GoOpti Reviews 1,834

Amazing, super patient and reliable. Great communication and so easy to find them at the airport. Great car and driver. Amazing experience overall

Very professional, took me directly to my own hotel even though I had not correctly specified the name of the bus stop.

Super helpful driver. Good service. Great price. Driver dropped us as close to our destination as possible in Ljubljana.

We booked GoOpti between Venice in Italy and Koper in Slovenia. GoOpti is very reliable with convenient cars and nice drivers who drives carefully. I really recommend to book GoOpti!

The service is great. I was alone customer. I was late due to lost luggage. The driver called me and waited for me and it was almost midnight.

Smooth and punctual transfer from Trieste station to Ljubljana Airport, I was kept informed about the departure time well in advance, the driver even texted me to say he had arrived at the pickup point 5 mins earlier

Trasferimento puntuale e senza problemi dalla stazione di Trieste all’aeroporto di Lubiana. Sono stato informato dell’orario di partenza con largo anticipo e l’autista mi ha anche mandato un messaggio per avvisarmi che era arrivato al punto di incontro con cinque minuti di anticipo.

My trip from Venice to Slovenia was wonderful due to GoOpti service. The driver was polite, arrived on time, actually a little earlier to the pick-up area and dropped me off in the promised time frame into my destination.

Cheaper option than normal taxi, even tho the driver had to wait for me for some minutes he wasn't angry or anything

I have been using this company and it was okay so far until I found myself in this situation. I’m stuck in the Sultanate of Oman, Muscat because of the current political situation. Airports are suspending all flights. I’m going to explain everything through these emails that I sent to this company and they cancelled my transfer from Venice airport to my home without my consent.
I simply ask them for Assistance and they cancelled my ticket. I’m going to copy past exactly the correspondence between me and this unprofessional unfriendly unpleasant people in this company. Unfortunately the drivers are very nice but the administration and the management is rubbish, BE aware : here is my story -

 Dear Sir/Madam,

I am writing to formally complain about the complete cancellation of my booking (Booking number: FD6Y8432).

I would like to clearly state that I never requested the cancellation of this transfer. In my previous message, I only explained my situation and asked about the possibility of an alternative solution or a refund At no point did I authorize or confirm any cancellation request.

I am therefore very concerned that:
- My booking was cancelled without my consent.
- A cancellation indemnity of 42.40 EUR has been applied.
- This action was taken despite the fact that I purchased the “No Worries” policy, which was intended to protect my booking and provide flexibility.

Given these circumstances, the cancellation and the applied charge are unjustified.

Please provide an immediate explanation for:
- Why my booking was cancelled without my explicit authorization.
- Why a cancellation fee has been charged despite the No Worries policy.
- What steps you will take to reinstate my booking or issue a full refund without any penalties.

I expect this matter to be treated with urgency and resolved promptly. If necessary, I am prepared to escalate this issue further, as the current situation is not acceptable.

Please read my previous email request your assistance but not to cancel, hereunder:

Urgent Assistance Request – Booking FD6Y8432.

Dear Goopti Team,

I hope you are well.

I would like to inform you that my flight from Muscat with Qatar Airways has been cancelled until further notice due to current airspace restrictions. As my onward journey connects via Istanbul to Venice Marco Polo, I am currently unable to travel and temporarily stranded. The situation may change depending on when flight operations resume.

In light of these circumstances, I kindly ask for your assistance with a flexible rescheduling option. If rescheduling is not possible, please advise on the possibility of a refund or alternative solution.

Booking Reference: FD6Y8432

Thank you very much for your understanding and support. I look forward to your guidance.

