I gave away a really useful product to a friend and tried to buy a replacement. I had difficulties as they stop producing this model, I found it on GoSupps website and placed an order. Their response... See more
Company replied
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Review summary
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Reviews shaping this summary
Ordered some cooking items and paid 19.99 shipping for anywhere in the world, as advertised. But no one mentioned duty fees. DHL held me to random wanting more than item cost to deliver in the US. Thi... See more
Company replied
29/1/26 Thank you for your swift reply. Order number update as requested #2500341514. Second time ordering specific cat food that I can’t get while I’m here in the US. Ordering & shipping were ex... See more
Company replied
It might seem like a small thing, but being able to get something I genuinely needed (and couldn’t find anywhere else) made a big difference. I was a bit unsure at first since I hadn’t used GoSupps be... See more
Company replied
Company details
Written by the company
BIGGEST Supps Selection on Earth!
Contact info
United States
- +1 (844)-467 8777
- Hi@GoSupps.com
- gosupps.com
4.3
Excellent
1K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have ordered from gosupp a few times…
I have ordered from gosupp a few times now & they never disappointed me!! The website is easy to navigate and my recent order arrived sooner than expected! Packaging was good and everything was intact!
February 21, 2026
Unprompted review
Reply from GoSupps.com
Thanks so much Valentina 😊
We truly appreciate your continued trust in us and we are so happy to hear that everything arrived sooner than expected and in perfect condition 📦
It means a lot to know you find our website easy to navigate and your orders consistently smooth and reliable 🌟
We look forward to serving you again very soon and keeping this great experience going 😀
I like the supplements available on…
I like the supplements available on website, wide range to choose from. I recently ordered 3 supplements from website and quality was superb.
February 19, 2026
Unprompted review
Reply from GoSupps.com
Thanks a lot Tony 😊
We are so glad you enjoyed the wide range of supplements on our website and that the three you ordered met your expectations in quality. That truly makes us happy 😀
Your feedback means a lot to our team and motivates us to keep delivering the best every time. We look forward to your next order 🌟
Be aware of hidden costs
Be aware: this company does NOT clearly disclose that products ship internationally or that import duties may apply. I paid high shipping, then was hit with unexpected customs and processing fees at delivery.
This lack of transparency is extremely frustrating and misleading. Buyers deserve full cost disclosure upfront.
February 20, 2026
Unprompted review
Reply from GoSupps.com
We are truly sorry Maria to hear about your experience and completely understand how unexpected customs and processing fees can be frustrating.
We always aim to be as transparent as possible regarding international shipping and potential import duties that is clearly mentioned in our Shipping Policy section, and we sincerely apologize if this was not clear enough in your case. That is never our intention.
Could you please consider updating your review with your order number so we can investigate this immediately and review exactly what happened with your shipment? We would really appreciate the opportunity to look into it and assist you properly.
Your feedback means a lot to us and helps us improve our communication and service for all customers.
Excellent
Excellent, easy to use website. Really quick delivery to uk. Impressed.
February 19, 2026
Unprompted review
Reply from GoSupps.com
Thanks a lot Christine 😊
We are so glad you found our website easy to use and that your delivery to the UK was quick and smooth. Your kind words truly make our day 😀
It means a lot that you are impressed with your experience. We look forward to serving you again very soon 🌍
I got my package yesterday and really…
I got my package yesterday and really love the quality of supplements. Gosupp is really best
February 17, 2026
Unprompted review
Reply from GoSupps.com
Thank you so much Alyana 😊
We are so happy to hear that you received your package and that you love the quality of the supplements. Knowing that you are satisfied truly means a lot to our entire team. 📦
Your support and kind words motivate us to keep delivering the best every time. We look forward to serving you again very soon 😀
Recently got my package from gosupp…
Recently got my package from gosupp delivery took time but they answered all my queries they have provided all details of tracking and shipping was smooth
February 14, 2026
Unprompted review
Reply from GoSupps.com
Thanks so much Rehan 😊
We truly appreciate your patience and are glad our team was able to answer all your queries and provide clear tracking details. It means a lot to know the shipping process felt smooth for you 📦
Your support motivates us to keep improving every day and delivering the best possible experience. We look forward to serving you again soon 😀
Fast Delivery and Great Customer Service
Fast Delivery and Great Customer Service. I would continue to choose GoSupss.com for sure. Highly Recommendation.
