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GoSkippy Insurance Reviews 29,402

•
TrustScore 4 out of 5

4.1

Money & Insurance
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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the website for being user-friendly, straightforward, and easy to navigate, making the process of getting a quote and setting up insurance quick and efficient. Many people found the prices to be competitive and affordable, often saving money compared to other providers, with some noting the inclusion of valuable extras. However, some customers experienced issues with the online system, encountering errors or being unable to complete their purchase online. There were also instances where the quoted price increased during the process or renewal quotes were significantly higher. A few people reported dissatisfaction with customer service, citing slow responses, unhelpful interactions, or difficulties resolving issues.

What people talk about most

Price

Reviewers mention ambiguous feedback about price. Many customers praise competitive and affordable prices,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the setup and... See more

Service

Clients share ambiguous opinions on service. Many reviewers express dissatisfaction, citing issues like... See more

Customer service

Customers had ambiguous experiences with customer service. While some reviewers praised helpful agents who... See more

Website

People report positive experiences with the website. Many customers found the website easy to navigate, well... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything was clearly explained and I found the whole on-line experience a stressless task. I was slightly disappointed about the level of excess for windscreen replacement cover.

Rated 4 out of 5 stars

The flow from the comparison website to the actual booking of insurance was seamless. Prices were comparable and it was easy to see what I was paying for.

Rated 4 out of 5 stars

I was guided by the quote being the lowest price saving me £120 on my existing provider. I couldn't get the insurance online because it kept on kicking me out. I had to call your customer care to ge... See more

Company details

  1. Money & Insurance

Information provided by various external sources

GoSkippy is a fresh, independent insurance broker set up to bring you first class insurance at the most competitive prices. Knowing the financial pressures we are all under these days, we search available insurers - including our own in-house company - to find you the best deal to suit your needs and pocket.

Contact info

4.1

Great

TrustScore 4 out of 5

29K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

This is the worst insurance ever

This is the worst insurance ever, The service is so poor. I have never had an insurance company ask me to resend documents over FOUR times! I've sent what they asked for, and they keep reaching out to ask for the same thing. Check the email thread! It's basic stuff

April 23, 2026
Unprompted review
GoSkippy Insurance logo

Reply from GoSkippy Insurance

Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the level of service you've recently experienced with us.
Please could you email us your vehicle registration, post code and the concerns raised to reviews@goskippy.com.
We can then locate your policy and assist you further. Thank you.

Rated 1 out of 5 stars

This is the worst insurance ever

This is the worst insurance ever, the communication line is so terrible. I called to report an accident only for them to tell me to try and fix my car myself even though I have a comprehensive coverage. Now, I called to cancel my policy and I am getting peanut back from a policy that have only just started. Guess who doesn’t want to even pay the peanut back again… you guessed right!

Try to stay clear of Goskippy/summerset.

January 15, 2026
Unprompted review
GoSkippy Insurance logo

Reply from GoSkippy Insurance

Hi, thank you for your feedback. We are sorry to hear of your recent experience. I would like to look into this matter for you so could you please email us your vehicle registration, post code and the concerns raised to reviews@goskippy.com.
We can then locate your policy and assist you further. Thank you.

Rated 1 out of 5 stars

They've charged me £25 'cancellation fee' before the policy started!

Paid a deposit for a policy. No mention of any 'admin fee' if I cancel before the policy starts. Then I received a credit agreement that, upon reading the small print, I realised was a con, and was totally skewed in favour of the credit company. No thanks, still within the cooling-off period, so I decided to cancel and not proceed with the policy. They've charged me £25 'cancellation fee'. No explanation as to what this covers, or proof of where I agreed to this, nothing. Reported to my credit card company and also the Financial Ombudsman. It'll cost them more than £25 to deal with my complaint with the Ombudsman :)

April 22, 2026
Unprompted review
GoSkippy Insurance logo

Reply from GoSkippy Insurance

Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. Allow me to look into this charge for you, please could you email your concerns along with your vehicle registration to reviews@goskippy.com. Thank you.

Rated 4 out of 5 stars

All good

All fine - but some sort of error with the website meant that I had to complete the purchase on the phone. Not a problem, and the person I spoke to was very helpful, but did take a while

April 20, 2026
Unprompted review

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