Condescending, canned responses by customer service. I asked about a $3.77 post-delivery surcharge. They said, my international package was 8 lbs instead of 5.4 lbs as shown on the label. I said, if t... See more
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Company details
Written by the company
Shippo is a multi-carrier shipping provider that easily integrates into your workflow so you can manage and fulfill orders in one place — giving online sellers and logistics leaders more ways to maximize margins and efficiency across the entire fulfillment journey.
Shippo
Written by the company

- Deliver by design — at every stage of ecommerce complexity.
- Shippo works with the tools you already use to power shipping capabilities once exclusively reserved for retail giants. Now they’re yours, in one convenient app.
Best rates on the most carriers
Get the lowest cost on all the major carriers
Contact info
703 Market St, Suite 200, 94103, San Francisco, United States
- support@goshippo.com
- goshippo.com
Replied to 46% of negative reviews
Typically replies within 1 week
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It’s been a pleasure using your…
It’s been a pleasure using your services. Very easy to navigate and quick labeling and decent pricing.
The additional charges are a rip-off
The additional charges are a rip-off. It is just a way to make the fee charged by Shippo appear to be less than those charged by other services. All could be resolved when I purchased the shipping instead of adding the charges after taking the package to UPS.
I don't know that I will be using Shippo in the future.

Reply from Shippo
Easy to use…
This site is easy to use and lets you choose how you want to ship your package and corresponding price.
Love these guys
Love these guys. Easy to use. Great to compare rates. True cost savings. They make it easy! Highly recommended.
Terrible customer service
Terrible customer service. I am a business owner who ships hundreds of orders utilizing shippo. A day after shipping an order valued at $975.00 my customer notified me the box was not dropped off. After contacting UPS I found out the tracking number was for an order shipped over a month ago. Thankfully the customer notified me of the error and allowed me to send a new label to ship to the correct customer. A shippo rep denied my refund for postage even though I submitted pictures of the correct label in my account, the scanned receipt from UPS, label affixed to the box, proof of delivery and video evidence of me dropping off the box. The package was valued at $975.00 this would have been a great loss to my small business. I will no longer do business with shippol

Reply from Shippo
Great app
I get all my shipping info in one spot without going to multiple sites I can use my account or the shipping account and ringing is seamless
Simple process and like that it stores…
Simple process and like that it stores the people I send to often.
Perfect partner
I buy and sell as a hobby and not really as a business. Shippo is clearly the best option for me. It helps that it is easy and affordable.
Always excellent
Always excellent . I use Shippo for my personal packages. I have a marketplace shipper as well. Shippo compares favorably.
Easy to use program with reasonable…
Easy to use program with reasonable rates. No hoops to jump through make it a great program for our small business.
Your site is easy to use and requires…
Your site is easy to use and requires little time. As for a suggestion I under box sizes and weight in the past a drop down selection would appear with the most used box sizes or weight to select from. Also under description of content a drop down box would also appear with most used descriptions.
We've been usinOutstanding Support and Seamless Shipping Solutions with Shippog Shippo to create…
We've been using Shippo to create shipping labels for Parcelly for over 8 yeras, and we couldn't be happier with the experience! What we absolutely love about the company is their incredible customer support. The team is knowledgeable, friendly, and always ready to help with any questions or concerns we have.
Having access to such a supportive and professional team makes a huge difference, especially when navigating the complexities of shipping or technical issues. They consistently go above and beyond to ensure everything runs smoothly, and we’re so grateful for their expertise.
Shippo handles orders with effeciency and good service.
Everything is well thought out on the website to make it easy to ship.
It's so easy to save money on shipping.
Easy to Use
By far, this is the easiest shipping program to set up and use. I enjoy the simplicity and ease of Shippo. The rates are also competitive.
System is easy to use
System is easy to use from creating the label to tracking the shipment. Couldn't be happier.
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