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Gorilla AccountingReviews 

2,159
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 234 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the exceptional staff and seamless service. Customers consistently praise the staff for their helpfulness, professionalism, and prompt responses to all inquiries, making complex financial matters clear and manageable. Many people appreciate the personalized guidance and support, especially new business owners and contractors, finding the overall user experience to be stress-free and efficient. However, some customers also noted issues with transparency regarding charges and a lack of clear communication about the work being performed on their behalf. A few other people also felt that the service was not as tailored as promised, and that regular check-ins did not occur, leading to a less hands-on experience than expected.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

People report positive experiences with service, often describing it as professional, supportive, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, knowledge, and... See more

Response time

Customers had positive experiences with response times, consistently reporting prompt and quick replies to... See more

User experience

Clients share positive opinions on user experience, highlighting a smooth, professional, and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I moved from contracting inside to outside IR35 towards the end of last summer, and the unknowns were very daunting. I’d originally chosen an accountancy firm I could never get hold of, so I had to sw... See more

Company replied

Rated 5 out of 5 stars

I’ve had a few accountants and they’ve always been quick to take money and slow to service your needs . I transferred to gorilla 6 months ago and, along with FreeAgent, have had trouble free su... See more

Company replied

Rated 5 out of 5 stars

Gorilla are first class! For me as a new business owner, they are exactly what I need. Connor has been exceptional providing guidance every step of the way, helping me navigate through, and being ava... See more

Company replied

Rated 5 out of 5 stars

Lee is reliable and helpful and I feel secure with Gorilla in that I feel like they keep me on top of what needs doing for my accounts. The only thing that could improve the experience of gorill... See more

Company replied


Company details

  1. Accounting Firm
  2. Accountant
  3. Tax Advisor
  4. Tax Consultant
  5. Tax Preparation
  6. Tax Preparation Service

About Gorilla Accounting

Written by the company

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We’re specialist accountants for the self-employed and small businesses and are proud to be the UK’s most trusted accountancy firm.

Our pricing is transparent and our fixed-fee accountancy packages are great value and all-inclusive. You’ll work with your own dedicated accountant who will expertly manage your business and personal accounting needs, ensuring all your tax obligations are met as well as providing unlimited personalised support and advice.

As technology-focused accountants, we’re proud FreeAgent Platinum Partners and provide award-winning FreeAgent accounting software to our clients, inclusive in our accountancy packages, saving you up to £330 per year. Our software is fully compliant with Making Tax Digital (MTD) requirements, and we support clients with MTD registration, digital record-keeping, quarterly submissions and final declarations, helping sole traders and landlords stay compliant with HMRC while simplifying their accounting and tax obligations.

Our Client Service Guarantee means you’ll always receive a quick response to your queries. If you contact us before 3pm on any working day, we guarantee to respond the same day or we’ll issue you with a £50 payment.

If you’re unhappy with the service from your current accountant, our streamlined switching and onboarding process makes things easy. We’ll take care of everything so you’re set up and enjoying our service in no time.

Click below to get an instant quote today.

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Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(2,159)

208 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Knowledgeable, supportive and friendly

I was with another online accountancy for 10 years and they don't compare to the brilliant information, advice and support that I’m getting from gorilla accounting. I’ve been allocated a fantastic accountant (no call centre or 1st line admin team like Crunch) who has been proactive with communication and advice that has helped me make timely decisions and ultimately has saved me money. I wouldn’t hesitate to recommend them (I already have and received a reward for introduction!)

January 26, 2026
Unprompted review
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Reply from Gorilla Accounting

Wow! Thank you for such a thoughtful review. We're sorry to hear that you've had a negative experience elsewhere but so pleased that our team has been able to provide a proactive and helpful service. Thank you for your recommendation!

Rated 5 out of 5 stars

Excellent

Excellent. The communication is fantastic. No complaints at all.

January 9, 2026
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review! It's wonderful to know that our team has provided fantastic communication.

Rated 5 out of 5 stars

Should have switched years ago!

I was very reluctant to move from my bookkeeper and was wary of how much cheaper this service was, especially when it includes the VAT and Annual Accounts. 6 months in it has been a breeze and I've found them to be very supportive. Happy to recommend.

January 23, 2026
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Reply from Gorilla Accounting

Thank you for your recommendation! We're so pleased that your experience with us has felt stress-free.

Rated 5 out of 5 stars

Consistently professional, responsive and reliable

I’ve been with Gorilla for several years now and honestly couldn’t recommend them more.

I work primarily with Courtney and Ashley, who have consistently been professional, incredibly helpful, and very responsive to any questions or queries. My tax situation is not the most straightforward - as a company director, self-employed, with additional sources of income - and they have always handled everything with clarity, precision and genuine care.

What I particularly value is how clearly they explain things: they take the time to walk me through what’s at stake, how calculations are made and even show the workings so I fully understand the process. Any more complex queries are escalated within the team extremely quickly.

Tax season can be stressful, but this year in particular I was hugely relieved to know my return was being expertly handled. Many, many thanks to the team for their support! They’ve done an excellent job and continue to do so.

January 23, 2026
Unprompted review
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Reply from Gorilla Accounting

Thank you for this wonderful review! It's wonderful to know that you've consistently received a professional, incredibly helpful, and very responsive service. Thank you for your recommendation!

