My wife and I visited Gordon Ramsay's Heddon Street Kitchen branch today for lunch using a Travelzoo voucher for a three course set meal with Prosecco and were delighted with the service we received... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
So i was looking for a great burger place in Chicago & I found Gordon Ramsay Burger @ 2 East Ontario in Chicago… 🤮🤮🤮This was the worst restaurant/burger place I ever ate in, in my whole entire life... See more
Bread Street Kitchen in E-burgh. -------------------------------- Staff were OK (with a few quirks that I could stand). The kitchen has recurring issues reported here for various locations:... See more
Plane Food - Heathrow Terminal 5 Continuing drop off in customer service. Unwelcoming staff, over 15 mins to take order. Good good on this occasion but things have been overlooked on prior trip. G... See more
Company details
Information provided by various external sources
Explore Michelin star chef Gordon Ramsay's diverse collection of London and international restaurants. Experience excellence in fine food. Book today.
Contact info
Grosvenor Square 10-13, W1K 6JP, United Kingdom
- gordonramsayrestaurants.com
Excellent service by Rio Fernandes at…
Excellent service by Rio Fernandes at Gordon Ramsay plane food.
Spectacular Service at Gordon Ramsay Plane Food…
Getting in touch to provide some feedback on just how good service is at gordon Ramsay plane food restaurant in LHR T5.
Lidiana was our server at half five in the morning and she sparkled even at that early hour. She was attentive, cheerful, interested to know where we were off to. She gave us the perfect start to our holiday.
Amazing experience
Amazing experience! Great food and great service!
Nothing
Nothing ! Absolutely nothing would force me to visit one of his eating places again!!! Slop on a plate AGAIN!!
Oil soaked dripping food
Oil soaked dripping food, flavor = oil taste.
Better watch the show than eat the food served here, can’t see why the restaurant is copying horrible food.
Fake fake fake!
Went there at the bar in Las Vegas,(Caersars Palace) Horrible staff, we got fake Coke from the tap, but the server probably used the real coke(snif)
Not friendly at all and had to pay much for fake Coca Cola $5,19
Even at Mc Donald’s the tap Coke tast better!!
We spent £200 today and the food was…
We spent £200 today and the food was like children’s portion with poor taste and texture
It is a ripoff
Avoid this place in Atalanta’s area of Dubai
First of all he's a dick head and he…
First of all he's a dick head and he doesn't wear hair not so he's a worse is he nastiest person on TV cuz he does not wear a hairnet he thinks he's God I think he sucks
Don’t go. Take heed.
Went to Heddon Street Kitchen. What a grimy, filthy, unclean place this really is! The table was wiped down in front of us with a dirty rag and only 2/3rds of the table wiped with the cleaning agent still on the table when the cutlery and side plate arrived in a ‘plonk down’ fashion. The menus were worn, tired, and grubby. Not a good start. I only wanted a simple light refreshing dish and ordered the tuna tartare. My wife ordered fish and chips. Mine arrived and it looked unappetising and tasted disgusting. Great big lumps of tuna put together on a mushy mash of strange tasting avocado. Tasted old and stale. And the whole dish was layered with a broken pile of what tasted like dried pasta! No condiments on the table, and no lemon to squeeze over it. Lemon did arrive after asking- a half a lemon plonked on a plate - how very appetising!! . All in all a sorry looking plate of food. My wife’s fish and chips were presented on a plate as if they were thrown on. The fish was fine but the batter was a layered matt of batter. The mushy peas were not minted or in any way special. Our local chip shop beats this hands down. Gordon. You are a total rip off. Your food is way below par. Given that you shout, holler, swear like an uneducated lout and bully the restaurant owners and staff on tele about how bad their restaurants are. Well you ought to do something about yours. And I suggest close them and learn to turn out decent food before you reopen them. So take your head out of your backside and stop ripping us - the public - off. And as for the 15% service charge. What a friggin joke. You really couldn’t run a bath let alone a restaurant. Thank you for wasting both my time and money at your rip off restaurant. Never again!!!!
Good food, good service, good atmosphere
The atmosphere, the staff giving us a warm welcome, the level of service, the lovely food, everything made it all very special for my daughter's 18th birthday celebrations
My wife
My wife, son, his fiancé and I, went to the Dallas STK restaurant. We arrived on time (7:45pm) and were seated within 15 minutes. Drinks (water, tea and wine) came 35 minutes later. Ordered the Tomahawk steak for 3 of us while my wife ordered fish and chips. We ordered 2 sides as well. The dinner came 40 minutes after ordering. We're good at this point. It would take 45 minutes to get a refill. The food prices are beyond inflated for the quality! $160 for the Tomahawk and $12 for the dollop of Truffle Butter on it (which we didn't ask for). Fish and Chips were $63! That dish included 2 fish sticks that were 5 inches long and 1 inch wide along with about 15 fries. AND THE SMELL! Whoa!! Pee YU! It was bad to say the least. We ordered 2 deserts with ice cream. The 2 scoops of ice cream (smaller than a cue ball) were 10 dollars each while the actual deserts were $20 each. $60 dollars total for Blue Bell Ice Cream with apple pie and a chocolate cake that was nothing to write home about. My wife and I, as well as our sons and daughter, have traveled the world and have eaten at really good restaurants. This is a good place to eat if the bill is at $225 (w/o tip). The bill, including tip, was $525.00 plus. We left a $100 tip because it was a full restaurant and our server was working hard. One last thing. The website is deceiving. This is a bar with a DJ and is VERY LOUD. You can barely hear the people at your table. I've been to all but one or two of Gordon's restaurants and have liked them all (basically, the restaurants in Las Vegas). We won't be back or recommend this one to anyone.
