A year ago, I unwittingly subscribed through a supposed offer to buy a product I was interested in, which had nothing to do with this website. I managed to cancel the subscription without a refund. I... See more
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See what reviewers are saying
Zoe was willing to help me cancel my account.. She was so friendly and very good customer service.. I hope all will go well since she's handling my case as i subscribed by mistake and will definitely... See more
I'm impressed with how quick I received a reply and Carmen from the escalation team, has been so helpful. The issue has been addressed and I've had great communication from the beginning. Thank y... See more
The company had made an effort regarding my concern and genuinely has refunded me fee which has been deducted by an error . They did resolve the issue on the first instances upon explanation Thank... See more
Hasn’t replied to negative reviews
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Excellence and professionalism
The escalation was processed in record time, and the effectiveness and professionalism of the team are exceptional. I admire their diligence.
Help with subscription issues
I dealt with Marc in the chat window and he was very helpful, very polite and understanding to my query
thank you Marc
good and nice
this is not the good customer service i…
this is not the good customer service i know, manipulating your customer's review to proceed with the refund. I am once on cs field too and we never did this. it is my right to ask for my money back, it is not yours and i didn't permit you guys to have my account deducted automatically.
Customer Service
It has, so far, responding well with customers' demands with Emerald as the agent.
Friendly assistance
Thanks for the rapid and friendly response to my query. Kenny helped me immediately and made the experince first class. Many thanks, Trevor
it was not bad i want a refund as well
it was not bad i want a refund as well, thanks for your Cooperation
Issue Addressed by Emerald,Thank you.
I'm satisfied with the good customer…
I'm satisfied with the good customer service that Sara gave me
Thank you for the excellent assistance
Thank you for the excellent assistance! I am very satisfied with the service provided. Everything was handled promptly and professionally, exceeding my expectations. Keep up the great work!”
This acknowledges the help given, highlights satisfaction, and encourages continued good service
Good customer support and Marshall was…
Good customer support and Marshall was a great help
Thank You
Satisfied thank you
REFUND
I don't know y ur deducting money on my account without permission. I already cancelled my membership months ago
Registered by mistake
Registered by mistake
Have no idee wat your business is about. Was attempting to register my drone. Your popup was on the screen. Was under the assumption I was registering at DJI
I never have buy nothing with this company…
Well,they promise give those money back to me what they ged of me another reason. I never buy nothing and they put me bills.
The will return my money after they had…
The will return my money after I had cancel my membership.
That is service
Thank you for your assistance
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