GORAL Reviews 

242
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional craftsmanship, noting that the shoes are beautifully made with premium, long-lasting materials that look fantastic. Many consumers also highlight the helpful customer support and the engaging updates provided during the production process. Some reviewers were not happy with consistency, mentioning that sizing can feel a bit unpredictable and varies across different shoe styles. However, some people mentioned experiencing frustrating delivery delays, noting it took quite a long time to finally receive their items. A few other people also felt that certain surprise items did not entirely match their personal preferences.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting exceptional craftsmanship and... See more

Quality

Customers had positive experiences with quality, expressing deep appreciation for the outstanding materials... See more

Order

Reviewers share mixed feedback about order experiences, highlighting lengthy wait times and significant... See more

Service

Reviewers highlight ambiguous aspects of service, experiencing a wide split in satisfaction. Many customers... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting a wide range of shipping timelines.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received my Smugs today, got the ones available through John Lewis with CF Stead leather, much cheaper than the horween leather ones on Gorals own site. Hard to imagine horween leather being worth £10... See more

Rated 5 out of 5 stars

First pair of gorals, and I am not dissapointed. The sneakders are a bit uncomfortable at first but they do feel quite nice snug once broken in. I got the mystery box, but looking at an actual pair sm... See more

Rated 5 out of 5 stars

I recently purchased the Mellor ll Charles F. Stead Spitfire leather sneakers black sole from Goral Shoes, and I am extremely pleased. The craftsmanship and quality of the leather are exceptional, m... See more

Rated 5 out of 5 stars

I had high expectations and these sneakers exceded tiempo! These are absolutely fantastic, super comfortable. The only downside is that I would have loved to order a half size down but other than that... See more


Company details

  1. Shoe Factory
  2. Shoe Store

Written by the company

Goral is a Sheffield-based company that designs and handcrafts high-quality shoes and sneakers using premium materials. Our shoes are stylish, comfortable, and durable, suitable for any occasion. We're committed to exceptional customer service and building long-lasting relationships with our customers. Shop with us today to experience the difference high quality craftsmanship can make.


Contact info

4.2

Great

TrustScore 4 out of 5

242 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(242)

56 reviews in the last 12 months

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Rated 4 out of 5 stars

The shoes were delayed beyond the usual…

The shoes were delayed beyond the usual deadlines due to the factory holiday shut down. This was not a problem for me as I have lots of trainers and if time sensitive would not have ordered in the summer holiday season. However, the email did promise a shoe care kit as an apology which never arrived.
Again this was not an issue with me as I have a cupboard full of premium shoe care products but I can see someone for whom this was a special purchase being a little disappointed. That is why I removed one star.
Regarding the product, I own many similar shoes from Loake and Artisan Lab and these seem a little more premium with better leather but they were more expensive. Be aware that the sizing is on the snug side. I usually buy UK size 12 in the above brands and also in boots and dressier shoes from brands like Crockett and Jones and Cheaney. For these I ordered UK size 13 and despite having narrow feet they are a snug fit with a narrow-ish toe box.

August 17, 2023
Rated 5 out of 5 stars

Excellent Quality

Quality of the product is outstanding. Fit, form and build quality excellent. My issue only having to pay additional 50% import tax on them makes them indeed pricey.

August 9, 2023
Rated 5 out of 5 stars

Quality in a box…

I don’t usually pay over £50 for shoes but looking at the website and the quality I thought I’d treat myself. I went down to Goral in Sheffield as I was unsure of the size I needed, I spoke with Oliver who was very knowledgeable and I tried a few sizes and all was well.
When the shoes arrived they were well packaged, in the box there were also spare laces, a bag to put the shoes in.
The shoes are quality, extremely well made, wasn’t sure whether to wear them or just admire them. I tried them on and walked around the house for a few hours they are so comfortable, I don’t even know I am wearing them. All I can say is that I will be ordering from Goral again.

August 15, 2023
Rated 5 out of 5 stars

Excellent quality footwear made in England

High-quality sneakers, re-soleable and fairly priced. Probably the best shoes I've owned. The only way they could improve is if they made size 8.5 just for me :-). Goral are an excellent company who make excellent footwear.

July 9, 2023
GORAL logo

Reply from GORAL

We're overjoyed to hear you're loving our sneakers! 🙌 Thanks for the support and kind words.

Rated 5 out of 5 stars

Wonderful quality

Top quality shoes, slow delivery but worth waiting for. Please revise your sizing policy though, I had to look up old size chart to be able to find the right fit. EU sizing that you currently show on the page are too large to true fit, that means size 40 which I ordered is actually more like 40.5-41

June 28, 2023
GORAL logo

Reply from GORAL

Thank you for your honest feedback! We're glad you appreciate the top quality of our shoes. We apologize for any inconvenience caused by the sizing. We'll definitely take your input into account and work on providing clearer sizing guidelines. Your patience is greatly appreciated, and we're delighted you find our shoes worth the wait! If you ever need further assistance or have any other questions, please don't hesitate to reach out.

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