Working For Gordon Ramsey?
My son worked for GRR for a short period as a Senior Chef De Partie. Owing to very poor conditions (mainly stemming from wrong payments, poor communication and the HR department getting things wrong time and time again) he, and 5 colleagues all resigned at the same time. They were all totally dispirited and disillusioned with working for Gordon Ramsey. It didn't stop there tho. He got another job and things seem to be going well - but because Ramsey's HR department are totally inefficient, he's been put onto emergency tax code as they have not forwarded his P45 / P60 documents. So, he's now struggling to sort out his pay from his new company - all because of Ramsey's company. How many of the other leavers are having the same troubles? A worldwide name, TV personality, restaurants all over, and this is the level of treatment his staff gets? Disgraceful. I know he's considered a bully and an aggressive little man on TV but you would like to think that his company might be run along professional standards. He seems to make a big deal about other people not being professional? Anyone else had similar experiences?
Great service!
Had just checked in for our flight at Heathrow and needed to find a place to have breakfast before boarding. We popped into the Gordon Ramsey restaurant and had a great meal. The experience was topped off by our sever, Lidiana who was so attentive an gracious. Thanks again for making our meal so enjoyable. Highly reccommend!
Terrible Restaurant / Poor Service
I went to the Gordon Ramsey restaurant at Heathrow Airport.
I am a Type 1 Diabetic and needed a quick juice and carbohydrate.
I told the waiter and he took 20 minutes to bring juice. The French fries showed up 45 minutes later.
My blood sugar dropped to a 42 and they were not helpful.
They then gave me a bill for 19,50 British Pounds which was $24.25 USA dollars.
The orange juice was less than 12oz
The French fries were served in a paper cup.
This restaurant is a farce and they should be shamed. Gordon Ramsey has a scam going on.
Gordon Ramsay Restaurant Battersea Power Station
Gordon Ramsay, Battersea Power Station: thanks to our waitress for being so attentive and helpful. Delicious meal, lush cocktails. We were the two who asked for our food to be delayed so we could grab icecreams from Venchi before it closed. First time eating dessert before dinner. 😀
we went to the savoy grill what a…
we went to the savoy grill what a horrible place filthy and the food was not cooked and the service people were rude we will never go to any of his restaurants again
So many empty tables
So many empty tables, yet we had to wait until 6. We gave our phone and they never texted us. It is 2 hours later and still nothing.
Terrible waiter
This rate isn’t because of the food, but rather one of the staff. He forgot to bring us our drink, he didn’t give us cutlery even after the food was served, he didn’t get us napkins. He didn’t check back to see if the food was ok, which it wasn’t. He’d said he’d make sure the wings only had a little sauce, they were covered and in a flavour I didn’t order. We felt due to this service we didn’t feel inclined to pay the service tip, but said we’d pay the rest. He didn’t ask why we wouldn’t pay it, just acted very off with us. Then we realised we been charged for something we didn’t order. Another staff member heard us talking to each other about it and said she’d check with her manager. The manager was lovely. He listened to our experience and offered us free desserts, which we accepted. Then this is when it gets bad… while the manager was sorting our deserts, the waiter who originally served us came over to us and started a conversation aggressively with us. His opening sentence was “Why did you go above me if you had a problem” this very quickly escalated to him being sarcastic, then to venting his anger shouting and telling my friend she could never come back to the restaurant. When the manager came over with our desserts he was quite shocked to hear about his staffs actions. Especially as he’d already tried to rectify his initial wrong doings. He said he would talk to him about his actions. I still left feeling humiliated and disappointed.
Myself and my Husband recently went to…
Myself and my Husband recently went to the 02 branch for a show, the band Duran Duran where playing. We had to have a quick bite to eat so we decided to stop off at Street burger by GR. To our suprise the food came out exceptionally quick and our waiter was ontop of his game, always checking up on us to see if we needed anything, clearing our table even if there was a small piece of paper just sitting there, empty glasses and unwanted sauces where removed immidiately which such a breath of fresh air becasue it gave us so much Room to enjoy a conversation without having to worry about gettingfood on our cloths. Outr Waiter was a South African guy very charming, and seemed alot older than the other staff so he knew exactly what he was doing, very experainced and professional, so polite. We will also be stopping of near Charing Cross Soon for the Kings Corination so we will definitly look up a GR street burger nearby. Thanks Luke our time there was amasing.
Bread street kitchen battersea
Went with a friend to have dinner tonight in the restaurant. Have a fish dish with poor presentation and very salty. I was asking for tap water but instead I got to serve still water only with extra pay. 15% service charge should be optional and the waiter didn’t even ask whether I want to pay for that or not. Cocktails drink is around 15 each which is so expensive. End up two persons spending over 160 pounds with such poor service and poor dish, I won’t be coming back.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








