I had made gosolo account this week I transferred 680£ to account but its still on processing after 3 hours whereas transfer takes just minutes. I tried to contact through whatsapp but there’s no resp... See more
Company replied
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See what reviewers are saying
Opening a business account for my limited company with GoSolo was super easy, and managing it through the app is dead simple. I mainly use GoSolo to generate invoices and get payments via QR codes (su... See more
As an accountant, I recently tried out the GOSOLO bank account application. It was a great experience - I was able to register limited companies with ease and in no time at all. The registration proce... See more
The baking has been working fine except 1 payment I sent has not been deposited on recipient account even after a week. The Whatsapp chat is a complete joke! They do not even know neither bother t... See more
Company details
About GoSolo
Written by the company
GoSolo is a business account for small businesses that allows you to set up a limited company online and open a business account in minutes.
Create a limited company, secure business account and manage finances…all in one app.
GoSolo is available on web, iOS and Android.
Create a limited company, secure business account and manage finances…all in one app.
GoSolo is available on web, iOS and Android.
Contact info
128 City Road, EC1V 2NX, London, United Kingdom
- we@gosolo.net
- gosolo.net
4.0
Great
188 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 1 week
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Used by scammers - be very careful if asked to transfer money to them
It is not a bank so if anyone tells you otherwise, particularly a supposed "travel agent" they are scamming you.
Disappointing this app is not doing enough to stop people getting scammed and is letting unscrupulous people use its services in order to con people. From what I can see from their website, GoSolo sets up companies for users but what checks are they doing. Or alternatively they are letting people register and use the names of legit UK companies which is then dragging those companies into this mess. Somewhere there is a failure to do proper checks.
GoSolo you must do better, this is not the first review mentioning scams.
November 20, 2022
Unprompted review
Reply from GoSolo
We are grateful for your openness and willingness to share your experience with us here. We sincerely apologize on this occasion and we would like to make it right.
To do so, we kindly request that you email our team at we@gosolo.net. We assure you that we will get back to you as soon as possible and do everything we can to assist you.
Very easy and straightforward to use
November 7, 2022
Realy good banking experience
Realy good banking experience.
Please add more attention to support requests from customers who need help
October 23, 2022
CLOSED MY GOSOLO ACCOUNT, EVERYTHING LEGIT NO WRONGDOING
anyone opening a goSolo account is extremely desperate. These people are WRONG and when they close your account there’s absolutely nothing you can do about your funds.
They will return it within another 1 year and not care about your emails. DO NOT SIGN UP AND SEND OVER £50 here. MONEY IS MANUALLY PROCESSED EVERY 12 hours
November 14, 2022
Unprompted review
Reply from GoSolo
Hello!
Thank you for taking the time to share your feedback! We're sorry to hear that you had a negative experience with your GoSolo account.
Unfortunately, we were unable to identify your GoSolo account - can you please contact we@gosolo.net and include your company name so that we can look into the matter further?
GoSolo as a registered EMD Agent under the UK FCA is required to comply with all the relevant financial laws and regulations. This means we are required to act in line with laws that exist to combat illegal activities such as money laundering, financing terrorism, tax fraud, and abusive or fraudulent use of the account. In line with this, we review some of our customers’ transactions and account activities periodically – and as a result of these reviews, we may limit access or close your GoSolo account.
Please bear in mind that this process is entirely lawful and explained in GoSolo Terms and Conditions (https://gosolo.net/terms-and-conditions) —it’s a fundamental part of how we ensure that our customers and their accounts are kept safe.
If we are required to cease our business relationship we may not be able to disclose the cause or any further details for regulatory reasons.
Best regards,
Andrew
It's was ac my friends they use and nice services
Hi my friends they use Gosolo ac and they very happy nice service and they recommend me it was nice experience thanks
November 10, 2022
Reply from GoSolo
Thank you for taking the time to give us your feedback! We are glad you are having nice experience with GoSolo so far! If you have any questions in the future, do not hesitate to reach out to us at we@gosolo.net or WhatsApp via in-App link.
Best,
Alice
TERRIBLE COMPANY.
TERRIBLE COMPANY.
MY COMPANY DISSOLVED FEW MONTHS AGO.
NOW THEY HAVE CLOSED MY ACCOUNT AND HAVE SENT ME AN EMAIL TO SEND MY BANK ACCOUNT DETAILS TO SEND MY REMAINING FUNDS.
I HAVE SENT THIS AND THEY STILL HAVE NOT SENT MY REMAINING MONEY.
NO CALLS, NO EMAILS, WHATSAPP DOES NOT WORK.
i NEED MY FUNDS TO PAY RENT
MY EMAIL IS OLUFEMIAKINBOBOYEBUSINESS
November 7, 2022
Unprompted review
Reply from GoSolo
Hi Olufemi,
Thank you for taking the time to share your feedback! We're sorry to hear that you had a negative experience with your GoSolo account.
As per GoSolo Terms & Conditions, we may be required to close GoSolo account if there has been a change in circumstances which means you’re no longer eligible for a GoSolo account, such as when your company is dissolved: https://gosolo.net/terms-and-conditions
Once you are notified of account closure, remaining account balance is returned prior to account closure. The process may take longer if additional funds are deposited after the notification of account closure.
