Gorilla Conferencing Reviews 33

Easy signup
Good call quality (I used it with up to 7 callers)
Fair charges

No matter what I ask or what problem I take him, he's there with a smile in his voice and a prompt solution.
Thanks!

I am a sole proprietorship entrepreneur, and am really new to this whole idea of conference calling. I did some digging around and decided to go ahead and try out Gorilla Conferencing. It was very confusing, and I felt so lost trying to get my first conference call going with numerous parties in different locations. But the customer service help was so phenomenal and so helpful, that everything went off completely smoothly. I loved my experience doing my first call, and I can't wait to use Gorilla again.

Working with Gorilla Conferencing has been a fantastic experience. I would recommend it to anyone looking for a reliable and affordable conferencing service.

A great and cost effective service to use,,,,,

Easy to use. High quality. Professional Organization. Very Competitive Price.

We have been using Gorilla Conferencing for years now and we have nothing but good things to say about this company. The respond very quickly if we have any issues or we need to add new accounts. Their service is amazing!

Service is easy to sign up, easy to use, and no billing problems whatsoever. Calls are always clear and no drop-offs. Use this both for personal use as well as for a small church. Keeps us all connected at a very reasonable price. Will continue to use this service.

Been using them now for 5 years and they are always reliable and easy to use with no hassles.

Sound quality is generally good. Easy to use. As far as I know you can't easily change the participant codes. So that means over time you're not sure who has access to your line. And you constantly have to ask "who just joined?" to make sure Customer A doesn't happen to dial in to Customer B's call. Also, it forces everybody through the "say your name step" even though nobody bothers. Would be nice to be able to shut that off.
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UPDATE: the above issues can all be solved via the web portal or by calling customer support.

Gorillaconferencing works every time. Very reliable. The only reason I don't give them five stars is the very annoying technical anomaly that the system asks you to "state your name after the tone and then press the # sign" but *doesn't* announce your entry into the conference. Why ask for your name if the system is just going to send it down the memory hole?

Couldn't be any easier if we tried. Thanks for that.

Call quality and admin functionality for a conferencing system that an enterprise needs.

We were frustrated with the quality of free conference call products, so we tried the inexpensive Gorilla service. It's a great improvement; the one problem is that the voice prompts, even the 100th time you have dialed in, take longer than they need to. I'd much prefer a system that, for instance, recognizes my number from Caller ID and lets me skip entering a passcode or recording my name (or at least prompts me to do those things more concisely).

Very reliable service.

Gorilla is pretty easy to use. We have had clear communication with every call. If we have an issue they are quick to resolve.

My company recently decided to try a new conference service for our business conference calls. I found Gorilla and am very glad I did. The service is great, but the customer service is amazing. Steve spent a good amount of time going over the different options with me and helped me pick the one that would suit our needs best. He is very responsive when I have any questions, and helps me get operator assisted calls scheduled. I would absolutely recommend Gorilla Conferencing to anyone that is looking for a conference call service.

We have been using Gorilla Conferencing for all of our company's audio and web conferencing needs for over 4 years and the service is always excellent. They respond immediately to any requests and their technology never fails. I would heartily recommend Gorilla!

We used this service for a one time event (so far), split into 2 conference calls (to support multiple time zones). Cost was excellent for toll free dial in, our rep set us up very quickly and effeciently.

The calls were a listen-only broadcast of a one-on-one interview using an office speakerphone. From feedback I received, call quality was excellent. We peaked at 80-100 listeners on both 20 minute calls.

The only improvement I could see would be to have a web-based tool for monitoring the call. I understand that there is an Outlook based monitoring tool but I don't have Outlook easily available when away from my desk (cell phone, tablet, laptop).

In my initial review, I wrote: I use Gorilla Conferencing to conduct mediations where I want to put different parties in their own virtual rooms. It works very well for that purpose. (I would give it 5 stars if I could control my access to the rooms with a web app instead of my telephone keypad.)

Within minutes of posting that review, I got a call from Support offering to show me a toolbar I could install in Outlook which gives me a web interface to manage my conference calls! I took him up on his offer and within 10 minutes, was up and running using the new toolbar! In fact, we concluded our call with a walk through the web controls during a Gorillaconferencing call. Plus, I learned more about using desktop sharing during a conference call and ways to save money when I do so! Thanks so much for your outstanding support!