February 17, 2026
Unprompted review
Reply from GoSupps.com
Thanks a lot Jason 😊
We are so happy to hear that you enjoyed the fast delivery and our customer service experience. Your kind words and recommendation truly mean a lot to our whole team 🚀
We look forward to serving you again soon and continuing to meet your expectations every time you shop with us 😀
Custom duties not disclosed at time of purchase
I know there are custom duties to pay, but I did not know exactly what they were at the time of my purchase. And, it you decide to return because you don't want to pay the custom duties you only get 60% of it back. Just an FYI for customers from USA.
February 10, 2026
Unprompted review
Reply from GoSupps.com
Thanks so much Jill 😊
We truly appreciate you sharing your experience and your helpful note for other customers. Customs duties are determined by local authorities and unfortunately we do not have control over the exact amount charged at the time of purchase. We always aim to be as transparent as possible about potential import fees on international shipments 📦
Regarding returns due to refused customs payments, part of the refund covers the shipping and handling costs already paid to carriers and processing fees. We completely understand how this can feel frustrating and we are always here to clarify any details before placing an order to help avoid surprises 🌍
SCAM SCAM SCAM SCAM
If I could give zero stars I would. I ordered my product and it was expected by Feb 15. The item never arrived, I was never notified that it was returned to the warehouse. The invoice showed I paid the $.19.99 shipping fee and they use Fed Ex world wide. In addition to that I also received a Fed ex bill for $19.99. When I contacted this company they stated I didn’t pay the customs fee. There is nothing on the receipt about a customs fee. Just shipping, which was paid to them. Then I was told after being double billed for shipping that I would only receive a 40% refund! This is not right! No product and double shipping fees! Do not use this company, there billing practices is a scam
February 16, 2026
Unprompted review
Reply from GoSupps.com
Thanks for sharing your feedback Melissa.
We are truly sorry to hear about your experience and understand how frustrating this situation must have felt.
Regarding the refund, it would be 60% not 40% when a shipment is refused due to unpaid customs duties, as the carrier still charges return shipping and handling fees, which is why a partial refund is issued. That said, we would really like to review your specific case carefully.
Kindly consider updating your review with your order number so we can investigate this immediately and work toward a fair resolution for you. Your satisfaction truly matters to us and we are here to help resolve this as quickly as possible.
Gosupp thankyou for making it…
Gosupp thankyou for making it available. I really loved the quality of supplement. Will order again.
February 12, 2026
Unprompted review
Reply from GoSupps.com
Thanks so much Iliyana 😊
We are so happy to hear that you loved the quality of your supplement. Making great products accessible to our customers is always our goal and your feedback means a lot to us 🌟
We truly appreciate your support and look forward to your next order with us 😀
You guys are so kind
You guys are so kind. I have NEVER experienced such a lovely, caring interface with a company. You clearly make every effort to help your customers. This was my first purchase here, and will definitely be a long term customer. Thank you for making the internet market a better place. -peter
February 11, 2026
Unprompted review
Reply from GoSupps.com
Thanks so much Peter 😊
Your words truly made our day. Knowing that your first experience with us felt kind, caring, and supportive means more than we can express. We always aim to treat every customer with genuine attention and respect 🤝
We are honored to have you with us and excited to serve you for many years to come. Thank you for trusting us and for being such a wonderful part of our community 😀
Everything arrived fresh and well…
Everything arrived fresh and well within expiry. Quality feels premium and authentic.
