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GoPay payment gateway enables to finish a payment directly on your web site. So you will get more satisfied customers and completed orders.
Senovážné nám. 1736, 37001, České Budějovice, Czech Republic
2.9
19 reviews
Replied to 80% of negative reviews
Typically replies within 24 hours
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i place a order in a shop and transfear the money by Gopay Czech. They didnt transfear the money to the shop and i send EMails and dont get information!???
Reply from GoPay Czech
Hi, I’m really sorry about your experience. Could you please share the payment ID or the email you used for the payment? That will help us look into what happened. Thanks a lot.
Jan | GoPay
I was unable to top up account via debit card - still error. I contacted to customer service - no help. I wanted to delete account, but I can't. When I linked my debit card system added 1 INR and now it's 1 INR ballance, which can't use. Contacted again customer service no help, copy-paste response. Account email iwanczak82 @ gmail.com
I highly do not recommend this service.
This was the third time I wanted to pay with GoPay pay in a slovak webshop, and simply their terminal does not accept my cards.
I get error message that the card is not issued in this region.
So I had to write an email to the support that I will pay upon delivery.
Reply from GoPay Czech
Good day, could you please provide the payment ID, or at least the email address you used when making the payment?
We will verify why the payment did not go through. Normally, it should work via these providers.
Thank you very much.
Jan
I tried to pay for the purchase but it was not proceeded further, nor do they want to give me my money back. I sent e-mails - some of them were answered, some of them were not. When they stopped answering e-mails I called - I was promised to get the answer through e-mail on same day - didn't happen. It's basically a theft at this moment.
edit: This person form gopay who answered me below is the person responsible for this bad service. Notice they don't offer any way of contacting their company. Talk about hipocrisy.
Reply from GoPay Czech
Hi Michal, can you please share your e-mail you used while paying, or payment ID? I will check with out team what has happened and we will provide you feedback. Thank you. I also apologise for such a poor experience with our service. This should not happen. Jan | GoPay
super comfortable, remembers your card for next purchase, seem trustworthy, been using them since 10+ years as an end customer.
We've had the pleasure of working with GoPay for several years and it's been a consistently smooth and rewarding collaboration. They've always treated us with trust and respect, and communication has been easy and constructive throughout.
Special kudos to Petr Vaněk and his management team - under their leadership, the company has continued to evolve with clarity, purpose, and professionalism. We're proud to be part of their journey and look forward to what comes next.
Service is practically unusable. Not working from edge, chrome or opera. Displays a payment failed error on Edge (not working on other browsers at all, ) when the payment is actually made, leading to duplicate payment. This time not working on any browser.
Reply from GoPay Czech
Can you please send us payment ID so we can investigate your payment? Many thanks, Jan
I've been trying to make the payment since yesterday but it's always blocked
Reply from GoPay Czech
Hi there. Can you please provide us payment ID so we can check why it was blocked? Many thanks. Jan
Fast reaction and solving of the return of the payment from claimed goods.
Reply from GoPay Czech
Thank you for your rating.
Twice I tried to pay through go pay.
The first time I had to wait 20 minutes before the payment achievement.
The second time the payment has not been successfull.
Reply from GoPay Czech
We are very sorry for your bad experience. Can you please provide us payment ID (you can find in in the payment status e-mail, we send with every payment) or your e-mail, so we can identify the problem? Many thanks. Jan from GoPay
The webpage usually crashes or returns 404/503 or whatever error during the payment process. Then it gets stuck on "waiting for payment" despite none was done. The attempt to retry the payment errors with "system error". Mostly unusable.
Reply from GoPay Czech
Hi there, can you please provide us you e-mail or payment ID as an reference to you payment? So we can check what went wrong? Many thanks, Jan from GoPay
There are hosting SCAMMERS , made a payment never received my products.
Reply from GoPay Czech
Hi there, we are very sorry for your bad experience. If you did not received your paid product, you can always claim a payment reclamation. We will be happy to help you with that. Reach us at podpora@gopay.cz. Honza | GoPay
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