Kind regards,
Maximiliano Gryspeirt

HERE IS THERE ANSWER:

***Dear customer,
we have made a COMPLETE CANCELLATION of your booking FD6Y8432.
The cancellation was made for the transfer:
From Venice Marco Polo Airport (VCE), (arrivals, exit 4, parking P5 for Shuttle - DO NOT USE the passage straight ahead but on right hand side passage with curved roof for 150 m), Venice, Italy***

((2nd email from Goopti))

Invoice
Buyer:
Maximiliano Gryspeirt

Booking number: FD6Y8432

Invoice number: C-GOI26-0001047
Invoice date: 02.03.2026 11:58
In line with the general conditions, we are charging you for the cancellation of a transfer you purchased. This serves as a receipt - no further payment is required.

Cancellation date

Cancellation indemnity

For payment

02.03.2026

42.40 EUR

0.00 EUR

VAT is not charged in line with Article 13 of the Rules on Implementation of the Value Added Tax Act (ZDDV-1). the4th of March 2026

UPDATE: between 3rd and 4th of March I was reached by a lady named Vanesa, she kindly apologised for the inconvenience that was close to me here I copied paste her email :  Dear Mr. Gryspeirt,

Thank you for your message.

We sincerely apologize for the misunderstanding — we initially thought that you wanted to cancel your booking.
As previously explained, if your flight operates as originally planned or if you provide us with the details of a new flight, we can create a new booking under the No Worries policy free of charge.
If you do not have a confirmed flight, you are eligible to receive a refund to your credit card for the booking.

We hope this clarifies the available options and remain at your disposal for any further assistance.

Kind regards,

Vanesa P. | Agent
TODAY 4th March my complain and problem was sorted in a very amicable way and very understandable way after I was offered the three options and finally I had to choose unfortunately the one with a refund I don’t know yet how much is the refund but I was offered in that refund, which I accepted since I have no other date of return yet. 

Kept me well informed of pick up time and where I was to be picked up Driver was very helpful and prices are very reasonable delighted with this service

Spletna stran je urejena, na njej hitro najdeš podatke in razpoložljive relacije. Če z gooptijem potuje skupina je ta vrsta prevoza kar draga (4x45eur), če pa je en sam pa je zelo ugodno (45eur) - vsaj tako je bilo v moji izkušnji.
Na beneškem letališču je iskanje goopti zbirnega mesta preprosto. 15 min pred odhodom nas je šofer poklical, bil je točen, dosleden, prijazen in profesionalen. Vožnja je bila super, kljub temu da je bila v kombiju še ena manjša skupina.

The website is well organized, and you can quickly find information and available routes. If a group is traveling with GoOpti, this type of transport is quite expensive (4x45eur), but if you are alone, it is very affordable (45eur) - at least that was my experience.
At the Venice airport, finding the goopti meeting point is easy. The driver called us 15 minutes before departure. He was punctual, consistent, friendly, and professional. The ride was great, even though there was another smaller group in the passenger van.

The driver wad nice and professional, it was on time.
Very good ride, safe!

on time, safe trip ... I've been using goopti for years and I'll keep using it ... recommended!

The ride was safe, and very comfortable. Matej was incredibly friendly and made the whole journey really pleasant. Highly recommended!

This was my first time using GoOpti, so at the beginning I was a bit worried. However, I must admit I was very positively surprised.
I used their service on the Trieste–Ljubljana and Piran–Trieste routes. They contacted me exactly as promised, and the transport was punctual and well organized.
What is also worth mentioning is that GoOpti really does not cancel transfers — on my return from Piran to Trieste I was the only passenger, and the transfer still took place.
I am very satisfied with the service and hope the company will continue to expand to other countries. Highly recommended.

Super service and a trustful one!! I've ordered a ride to Trieste airport, because of the bad weather, snow and icy roads,they asked to go earlier in order to be on time. The drive is comfortable.

Always reliable and prompt service. Drivers are courteous and willing to assist in any situation. Thank you, GoOPti.

My journey was from Brescia city to Malpensa Airport. It took the agreed-upon two hours. It was an eight-seater minivan, and although it was full, there was enough space for everyone, making the trip pleasant. I will definitely use it again. Thank you very much!

The driver is always on time