Condescending, canned responses by customer service. I asked about a $3.77 post-delivery surcharge. They said, my international package was 8 lbs instead of 5.4 lbs as shown on the label. I said, if t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They just raised there shipping to $20 a month Pro fee because I did 30 shipments in a month, lol With that said there platform is very easy to use but if you locked in to there Eco System, its ha... See more
Company replied
They suckered me back in. They approved my claim last time (although it took forever and me having to contact their offices directly), so I gave the a try again. 8 months later....here... See more
Company replied
like the convenience. dislike some of the features, getting stuck & trouble shooting
Company details
Written by the company
Shippo is a multi-carrier shipping provider that easily integrates into your workflow so you can manage and fulfill orders in one place — giving online sellers and logistics leaders more ways to maximize margins and efficiency across the entire fulfillment journey.
Shippo
Written by the company
- Deliver by design — at every stage of ecommerce complexity.
- Shippo works with the tools you already use to power shipping capabilities once exclusively reserved for retail giants. Now they’re yours, in one convenient app.
Best rates on the most carriers
Get the lowest cost on all the major carriers
Access over 85 carriers worldwide and best rates at each of them, including regional carriers others cannot provide.
Contact info
703 Market St, Suite 200, 94103, San Francisco, United States
- support@goshippo.com
- goshippo.com
3.6
Average
526 reviews
Replied to 46% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Site and CC
Love using Shippo anytime I get stuck with a shipment or label their customer service has been quick and amazing very friendly. The ease of using the website makes my shipping needs a breeze.
August 1, 2024
It so easy to print a label and then…
It so easy to print a label and then have it scanned by UPS or USPS for delivery. No more standing in long lines waiting for UPS or USPS to go through the process of doing this work. And you save money by doing the work yourself.
December 17, 2024
Shippo is an excellent platform
Shippo is an excellent platform, user friendly, and I have been using it for over 3 years!
December 17, 2024
Always the best option for any business…
Always the best option for any business live Shippo!!
December 8, 2024
It is hard to communicate with your…
It is hard to communicate with your company about our account. I need a person to talk to vs email. Our email is unreliable at best and most of our possible issues requires a person to talk to. I am unable to type and dictation sucks
December 1, 2024
Shippo, easy to use and saves me money
Shippo has made it easy to create shipping labels and print them to my thermal label printer. They have also saved me money on the cost of shipping packages.
I've used there support when I had an issue and they were quick to solve the issue.
November 2, 2024
Ease of use
Ease of use, excellent prices, always keeping me updated on postal service changes. I'm always satisfied with Shippo!
December 16, 2024
easy website to visit and use
Such an easy website to visit and use. So thankful to find out best price option and days it will take - right from home.
December 16, 2024
Reply from Shippo
Hi Marcin,
Thank you for sharing your feedback with us. We’re sorry to hear that you feel Shippo has become too expensive.
We strive to deliver exceptional value through our Web App features and dedicated support. Our pricing enables us to continue supporting businesses like yours by providing the best possible shipping experience and building a product that meets your needs.
We appreciate your input, as it helps us improve and better serve you.
Best,
Shippo Support
It’s easy to use Shippo
It’s easy to use Shippo. Enter the information, print your label and drop off your package!
December 16, 2024
Shippo is Awesome...I can't believe you…
Shippo is Awesome...I can't believe you had to ask : )
December 17, 2024
Shippo has works Well For Me
Shippo has worked well for me. It has been convenient and offers fair prices. I send about 3 to 5 packages monthly, so this is helpful. Easy to sign in and select label i need for my packaging.
December 16, 2024
Easy to use and trouble free.
December 17, 2024
I have been using Shippo for several…
I have been using Shippo for several years and it is easy, affordable and convenient.
December 17, 2024
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