Rated 5 out of 5 stars

Great value for money

Great value for money, they don't increase their prices in Jan like others do. Efficient and fast. I was very happy with the service I received for my self-assessment.

January 19, 2026
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review! It's great to know that you found our self-assessment services to be efficient and fast.

Rated 5 out of 5 stars

Quick and Helpfull

January 20, 2026
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review! We're so pleased that you've found our service to be quick and helpful.

Rated 5 out of 5 stars

First time using Gorilla Accounting.

First time using Gorilla Accounting & I'm very happy. Efficient, responsive & professional service. Happy to use them again for my tax returns.

January 14, 2026
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Reply from Gorilla Accounting

Thank you for a 5-star review! We're so pleased that you found our team to be efficient, responsive and professional!

Rated 5 out of 5 stars

Excellent service

I have been using Gorilla for the past two years and it has been an excellent experience throughout.
I have been working with Daniel Cottier-Brown who is always a pleasure to speak to and so helpful with any query.
Daniel responds quickly and is always happy to jump on a call to help explain things which I really appreciate. I feel like I am in very good hands and it is reassuring to know my finances are all in order.
I have recommended Gorilla to others and know they are experiencing a similar service.

January 15, 2026
Unprompted review
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Reply from Gorilla Accounting

Wow, thank you for this wonderful review! It's lovely to know that you feel supported by Daniel and that he provides such a knowledgeable and proactive service. We really appreciate your recommendation.

Rated 5 out of 5 stars

Great services

Great services - came from a horrible smaller accounting firm. These guys are miles better!

January 9, 2026
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review of our services. It's great to know that you're happy with the service you're receiving after having an unfortunate experience elsewhere.

Rated 5 out of 5 stars

Professional and easy to use accounting service.

Really pleased with the level of support, advice and assistance I have received for accounting service from Gorilla.

January 14, 2026
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Reply from Gorilla Accounting

Thank you so much for taking the time to leave a review! We're so pleased that you're happy with the level of support you've received from our team.

Rated 5 out of 5 stars

It went smoothly

It went smoothly. Thank you Connor!

January 13, 2026
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review! We're so pleased that your experience was smooth.

Rated 5 out of 5 stars

Responsive and knowledgable

Connor has been really great so far in handling the accounting needs of my SME. He has been responsive, thoughtful in his consideration, and knowledgable. I'm very happy with the service provided thus far

January 9, 2026
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Reply from Gorilla Accounting

Wow! Thank you so much for your kind words! It's great to know that Jamie has provided such a proactive, considerate and expert service. We'll be sure to pass your kind words onto him.

Rated 5 out of 5 stars

Extremely professional outfit

Extremely professional outfit - Jamie is super-proactive in all day to day matters for my business.

January 9, 2026
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review! It's great to know that Jamie has provided proactive support to your and your business. We'll be sure to pass your kind words onto him.

Rated 5 out of 5 stars

Best accounting company

I have been dealing with Gorilla Accounting for over a year and I am really happy with the service they provide, especially Anne-Marie Haslem who is always very helpful and professional.
It's a real pleasure dealing with Anne-Marie and can't praise her enough. Thank you!!

January 8, 2026
Unprompted review
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Reply from Gorilla Accounting

Thank you for this wonderful review! We're so happy to hear that Anne-Marie has been a pleasure to deal with. We will be sure to pass your kind words onto her.

Rated 5 out of 5 stars

Excellent service

I’ve been using Gorilla Accounting to run my limited company for half a year now, and they’ve been absolutely excellent. From the initial setup to ongoing support, they’ve made everything straightforward and stress-free.
My accountant is incredibly responsive, always replying to emails within hours and happy to jump on a call when I need more detailed explanations. They’re proactive with reminders for VAT returns, corporation tax, and self-assessment deadlines, which means I never have to worry about missing important dates. The online software they use is really intuitive for uploading receipts, approving transactions, and keeping on top of everything. They provide clear tax planning advice to help me maximise my take-home pay while staying compliant. Gorilla are professional, efficient, and genuinely care about helping me succeed.
Their fixed monthly fee offers excellent value with no hidden surprises, and I can confidently say they’ve made running my limited company smooth and simple. Highly recommend to any contractor looking for reliable accounting support!

January 8, 2026
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Reply from Gorilla Accounting

Wow! Thank you so much for taking the time to write this outstanding review. We are beyond pleased that you've received a smooth and stress-free experience with our team. Its great to know that your dedicated accountant is supporting you proactively and professionally. Thank you for your recommendation.

Rated 5 out of 5 stars

Bethany has been absolutely brilliant…

Bethany has been absolutely brilliant throughout my experience with Gorilla Accounting. Her professionalism, knowledge, and efficiency have made the whole process seamless and stress-free. I couldn’t be more pleased with the support I’ve received and would wholeheartedly recommend Gorilla Accounting to anyone looking for reliable and top-quality service.

January 5, 2026
Unprompted review
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Reply from Gorilla Accounting

Thank you for such kind words! We're beyond happy that Bethany has provided such professional, knowledgeable and efficient support. We will be sure to pass your kind words onto her.

Rated 5 out of 5 stars

Simple and Straightforward Tax Return

Great service - just supply a spreadsheet with my details and and its all done

November 20, 2025
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review! We're so pleased that you are happy with the Tax Return service our team provided.

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