thank you so much for your Jeep Wrangler donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Wonderful

Customer service. Explained everything to me step by step.

May 27, 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi La Shaun! Thank you so much for your Toyota Avalon donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Victor! Thank you so much for your Toyota Sienna donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

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