GoSite Reviews 81

Current customer- terrible service and very disappointed . I was really rooting for this business but it has been nothing but a complete nightmare. They have not delivered on one single promise or service they advertise. Mounds of mishandled commitments and poor follow through makes me regret my decision to work with this business. Going on 6 months and my account is still not fully set up and the listings (or lack thereof) is still missing a lot of my business information. Speaking with their support is pointless; they give more commitments but no follow through. Also, they speak to you with so little care, regard and concern; no empathy. You ask to speak to mgmt and are denied. Not the experience I was hoping to have or the service (or lack thereof) I expected to receive.

I was lied to by sales from the very start, there only reason for getting me to switch, was all based upon a lie. My secetery/fiance who backround was in Digital Marketing and writting content for websites, was apart of the whole proccess. There was not misunderstanding, they flat out lied , based the sale upon it, i got worse services than i did from local company i switcched from, for only slightly lower price.Stick with your current company if thinking about switching. You get what you pay for with them, and lies to go. Would never recomend or use again.

Everything moved well from the beginning up to the final set up of the platform. My tasks are now easy to follow and execute.

I love it. They are bringing us good quality customer who stay, unlike the other guys who charge you thousands of dollars and bring you only those customers others do not want. I love Payments, bookings and everything they have done for OurMaids, Inc. I know we can always do better, and they are working on it every day.
Antonio V. Moreno, founder/CEO, Our Maids, Inc.

II am well pleased with the cohesive, unified services of Gosite. It is helping me grow my business by tagging me along into digital marketing. I’m glad I found Gosite. Thank you.

This group of people is phenomenal. From their Sales Team (Louie T.) who was kind and patient all throughout the initial stages of account sign-up / set-up, to their Implementation Team (Kristen) who actively listened to our needs and assisted warmly in the beginning stages of what was needed. But MOST NOTEWORTHY of ALL, to their Web Team leader (Nicholas Weber) who was remarkable all throughout the process - for his very timely responses and precise and immediate action to the changes needed. The service we received from Nick is unrivaled. The GoSite teams are exceptional. I wish I could think of a better superlative word to describe them because they truly deserve to be honored.

SCAM ALERT.
This is a fraudulent company. do not give them your card information. notice you cant find public reviews of them. they are horrible. They stole my money and killed my site costing me thousands. They cannot build a real website. do not trust them at all.
Gco Commercial Cleaning CEO -Derrick Grim

I joined gosite after the people had called me for three years asking , wait, begging me to join their service.
I finally joined with a deal, I have been paying $99.00 per month and that is where it will stay throughout the length of my service with them.
This would be fantastic if they could deliver what they promise.
So far, I have had issues with the messenger system, and for the second time in about 3 months, I am not able to access my notifications. This is what this site is all about, letting me get back in contact with my potential customers. I am being blocked from seeing any of the information they sent me because the system is not working AGAIN.
When the "professionals" spelled my secretaries last name wrong in her email account that they set up for her, it took over a week of trying and several messages with the correct spelling, They spelled it even more wrong than they did in the beginning. Then |I got a message telling me they would not do it because it is her personal email account. This is an email that I am supposed to be paying $5.00 per month for from gosite. They do not even care to look at what they are talking about before giving wrong information.
My notifications were not working recently and I sent them a message telling them about it and that was supposed to be fixed along with the messaging system. Well now this morning, I click the notification bell and it does absolutely nothing.
I am done wasting my money with these unprofessional people and will be searching pout a replacement for them.
And this Clarisse person keeps telling me how good of a deal I am getting. Well let me tell you something Clarisse, No matter what I am paying, I am still not getting what you guys told me I would be getting. And that is good service. You personally have given me an attitude with your responses and snappy answers very much not being professional to me.
So I now start to search for a replacement for this company and will not look back once I find one. I am very disappointed with gosite and its services. The people are unprofessional and I have had problems since day 1. Many promises, not as many results.

Great service reps and the work is nice.

A Wise Decision LLC
Manager

Terrible sales tactics. They harass you until you agree to listen to them, refuse to be put off, if you hang up they just spoof different local phone numbers and keep calling you. James was the "sales manager" they assigned to harass me. He used a chula vista phone number until I stopped answering it, then several different times called me from different local to me numbers.

