Goody Van Reviews 

22
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Absolutely fantastic service from start to finish! The team was professional, friendly and incredibly helpful. Everything was handled carefully and efficiently, and the whole process was smooth and st... See more

Rated 1 out of 5 stars

I booked and paid £216 for a simple job: collect one palletised writing desk in Swanley and deliver it to a gallery in St James's, 22 miles. Their own booking confirmation describes this as one... See more

Rated 5 out of 5 stars

I've utilized the services of many removal companies over the years, and I must say, from my experience this company stands out as the best in the U.K. The team is not only charismatic but also goes a... See more

Rated 5 out of 5 stars

They went above and beyond to make sure everything was done on-time. I really appreciated how reliable they were as I was dealing with a time sensitive situation with my lease ending.

Company details

  1. Transportation Service

Written by the company

Hello and welcome to Goody Van's official Trustpilot account. We are delighted to have the opportunity to serve you and to give you a smooth and stress-free removal experience. Goody Van is not your typical removal company. With years of industry experience under our belt, we pride ourselves on offering a superior level of service, coupled with a commitment to treating your belongings with the utmost care. We understand how much you value your possessions, and that's why we treat them as if they were our own. Here at Goody Van, our wide array of services are designed to meet the unique needs of each client. We specialise in both residential and commercial removals, offering everything from packing, loading, transportation, to unloading and unpacking at your new destination. For those who need a little extra help, we also offer professional packing services to ensure the safety and security of your goods during transit. Our team of trained professionals is known for their friendliness, efficiency, and meticulous attention to detail. But what truly sets us apart is our commitment to transparency and customer satisfaction. We believe in clear communication and offer no hidden charges, delivering what we promise - a reliable, efficient, and hassle-free removal service at a competitive price. Customer feedback is incredibly important to us, and we consistently strive to improve and refine our services based on your insights. So please, feel free to share your Goody Van experience here on Trustpilot. Your thoughts and feedback not only help us serve you better but also provide valuable insights to others looking for reliable removal services. We’re excited to move you forward! With gratitude, The Goody Van Team


Contact info

3.6

Average

TrustScore 3.5 out of 5

22 reviews

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3.6

All reviews

(22)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely fantastic service from start…

Absolutely fantastic service from start to finish! The team was professional, friendly and incredibly helpful. Everything was handled carefully and efficiently, and the whole process was smooth and stress-free. Excellent communication and great value for money. I would definitely recommend this company to anyone looking for a reliable moving and transport service! ⭐⭐⭐⭐⭐

August 13, 2026
Unprompted review
Rated 1 out of 5 stars

£474 to move one desk 22 miles — then it arrived damaged and they refused all responsibility

I booked and paid £216 for a simple job: collect one palletised writing desk in Swanley and deliver it to a gallery in St James's, 22 miles. Their own booking confirmation describes this as one service for one price, "payment received".

When the desk arrived at the collection point a day early — something their own Czech booking agent had been warned about in advance — they demanded a further £300 for overnight storage, then "reduced" it to £158, which I paid under protest to prevent the goods being refused. Their invoice describes this £158 as "extra hours", contradicting their own explanation that it was a "separate transport". They then contacted my customer, the receiving gallery, directly and took another £100 from them for storage — storage their representative had earlier promised in writing would be free. Total: £474 for one desk across London. For comparison, the entire 1,400 km transport from Prague to the UK cost less.

The desk was handed to them undamaged and professionally packed — their driver signed the CMR consignment note without any reservation. It arrived with a drawer front torn from its fixings. Their response: first "we received it in this condition", then, when shown their driver's signature, "we couldn't see inside the packaging". They refused to cover the repair and never provided the Goods in Transit insurance details they advertise with every booking. A formal Letter Before Action is pending, so far without any response.

Their website says "no hidden charges — the price you see is the price you pay". My documented experience says otherwise. Court proceedings are now being prepared. Avoid, or get every single scenario priced in writing before you hand them your goods.

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

fantastic team

fantastic team! job done with care and very helpful staff. on time and pros at what they do! Highly recommended if you look to have a hassle free move!

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Very good experience

Faz and Ali were great! They came to see our property prior to booking and were able to advise us on the correct size van to book. They turned up on moving out day and made the move so easy. Would highly recommend!

June 29, 2024
Unprompted review
Rated 5 out of 5 stars

I've utilized the services of many…

I've utilized the services of many removal companies over the years, and I must say, from my experience this company stands out as the best in the U.K. The team is not only charismatic but also goes above and beyond to deliver an exceptional service. Their efficiency and speed are remarkable, making the entire process seamless and stress-free.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service from start to…

Exceptional service from start to finish! The removal team was punctual, efficient, and handled our belongings with great care. Communication was top-notch, making the entire process smooth. Highly recommend this removal company for a stress-free move!

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! I would definitely use them again and recommend to people, very helpful and organised and quick at the job.
Thanks to their amazing service once again

September 23, 2023
Unprompted review
Rated 5 out of 5 stars

Canny experience

They moved my stuff from London to Newcastle. So friendly, punctual and responsible. The price was even cheaper than other companies. It was a canny experience. I highly recommend them.

September 15, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, friendly and professional company. They did an amazing job with my furniture. The team was professional, efficient, and exceeded my expectations. I highly recommend.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

The staff was professional

The staff was professional
They arrived in time, helped with the loading/unloading. They were respectful and removed shoes before entering the house. All in all, awesome service.

September 22, 2023
Unprompted review

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