Google Reviews 455

The absolute worst beyond belief. Roberry. Incompetence. Avoid at all costs. They owe me a credit of $33 and refuse to provide it since I changed to a group plan. And then say the group plan owner has to contact them. Then says the group owner is not allowed to contact them since its my credit. Naked theft.

Run Away for these people worst company EVER had. Been with them for years and I have lost my Numbers I have over 20 years from these Jerks. Don't do it people they will never let you leave nor give you your pin numbers to get your number back. I am just in tears over this. Horrible Company. I gave it 2 stars just to have this printed otherwise you get no stars.

I had a poor experience with their service. I had used my SIM card when I visited the States a year ago, and I wanted to reuse it now. However, they had recycled my phone number, so I had to order a new one. The delivery took more than a week. Additionally, they had blocked my service for some reason, and I had to contact support to unblock it. I had to wait a week and be without internet for my first week in the state.

When my SIM card finally arrived, it failed to activate, and there was an issue with my phone not recognizing it. I spent a lot of time troubleshooting this and eventually reached out to support, who informed me that there was an outage and I would need to wait. Another week passed, but the issue remained unresolved. I contacted them again, and they said there was still a problem and that I would need to order a new SIM card, which would take another week to deliver.

For nearly a month, I had no data access, yet they had charged me from the initial date. When I requested a refund, they refused and said I would need to wait for their engineers to fix the issue. I do not see why I should have to wait; I simply do not want to use their service and want my money back. I would advise others to avoid this service, as it appears to be a scam.

GOOGLE FI I IS FRAUD. IMO. I HAVE PURCHASED ONE DEVICE ON PRAMOTION AND ADDED TWO LINES . NOW BECUASE OF THE WORST SERVICE I AM TAKING OUT ONE NUMBER WHICH WAS NOT USING THAT NEW PHONE. NOW THE GOOGLE COUSTOMER SERVICE GUY BLACKMAIL ME THAT IF I TAKE ANY ONE NUMBER FROM THIS ACCOUNT , I HAVE TO PAY THE DEVICE PRICE IN FULL . WHAT A FRAUD . PLEASE STAY AWAY FROM THIS COMPANY CELL PHONE NETWORK . SUCH SHAME ON GOOGLE

I just purchased a new unlocked iPhone 14 and so far it has been impossible to get Google Fi working properly. I can receive texts but can't send them. Listening to customer service hold music as I type this. Second attempt. Will have to hang up again shortly as I am out of time. If you have an iPhone (or maybe any phone) don't bother.

We signed up as a family and have iphones. It was OK for the first phones. However, changing phones has proven to be impossible. If you have an iphone stay away from Google Fi. It’s barely compatible. Save yourself the stress.

What a shoddy company that lets their Promotions team deal with billing issues and refuse to even call you to deal with the situaiton

Horrible, horrible, horrible. Tech support is a joke. I’ve been international for over 2 weeks without WiFi They claim it’s been restored but mine hasn’t. I spend day after day on the phone with them. It’s a complete joke. And the best part is, they are willing to compensate me a whopping $10 for my lack of usage and time I’ve spent on the phone with them while I’ve been on vacation.

I wanted to cancel after going through the process to find out the phone I wanted to use was locked and couldn't. No problem, I request the customer service rep cancel my plan while I had him on the phone. He asked for information which had nothing to do with me canceling the plan if he was paying attention. Rather than repeat myself I asked to speak to a manager or supervisor which is when he begin to over talk me while going through his spill reps normally do before handing up on me. like really....NP i'm glad you gave me an insight on how you treat your customers. this is the last draw for me with Google. I will never use anything again unless I already own it by google. Once what I have exhausted its life span i'll move on while I chuckle to myself and the corny rep who lost you a customer and a for life "Hype Man"(sharing my experience) on whoever I hear plans on using your products within my vicinity.

They are theives and they know it.

They suspend my data while traveling internationally 2 billing cycles ago, however SOMEHOW I used data after that happened. That's news to me. My phone has been a lemon since my data was suspended so I have no idea how I used data.

Yet they still bill me for this ghost data.

Customer service is useless, patronizing me and telling me not to be angry about them stealing my money, when I ask them "Wouldn't you be pissed?".

I used to love Google Fi but now I cannot wait for them to go out of business and a class action lawsuit be added to the pile of this scum business.

Stay away from them. I used to reccomend them, but now I can't stop reccomending people not to use them.

horrible, but horrible customer care. I can't stress it enough. As long as there are no issues things work ok. The minute you need to talk to someone it's impossible. AVOID

I've been using Google-fi for five or six years now. I couldn't be happier. The rate at which I pay is slightly lower than what I'd pay at other places, and the ability to be able to deal with anything that comes up online, is, to me, a total blessing. Every time I've had a cracked screen, or went to update my phone, the process havs been incredibly smooth. Support is always a joy to talk to. As I've been with them a while, the deals I get make staying with well worth the while. The service is comparable to, or better than anyone else I've had with me that had a different carrier. Too, when things go wrong, instead of offloading the burden of having payed for services no longer available, they simply pay me that back, I don't need to ask, they just do the right thing without hesitation.

Bad Service from Google Fi:
I recently switched from AT&T to Google Fi. With AT&T, I used an average of 6 GB per month. Within a day, Google Fi is says that I used 1.73 GB! I’m on my Wifi (different service) the majority of the time. I called the Customer service and they said their data is correct, 1.73GB in one and a half days. Then she hung up on me! Over charging and terrible Customer Service!

Spent a week in major cities in China and connectivity was really, really bad. Hard to find signal, never at 5g, usually LTE, sometimes e. Reminded me of mobile phones back in the early aughts. And,call customer support and they wouldn't give me a credit or offer any sort of comp.

Use Google fi in Canada, usa, mexico regularly and works fine. And worked in Germany while in transit.

Unable to use the service, still getting charged for opening the account. Customer service not helping.

In Canada a couple years back the phone couldn't connect to towers. Fast forward to last week in Germany and my data plan was always LTE or better. I only used signal/telegram for calls so I have no idea if the phone was also working. I was expecting the worst -- this review was revised from a 1 star.

terrible, incompetent nitwits who appear to enjoy putting you on hold to continue with 'the process'

If I could give a negative 1 star I would. Never had this problem before. In Europe Italy to be exact. Cannot not hook up with any 5g. Only time my phone works is in the hotel with their wi fi. Totally unacceptable. When I get home will be looking for a new provider. I reached out to customer support ABSOLUTELY no help at all.

Not a viable service for people making 90 day trips to the Schengen Region. My data service was suspended mid-trip despite the fact that I'm in the US more than Europe, both in general and prior to this trip specifically. I was able to bridge the gap using HolaFly. I will be canceling Google Fi and replacing it with a combination of Mint Mobile and HolaFly.