Gorillas Reviews 

Complete con! After you check out it tells you certain items aren't available and checks out anyway without a chance to add or amend items. Invalidates promo codes and customer service are useless and won't help. Avoid

Very poor customer service and poor food quality. They used to be much better

Getir bought this company you know how because they steal my money !!! They need to pay me £213 and still I didn’t get paid it’s been 30 days rubbish company I am turkish I should protect this company but honestly if they steal my money I am not going’s to protect Turkish company!!! Gopuff American company use that company don’t use Turkish company because they are stealing ur money and staff money !!!!

Always use Gorillas. Good drivers and always quick. Thanks!

Ever since big corporate money from Getir took over the level of service declined dramatically. Gorillas used to hire young, enthusiastic students, now they employ people who could not care less about customers. the customer service channel is a disaster.

Ever since Getir took over this company, the reliability of delivery and quality of customer support has deteriorated significantly! Sad story, as the original ‘Gorillas’ company was consistently great!!

Update:16/5/23 Gorrilas sent me a credit for missing items but not out of date items, they removed the credit and took my money when I left a poor review.

Another incomplete order delivery, as usual it's the most expensive items, a cynical person might think this is a profit generation algorithm as some people won't complain. Complaining, another saga, the 'bot' gets stuck and asks what language you want and how can it help, 20 times, then it freezes. If you email the company you get an automated response saying they'll reply in 24 hours. Many of the products supplied are out of date or within 24 hours of expiry date. This lack of accurate order fulfilment system, basic food storage hygiene issues and non-functional customer service means I have to rate Gorrilas with one astrix, not even a star. Frustrating, inconvenient, time wasting rubbish of a business model.

Immediate refund when I ordered to wrong address - thank you.

If I could give 0 star I would, this used to be very quick and decent. Now it takes an average of 1-2H for delivery IF there are “riders available”. Also prices are just extortionate. Avoid and use another delivery service.

Silvia was useless, kept asking for screenshots and gave false information and didn't resolve the issue,if you ever get her on the help chat, brace yourself

I used a few times and everything has been fine and a fast delivery, bit pricier but you'd expect that.

But, how is it possible for me to order, for them to then deliver to my sister's address which I used around a year ago whilst every receipt on email and the app says it has been delivered to my address. The app even lost connection to the rider before they even left where they're based so I didn't know until it was too late and I received a phone call from my sister saying I've got a delivery at hers. To add insult to injury I even tipped the rider 😂

But then I go on chat to just tell them they must have some technical issue for them to just tell me to make sure I provide correct address in future, like I'm thick. I have screenshots of it all.

Apps getting deleted and I'll be using GoPuff and Getir in future and I'll be telling my relatives who order quite often too to do the same.

Really don't understand 1.8 stars, we use gorillas for a year each week and it's always on time. Customer service is also excellent

Besides the broken app, poor selection, slow delivery, and massive overpricing - they don't even let you make an order.

Here's a quote from the Gorillas website:
Should the bags still hold more than 10 kg (e.g. through many small and heavy items) we split the delivery on multiple riders.

Here's what the app says about my less than 4kg order:
Oh no, we can't proceed with your order at the moment. Your basket is a bit too heavy for our couriers.

Just one of the many ways Gorillas tries to lie to it's customers.

Dear All,

I’m writing on regarding my order that wasn’t delivered I’ve contact your in app help regarding getting refund or my goods. But they have not been helpful .

Money taken but no goods

Regards
Y

Brilliant. On time, every time. Fast and fabulous, and I’m talking to the people who have had a few and don’t want to go out, a Gods send. Thank you 👍

I always have issues with them,I place my order they took my money and they cancelled saying no one was home when everyone is there. Used to be very nice at the beginning but not anymore. I will delete the app.

Used to be good but my most recent order was cancelled with no explanation with payment still taken. Try to speak to customer service but they are so slow to respond and tell me I’m not in the delivery area (despite the website, app saying I am and having received previous orders).

Excellent service and does what it says on the tin.

I will never use or recommend Grilla
IT’s disgrace after waiting nearly 1 hour, got message order cancelled without explanation.
Horrible service
Avoid at all cost

Awful prices, AWFUL customer service, awful service in general. AVOID