Received my Smugs today, got the ones available through John Lewis with CF Stead leather, much cheaper than the horween leather ones on Gorals own site. Hard to imagine horween leather being worth £10... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Goral is a Sheffield-based company that designs and handcrafts high-quality shoes and sneakers using premium materials. Our shoes are stylish, comfortable, and durable, suitable for any occasion. We're committed to exceptional customer service and building long-lasting relationships with our customers. Shop with us today to experience the difference high quality craftsmanship can make.
Contact info
Goral & Son Ltd, Forum House, 35 spital hill, S4 7LD, Sheffield, United Kingdom
- 0114 242 0641
- customerservices@goral-shoes.co.uk
- goral-shoes.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 44% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is my third pair of Goral shoes
This is my third pair of Goral shoes. Unfortunately, this pair was smaller length wise and smaller width wise. I have flat fleet so it is a challenge to find shoes that fit across the board. The quality of Goral is second to none and I will continue to buy Goral even if I have to use my shoe expanders to make them a bit more roomy.
Great company!
They are a great company with fantastic shoes, fair prices and outstanding customer service. They are very easy to work with and they have happily answered any questions I have sent them. My only small complaint is I wish they would have pictures of the shoes with all the sole options, this would greatly help when trying to pick what would look good together. I have asked them about this and they have told me they are or will be working on this.
I had questions which they answered
I had questions which they answered. I asked about an update on my delivery and they responded. Shoes are great.
Goral is awesome the shoes arrived…
Goral is awesome the shoes arrived perfectly and look great. Further, I appreciate Gorals pretty steady updates about where my particular shoes were in the process.
10 out of 10
Without doubt the comfiest and best quality trainers I’ve ever had on my feet. Such great quality and fit perfect. Great customer service and even showed me around the factory. The leather is another level, looks and smells absolute top top quality! Love em!
Well made, tough boots
I waited for my Goral Sharman boots in Brown Chromexel in size 11 uk wide fit, for 2 months and they were worth the wait. They are high quality in all areas, leather, build, sole, comfort etc. I found the fit snug and a little short but not tight. The leather is flexible so will get more comfy with wear. I would have gone up a half size if they had been available. Once complete, the delivery was very quick.
The leather quality is exceptional and…
The leather quality is exceptional and the comfort level is excellent right off the bat. It was worth the wait.
I had no issues with the service level of the waiting time as I was in no hurry and also understood this was a build to order process.
Comparatively, these shoes are more voluminous in their uppers than my other leather sneakers and the break-in comfort is much better, given a more cushioned insole.
Happy as a lark...
Excellent quality and quickly built/delivered
Excellent quality, with frequent update and delivered within the promised timeline. Very happy with the sneakers
Great shoes
Great shoes, customer service always answered my questions quickly while waiting for them to be built. Gave good advice on sizing too.
Great customer servicegood cs when I needed to…
Great customer service when I needed to exchange for a bigger size.
Excellent shoes.
The Goral Mellor shoes are extremely well made. I especially like the raised counter (quarter) which ensures that the shoes hug your feet. These are a delightful shoe to wear.

Reply from GORAL

Reply from GORAL
Love the shoes
Love the shoes, the quality is amazing, the fit perfect (I chose the non wide version, which is wide enough imho).
Great service too.

Reply from GORAL
Shocking
Honestly, I am shocked by the quality & craftsmanship put into these sneakers. I got the SMUGS 2.0 Natural Horween.
Do not let the online photos fool you. They look so much better in person.
The heritage of GORAL makes these more personal, knowing that you aren't just buying a pair of shoes or boots. You are buying the story of the craftsmen who make the footwear every day.

Reply from GORAL

Reply from GORAL
Excellent experience from start to…
Excellent experience from start to finish. All shoes should be manufactured this way. They make incredibly high quality products at very reasonable prices and the whole thing feels very personal and cared about

Reply from GORAL
The craftsmanship on every little…
The craftsmanship on every little detail, makes this shoe perfect. No break in period needed, fits like a glove and it is soooooo comfortable even after hours of walking.

Reply from GORAL
Very nicely made sneakers
Very nicely made sneakers. High quality robust canvas, good colour. Comfy and good looking.

Reply from GORAL
Pretty good comunication with a real…
Pretty good comunication with a real person on the other end throughout the order process.

Reply from GORAL
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