Gosite sucked from the initial. It's unbelievable how incompetent and untrustworthy they where am I situation. They changed me every month for 90 days ( got my money back from bank ) for doing absolutely nothing. They got my account suspended with Google and kept it that way for 7 months w t f without any contact to me in regards to my listing, just billing department trying to get money? For what? Had me request my Google card, then wouldn't except it, had to do it myself, which anyone could do. I gave them many opportunities to resolve issue, I was denied the services they claim to offer due to total neglect. I WOULD NOT RECOMMEND these ass clowns they are not able or reliable. A WAIST OF TIME!

I'm glad please stop sending me this message I don't want your service anymore it was a waste of hard earned money in a time where everyone is suffering and businesses closing and trying to find ways to keep their business open
I thought that by the promised that your representative told me I used the only money that I had left to join GOSITE knowing that your company was going to help my company. What a lie I was told just so you can take the last money that I had and waste it on your lies
I will make a promise to your company and this promise not like your promises I will keep my word and I will let everyone that I can that is an owner of any business about how sad, mulipitive your company is to take advantage of anyone during these times or any other time
You company is a scam and I will keep my promise to you not like you did to my company

George A
All Pro Painting

Ali was very receptive to my situation and had solutions ready to implement. I was impressed with her knowledge of the internet,Google requirements and Facebook interactions with my website. Thanks Ali for helping me get the most out of my subscription with Gosite. Have a great Holiday season.

Jack was extremely helpful, as everyone I have worked with at GoSite! He answered all of my many questions, was patient, and helped a lot. Keep up the stellar customer service!!!

They are a JOKE....they wouldn't stop bothering me, calling daily, but when I wanted to cancel I received NO response except the one email saying they couldn't get their payment from me! They used MY website and took off the best parts! Waste of money. I haven't had ANY additional business from them whatsoever, not even one call. My answering service is still blinking 1. The line I set up to test go site. I think I'll stick with my other advertising strategy. I was promised I would see a huge difference in business picking up,

GoSite is awesome! Comprised of people who care about the customer experience, GoSite took the time to understand exactly what I was seeking in a revamped website. I could not be more pleased with the process and the end result. Keep up the great work, GoSite!

***UPDATE***11/10/20
These guys saw this review and made certain that I was contacted and treated with great care. Honestly, we all make mistakes and sometimes how you respond is the true test of your character. Well done and thanks for caring. I’m changing to 4 stars.
First, I had a phone call with a salesperson, who rolled out a pretty convincing argument as to why I should choose Gosite. He was being firm in his quest to close a deal right there on the phone. As I reminded him once again that I wanted to think about it and that I was going to be late to my client meeting and had to go, we decided to talk a couple days later. That was today. Between then and now, I received several calls from several companies trying to do similar marketing plans for me so I became skeptical and more assured that more research was the way to go. I tried telling the salesperson I wasn’t I interested right now but he kept pushing. Now, as soon as anyone tries to pressure me into a situation, I walk away. That’s when I told him, ‘I’m sorry, but the answer is no and we won’t be discussing it further.’ Let me tell you, I was a firm maybe. FIRM. If he had any perception he’d have picked up on that, stood by his company’s quality and ability to do what I need, and let me come back on my own. Now what? How many customers look past Gosite after sales like this? I mean, what was the point of sending me a text?

Its been a month since signing up with Gosite. Still no website. They took my old site and copied it even though I told them do not use it. They don't know how to write or even copywrite. I personally spent hours working on the website changing pics and writing to have most of it taken down. Also I found out that the Alexa app wasn't setup.

They did fix my directory and had Siri setup.

They do somethings they say but failed on others. They charged my account but will not reimbursed me. I even told them to charge for what was done and reimburse me but they won't. I'm would not recommend them!!

Devin.appreciate knowledgeable ,professional conversation re:web design.
Thank you.Niles.

Lynn and Arliegh are what I call awesome customer service. Listen, you have to use these guys. I believe my ROI will be great.