Do not be fooled by their high ratings on comparison sites. Buying an Aegis Go Ready Elite policy was a massive mistake. I bought a $6,000 policy and only submitted a claim for a ~$1,000 loss after... See more
Company replied
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They are refusing to pay for travel delay using every excuse in the book. My United Airlines confirmation number is not valid. (Copied from my UA online account.) They cannot understand the concept... See more
Company replied
Update: I continued to contact them regarding my claim and the ridiculous reason they were not covering it. I let them know I saw their reasoning as bad faith and low and behold they paid my claim.... See more
Company replied
Don't buy GoReady travel insurance!! In February 2023 I sent tons of documentation of my expenses related to a delay and flight cancellation and each time they asked for more information, I promptly s... See more
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Company details
Written by the company
Aegis Travel Insurance, the travel and events division of Aegis General Insurance Agency, provides flexible protection for today’s leisure and business travelers. The company draws on more than 30 years of industry experience to deliver tailored travel and event plans – from trip and event cancellation to comprehensive emergency coverage – that help travelers maximize value without paying for coverage they don't need. Its exclusive Stress Less Benefits help eliminate out-of-pocket expenses and claim processing through 24/7 global assistance services that can coordinate care, manage disruptions, and pay providers directly during covered events. By combining customizable coverage with hands-on support before, during, and after a trip, Aegis Travel Insurance empowers customers to go insured and go ready. Explore GoReadyInsurance.com.
Contact info
4507 N Front St, Suite 200, 17110, Harrisburg, United States
- 1-800-774-3959
- service@goreadyinsurance.com
- goreadyinsurance.com
1.6
Bad
25 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Don't buy GoReady travel insurance!
Don't buy GoReady travel insurance!! In February 2023 I sent tons of documentation of my expenses related to a delay and flight cancellation and each time they asked for more information, I promptly sent it and asked for acknowledgement of receipt from them. Never acknowledged. Don't bother to call, they will never respond. Finally, May 16 I received a check which was fairly adequate, but was not related to everything I sent them. I am baffled that they would ask for so many receipts, then base their reimbursement on just one. If I'd known that, it would have saved me a lot of time
May 16, 2023
Unprompted review
Reply from Aegis Travel Insurance
Apologies for the late response, but our company had no affiliation with Trustpilot & never received notification of this review. We researched your case & do see that a newer adjuster handled your claim, did not process things as efficiently as they should've, but actually overpaid your claim. Unfortunately, that individual is no longer with the company to provide additional coaching. We apologize for the negative experience but are glad you were made whole financially. If you still have any questions or doubts, we'd appreciate you contacting us at support@goreadyinsurance.com. Thanks.
They are refusing to pay for travel and giving me the usual corporate run-around.
They are refusing to pay for travel delay using every excuse in the book. My United Airlines confirmation number is not valid. (Copied from my UA online account.) They cannot understand the concept that a flight delay on the first leg of a trip would clause you to miss your connection. This complicated concept has been explained many times without success.
January 11, 2023
Unprompted review
Reply from Aegis Travel Insurance
Apologies for the late response, but our company had no affiliation with Trustpilot & never received notification of this review. We're unable to pinpoint who this client is based simply on the name "Ann," but we ask that you contact support@goreadyinsurance.com so we can investigate your case further. Thank you!
Travel delay is not paid unless you have expenses
When it comes to travel delay - $150/day/person - you can only claim expenses not inconvenience. Our flight was delayed by 23 hours, we stayed at home, inquired about re-compensation for inconvenience and missing an important event at our destination. We cannot make a claim. Be aware of this interpretation of the policy you are buying.
January 1, 2023
Unprompted review
Reply from Aegis Travel Insurance
Thank you for sharing your experience and highlighting this aspect of coverage, Paul. As outlined in our policies, trip delay benefits are designed to reimburse out-of-pocket expenses incurred as a direct result of a covered delay, such as meals, accommodations, or transportation.
In situations where a delay results in missing a prepaid or insured event, there may be coverage available under other applicable benefits, depending on the policy terms and circumstances. Unfortunately, we were not able to look up your policy with the information provided.
Our team is always available to walk through coverage and help identify any benefits that may apply, so travelers feel supported every step of the way.
Scam
Scam. Be ready to file BBB claims/get help from a lawyer to actually get any money from this company. I had a trip to Canada that I got Covid on. I started working with the company immediately to make sure I have enough documentation to have a seamless experience. They did not provide me with any guidance on what they want while I was still testing positive, and then came in and said that the documentation that I did have was insufficient when I was already testing negative and it was impossible to get another positive test (note: I was using official government of Canada guidelines for covid testing). I am now about to write a second BBB complaint and get help from a lawyer in order to get progress on my claim.
August 9, 2022
Unprompted review
Reply from Aegis Travel Insurance
Apologies for the late response, but our company had no affiliation with Trustpilot & never received notification of this review. The insured took an at-home COVID test which is not permissible with our underwriters or any U.S. travel insurance company that we know of. Unfortunately, because of this the insured's claim was not approved.
Useless if traveling to a foreign country
I purchased GoReady Insurance as South Korea required that I have travel insurance which covered covid related expenses before allowing me to enter the country. We did in fact contract covid while we were over there. Because we were staying with family and the government covered the cost of all testing and quarantine requirements my only claim was the additional cost that I incurred when I had to rebook my flight. This was four months ago and GoReady has yet to settle my claim. They expect the information provided in a foreign country to match the types of forms and information that a USA health department would provide. They apparently have little experience dealing with situations in countries other than the USA. I would not purchase their insurance again.
July 21, 2022
Unprompted review
Reply from Aegis Travel Insurance
Thank you for sharing your experience, Janet. We understand that navigating a claim can be frustrating, and we sincerely apologize for the length of time it took to complete your reimbursement. We were experiencing a higher-than-normal volume of claims during that period, and we’re sorry for any inconvenience this may have caused.
After reviewing your file, we can confirm that your claim was fully processed and paid. Handling global claims is a core part of what we do. Sometimes additional documentation is required, which is standard with insurance claims to ensure accuracy and fairness.
We’re glad this matter was ultimately resolved and that you received your reimbursement. We wish you safe travels on all future trips!
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