If you have additional questions, do not hesitate to contact us at we@gosolo.net.
Best regards,
Alice
Great services Easy to use i home i…
Great services Easy to use i home i will enjoy this BANK account for my bussines
November 8, 2022
Reply from GoSolo
Thank you for your feedback! We are glad to hear that GoSolo account and App is useful for your business!
SWIFT It is highly necessary to introduce…
It is highly necessary to introduce SWIFT payment option for international business
EUR and USD currency are also highly required
November 7, 2022
Reply from GoSolo
Hello!
We have added SWIFT payments. Thank you for your feedback!
I had chosen my business account with…
I had chosen my business account with gosolo after account creation my account has been on temporary hold and not able to make transaction. There's no time how long it's gonna take. I don't know how this bank can set in buisness transaction routine. Sent message to them waiting for response.
November 2, 2022
Unprompted review
Reply from GoSolo
Hello!
Thank you for taking the time to share your feedback!
As GoSolo is a regulated organisation, we are required to comply with all legal and regulatory obligations as set out by the FCA. Occasionally, this means that additional checks are required for payments that go through GoSolo accounts. Rest assured, such cases happen rarely. If you have any further questions with regards to the payment, please do not hesitate to contact us at we@gosolo.net!
Thanks,
Andrew
I am obviously not satisfied at all
I am obviously not satisfied at all, you send e-mails, they do not answer, I have money in my account for 3 months, they do not do anything, I do not recommend at all
July 31, 2022
Unprompted review
Reply from GoSolo
Hi Osman,
Thank you for taking the time to share your feedback!
I believe a customer service representative has already been in touch with you with regards to your account. If this is not the case, please contact us at we@gosolo.net and include your company name. Unfortunately, we are unable to discuss any specific details related to your GoSolo account via Trustpilot.
Kind regards,
Andrew
AMAZING SERVICE!
October 12, 2022
Reply from GoSolo
Thank you for your kind feedback! We are glad you enjoy using GoSolo!
Reply from GoSolo
Thank you for your feedback! We are glad you like it!
Room for improvement
No communication poor customer service, my review may change but that is my experience so far to date.
October 1, 2022
Reply from GoSolo
Hi there!
We thank you for your honest feedback!
Supporting small businesses to make their businesses successful is something that we strive for in GoSolo and supporting them at critical moments is definitely a part of that. We do acknowledge that there are improvements to be done in this space. We have recently made some changes to our customer services but there is, as you say, room to do more.
We'd be keen to chat to you about your experience with GoSolo so far and how we can work to make it better. Please drop us an email to we@gosolo.net and let us know when you are free for a call - someone from GoSolo founding team will reach out to you to set it up!
Thanks!
BIG TIME SCAMMERS
My payment came from EBAY UK of £945 there support told to read the TOS for refund policy which states refund will be done on the card that was used to create the account, while signing up they dont require any bank card. Therefore its a lie in their TOS.
While contacting their whatsapp support which is useless 1 agent told the payment is done whereas the others said it would be done. After that i took a bank statement and found out that the money is still in the bank and has not been refunded as per 20 days policy and as per today its 50+ days and refund has not been done
They are not replying on email or whatsapp now
Beware of this bank, dont trust this bank even with minimal amount
August 31, 2022
Unprompted review
Reply from GoSolo
Hi Saad Salim,
Thank you for taking the time to share your feedback!
Please note that the refund policy you are referencing only applies to the fees for GoSolo business account opening services; company registration and GoSolo business account opening services; subscriptions to our partner services if purchased alongside GoSolo account application.
If your account opening was free, then card details would not have been requested and the terms of the referenced refund policy would not apply. If your account is in process of being closed, please review "Closing your account" section in GoSolo Terms & Conditions for relevant information.
Unfortunately, we are unable to discuss any specific account details about your GoSolo account via Trustpilot. Can you please contact we@gosolo.net and include your company name so that we can look into the matter further?
Kind regards,
Andrew
A very pleasant impression of…
A very pleasant impression of cooperation with GoSolo. Everything is competent and convenient. It feels like you are working with a team of professionals.
September 16, 2022
Reply from GoSolo
Thank you for your feedback! We are happy to hear that you are satisfied with your GoSolo account! If you ever need any help, do not hesitate to reach out to us!
Excellent banking application with…
Excellent banking application with great user experience & interface.
September 2, 2022
Reply from GoSolo
Thank you for your feedback! We are glad to hear that you are enjoying GoSolo App!
Fantastic no other better way to…
Fantastic no other better way to describe it. You guys are above the the curve surely and without any doubt I won’t hesitate to recommend you to anyone who wants to set up a company.
August 31, 2022
Reply from GoSolo
Thank you very much for your kind feedback! If you ever need any help, do not hesitate to reach out to us!
Hassle free account opening
Hassle free account opening - just make sure you answer the query email and it takes a day from that to get it registered ..
August 30, 2022
Reply from GoSolo
Thank you for your feedback!
Due to our legal and regulatory obligations, we may be required to ask for additional information related to GoSolo account application. At all times we aim to make the process as smooth as possible for our customers. If you ever have any questions, do not hesitate to contact us at we@gosolo.net!
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