GORAL Reviews 

242
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional craftsmanship, noting that the shoes are beautifully made with premium, long-lasting materials that look fantastic. Many consumers also highlight the helpful customer support and the engaging updates provided during the production process. Some reviewers were not happy with consistency, mentioning that sizing can feel a bit unpredictable and varies across different shoe styles. However, some people mentioned experiencing frustrating delivery delays, noting it took quite a long time to finally receive their items. A few other people also felt that certain surprise items did not entirely match their personal preferences.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting exceptional craftsmanship and... See more

Quality

Customers had positive experiences with quality, expressing deep appreciation for the outstanding materials... See more

Order

Reviewers share mixed feedback about order experiences, highlighting lengthy wait times and significant... See more

Service

Reviewers highlight ambiguous aspects of service, experiencing a wide split in satisfaction. Many customers... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting a wide range of shipping timelines.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received my Smugs today, got the ones available through John Lewis with CF Stead leather, much cheaper than the horween leather ones on Gorals own site. Hard to imagine horween leather being worth £10... See more

Rated 5 out of 5 stars

First pair of gorals, and I am not dissapointed. The sneakders are a bit uncomfortable at first but they do feel quite nice snug once broken in. I got the mystery box, but looking at an actual pair sm... See more

Rated 5 out of 5 stars

I recently purchased the Mellor ll Charles F. Stead Spitfire leather sneakers black sole from Goral Shoes, and I am extremely pleased. The craftsmanship and quality of the leather are exceptional, m... See more

Rated 5 out of 5 stars

I had high expectations and these sneakers exceded tiempo! These are absolutely fantastic, super comfortable. The only downside is that I would have loved to order a half size down but other than that... See more


Company details

  1. Shoe Factory
  2. Shoe Store

Written by the company

Goral is a Sheffield-based company that designs and handcrafts high-quality shoes and sneakers using premium materials. Our shoes are stylish, comfortable, and durable, suitable for any occasion. We're committed to exceptional customer service and building long-lasting relationships with our customers. Shop with us today to experience the difference high quality craftsmanship can make.


Contact info

4.2

Great

TrustScore 4 out of 5

242 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(242)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

This is my third pair of Goral shoes

This is my third pair of Goral shoes. Unfortunately, this pair was smaller length wise and smaller width wise. I have flat fleet so it is a challenge to find shoes that fit across the board. The quality of Goral is second to none and I will continue to buy Goral even if I have to use my shoe expanders to make them a bit more roomy.

June 10, 2025
Rated 5 out of 5 stars

Great company!

They are a great company with fantastic shoes, fair prices and outstanding customer service. They are very easy to work with and they have happily answered any questions I have sent them. My only small complaint is I wish they would have pictures of the shoes with all the sole options, this would greatly help when trying to pick what would look good together. I have asked them about this and they have told me they are or will be working on this.

June 9, 2025
Rated 5 out of 5 stars

10 out of 10

Without doubt the comfiest and best quality trainers I’ve ever had on my feet. Such great quality and fit perfect. Great customer service and even showed me around the factory. The leather is another level, looks and smells absolute top top quality! Love em!

May 7, 2025
Rated 5 out of 5 stars

Well made, tough boots

I waited for my Goral Sharman boots in Brown Chromexel in size 11 uk wide fit, for 2 months and they were worth the wait. They are high quality in all areas, leather, build, sole, comfort etc. I found the fit snug and a little short but not tight. The leather is flexible so will get more comfy with wear. I would have gone up a half size if they had been available. Once complete, the delivery was very quick.

May 6, 2025
Rated 5 out of 5 stars

The leather quality is exceptional and…

The leather quality is exceptional and the comfort level is excellent right off the bat. It was worth the wait.

I had no issues with the service level of the waiting time as I was in no hurry and also understood this was a build to order process.

Comparatively, these shoes are more voluminous in their uppers than my other leather sneakers and the break-in comfort is much better, given a more cushioned insole.

Happy as a lark...

May 6, 2025
Rated 5 out of 5 stars

Great shoes

Great shoes, customer service always answered my questions quickly while waiting for them to be built. Gave good advice on sizing too.

April 10, 2025
Rated 5 out of 5 stars

Excellent shoes.

The Goral Mellor shoes are extremely well made. I especially like the raised counter (quarter) which ensures that the shoes hug your feet. These are a delightful shoe to wear.

March 4, 2025
GORAL logo

Reply from GORAL

Thank you for the review Neale!
We're glad to hear that you love wearing your Mellor's!

Rated 5 out of 5 stars

Love the shoes

Love the shoes, the quality is amazing, the fit perfect (I chose the non wide version, which is wide enough imho).
Great service too.

March 4, 2025
GORAL logo

Reply from GORAL

Thank you for the review Sylvain.
We're happy to hear your positive experience with your shoes and our customer service team!
We hope you love wearing your Skelton Sneaker.

Rated 5 out of 5 stars

Shocking

Honestly, I am shocked by the quality & craftsmanship put into these sneakers. I got the SMUGS 2.0 Natural Horween.

Do not let the online photos fool you. They look so much better in person.

The heritage of GORAL makes these more personal, knowing that you aren't just buying a pair of shoes or boots. You are buying the story of the craftsmen who make the footwear every day.

March 4, 2025
GORAL logo

Reply from GORAL

Thank you James for your review.
We're super happy to hear you love the quality and craftmanship of our shoes, we hope you love wearing your SMUGs.
I have passed on your kind words to our hard-working production team.

Rated 3 out of 5 stars

Slow responses to questions

Slow responses to questions. Had to resend questions

March 4, 2025
GORAL logo

Reply from GORAL

We're very sorry to hear that you didn't have the perfect experience with our customer service team - we are a small family run business, so we try our hardest to always respond to our customers right away.

If you still have any questions for us, please reach out we will be more than happy to help you.

Rated 5 out of 5 stars

Great construction

Great construction

March 4, 2025
GORAL logo

Reply from GORAL

Thank you for the review!
We're super happy to hear you love the construction of your Skelton sneakers, enjoy wearing them!

Rated 5 out of 5 stars

Excellent experience from start to…

Excellent experience from start to finish. All shoes should be manufactured this way. They make incredibly high quality products at very reasonable prices and the whole thing feels very personal and cared about

March 4, 2025
GORAL logo

Reply from GORAL

Thank you for the review Matt.
We're glad that you not only enjoy your shoes but the time and craftmanship that goes into them!
We hope you love wearing your Mellor II sneakers.

Rated 5 out of 5 stars

The craftsmanship on every little…

The craftsmanship on every little detail, makes this shoe perfect. No break in period needed, fits like a glove and it is soooooo comfortable even after hours of walking.

February 5, 2025
GORAL logo

Reply from GORAL

Hi Nikos, thank you for your review!
we're glad to hear you love the craftmanship of your shoes, we hope you keep enjoying wearing your Mellor II Sneakers.

Rated 5 out of 5 stars

Very nicely made sneakers

Very nicely made sneakers. High quality robust canvas, good colour. Comfy and good looking.

February 5, 2025
GORAL logo

Reply from GORAL

Hi Mark, thank you for your review!
We're glad to hear you love your shoes!

Rated 4 out of 5 stars

Pretty good comunication with a real…

Pretty good comunication with a real person on the other end throughout the order process.

February 4, 2025
GORAL logo

Reply from GORAL

Hi Darren, thank you for the review, we're happy to hear you had a customer experience, we hope you love your Boulsover sneakers.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look