Only place that had stock, no outlet in Australia all stores were only offering an order when stock available most forecasting 6 to 8 weeks. Surprisingly pleased that item was ordered (price was in li... See more
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The person who stole my package from my doorstep, tore it open, and then disposed of it nearby clearly has no taste for quality, because I'm extremely happy with my purchase. A sturdy, well-design... See more
I purchased a pair Astro A50’s over 12 months ago and they failed, I contacted Astro direct and was advised there would be no warranty. Gorilla gaming stepped in and sorted it out very promptly and se... See more
After reading some very dubious reviews on this site I was cautious about buying anything from Gorilla Gaming. But to my surprise the items I ordered (totalling over $800) where promptly shipped and a... See more
Company details
Written by the company
Gorilla Gaming is Australia's online video game and gaming accessory store! We stock a huge range of PS4, PC, XBOX and Nintendo games, accessories, headphones and peripherals.
Contact info
4.5
Excellent
218 reviews
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Poor customer services
The headset I purchased arrived fast but when the headset didn't work I had to send it back only to have very poor customer service and the company stuff me around in giving me a refund that I still haven't received weeks later and apparently there business in 2024 operates with out phone service as I was informed by them and only uses email to communicate with there customers. This takes 24 plus to get a response for ever msg sent back and forth. So the items brought might of arrived fast but there ability to deal with any issues with a purchase is nothing but sad.. edited I eventually got a refund on 2.4.24 for for my purchase on the 7.3.24 I still feel this could of been handled far better
March 7, 2024
Reply from Gorilla Gaming
Hi Chris,
Thank you for taking the time to review Gorilla Gaming and I’m so sorry for the disappointing experience you’ve had. We do our best to process returns as quickly as possible, and I’m sorry to hear that your return took longer than expected. I've reached out to you via email with a small token of our apology.
We hope to be of better service to you in the future, Chris.
Reply from Gorilla Gaming
Hi there,
Thank you for taking the time to review Gorilla Gaming and I’m sorry to hear there was a delay with your order. Unfortunately in early February we had a dispatch issue due to a change made by our shipping provider and your order was delayed by this issue. My apologies for this.
I can assure you that this issue is now resolved and there shouldn’t be any delays with future orders.
Don't think I'll bother again
Item was placed on hold without any notification, and only actually sent after submitting two complaints. Item then took far longer than it should have to arrive.
February 13, 2024
Reply from Gorilla Gaming
Hi there,
Thank you for taking the time to review Gorilla Gaming and I’m sorry to hear there was a delay with your order. Unfortunately in early February we had a dispatch issue due to a change made by our shipping provider and your order was delayed by this issue. My apologies for this.
I can assure you that this issue is now resolved and there shouldn’t be any delays with future orders.
The product is good and works well
The product is good and works well. Delivery was quick. They do what they say they will.
February 3, 2024
Reply from Gorilla Gaming
I'm glad to hear that your product is working well and that your delivery was quick! Thank you so much for taking the time to share your review.
Quick, reliable and good value
Quick, reliable and good value, will be purchasing more products from Gorilla Gaming
January 16, 2024
Great selection and refunded shipping costs due to delay
Variety of peripherals other sites do not have.
Unfortunately there was a big delay in postage but after communicating with GG team I was refunded the shipping costs.
Little things show they care for their customers.
January 7, 2024
Great Service
Great Service. Parcel arrived promptly and I was updated constantly with the tracking.
December 4, 2023
Everything was as expected
December 5, 2023
As described
As described, well made and the keys make a nice click sound, arrived quickly too.
December 4, 2023
Misleading website information - would not have ordered if I knew it was NZ based.
1. I only ordered through your website as it had a .com.au website address, leading me to believe it was an Australian website, therefore, located in Australia. 2. It has "Australia's gaming super store" on it's page - again, leading me to believe it is located in Australia, therefore, postage would be swift. 3. Postage was NOT swift. 4. Scamware constantly pops up and my Internet security keeps warning me that your site is NOT safe. 5. Your order page promises $5.90 flat rate shipping, yet I was charged $11.44. 6. Our order was NOT dispatched quickly, and the reason I chose to order through you and not another "Australian" website was because you promised all of the above - flat rate shipping, fast dispatching, and FROM Australia. 7. The order was placed on the 26th, it is now 5 days later and it has NOT left your establishment. I know that there has been a weekend and a public holiday in there, but there has also been 3 business days, and we're still here waiting for the game to even be posted. PATHETIC!! Will never order with you again. Can now understand why you have so many bad ratings.... which I chose to ignore because of your websites promises. Lesson learnt.
December 31, 2023
Unprompted review
The product doesn't work properly
The product doesn't work properly, the fan randomly comes on even when I try and turn it off. The stand spazes out when I put 2 controllers on change. My brother got one that can charges both and and has fan on, mine stops charging as soon as fan is on and both controllers starts blinking on front display like its an overload.
December 25, 2023
So cheap and the mic works great
November 13, 2023
Wrong region/version
I wasn't aware this was a subsidiary of mighty ape. This means they sent me the NZ copy of the game - despite the advert using the Australian copy with Australian rating.
October 16, 2023
Lowest price by far
Lowest price by far, fast shipping, fast and responsive webpage and easy checkout.
October 19, 2023
Amazing store
Pleasure to do business with. Great products good communication and fast delivery. What more can you expect
October 19, 2023
Ultra friendly customer service.
October 8, 2023
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