February 12, 2026
Unprompted review
Reply from GoSupps.com
Thanks so much Sunayan 😊
We are delighted to hear that everything arrived fresh with great expiry dates and that the quality felt premium and authentic. That confidence and peace of mind is exactly what we aim to deliver with every order 📦
We truly appreciate your support and look forward to serving you again very soon 😀
Found some products here that I…
Found some products here that I couldn’t find in local stores. Very convenient and reliable service
February 12, 2026
Unprompted review
Reply from GoSupps.com
Thanks a lot Gamrick 😊
We are so glad you found the products you could not get locally. Making hard to find items easily accessible is something we truly take pride in 🌍
It means a lot to know you found our service convenient and reliable. We look forward to serving you again very soon 😀
Really smooth experience from start to…
Really smooth experience from start to finish. The order was processed quickly and delivered without any issues
February 2, 2026
Unprompted review
Reply from GoSupps.com
Thanks a lot Daizy 😊
We are so glad to hear that your experience was smooth from start to finish and that your order was processed quickly and delivered without any issues. That is exactly the kind of service we aim to provide every time 🚚
We truly appreciate your support and look forward to serving you again very soon 😀
I have shopped from from Gosupps for…
I have shopped from from Gosupps for years but what I appreciate most is reliability. Orders are processed quickly and tracking is provided right away. The best online shop I have used. Thanks
January 28, 2026
Unprompted review
Reply from GoSupps.com
Thanks so much Hosein 😊
Your loyalty over the years truly means the world to us and we are so grateful for your continued trust in GoSupps 🙏
Reliability is exactly what we strive for every single day so knowing that you value our quick processing and instant tracking makes us incredibly happy 🚀
We look forward to serving you again very soon and always keeping that standard you deserve 😀
Absolutely Excellent Service
- Astonishingly fast response and delivery.
- Very kind, friendly, and helpful throughout the entire process.
- They were the only sellers I could find who were willing to deliver this product to Romania.
- The order arrived in perfect condition, even though the product was quite fragile (a perfume bottle).
I’m so happy with this experience—thank you so much!
February 9, 2026
Unprompted review
Reply from GoSupps.com
Thanks so much Lidia 😊
We truly appreciate your wonderful words and we are beyond happy to know that your order reached Romania safely and in perfect condition 🌍
It means a lot to us that you noticed our fast response and careful packaging especially for a fragile perfume bottle 💐
Your happiness is exactly what we work for every day and we are always here whenever you need us again 😀
Fast email response and great customer service
Fast email response, understanding company and excellent customer service
February 10, 2026
Unprompted review
Reply from GoSupps.com
Thanks a lot Kayli 😊
We truly appreciate your kind words and we are so happy to know that our fast email responses and customer service made a great impression on you 📩
Being understanding and supportive is always our goal and your feedback motivates our whole team to keep doing their best 🌟
We are always here for you whenever you need us again 😀
Thanks for everything
I'm not normally one for leaving a review, but GoSupps went above and beyond to sort out this uber nerds order. I cannot express my gratitude enough, especially being located in a country that is filled with snakes, spiders and Hugh Jackman.
I hope any other fellow nerdists realise the awesomeness here and kneel before Zod!!
February 9, 2026
Unprompted review
Reply from GoSupps.com
Thanks so much Mike 😊
We absolutely loved reading your review and we are thrilled we could go above and beyond to make your legendary nerds order a success 😀
Your gratitude truly made our day and we are honored to serve amazing customers even from lands of snakes spiders and iconic celebrities 😎
May your future orders be just as epic and yes kneeling before Zod is always optional but appreciated 🚀
Great product
Great product, great customer service and extremely fast shipping!! I will keep using GoSupps for all of my future supplement orders.
February 6, 2026
Unprompted review
Reply from GoSupps.com
Thanks so much Christi 😊
We are thrilled to hear you loved the product customer service and super fast shipping and it means a lot that you plan to keep choosing GoSupps for your future orders 😀
Your trust truly motivates our team and we look forward to serving you again very soon 🚀
Fast shipping and careful packaging
Fast shipping and careful packaging. You can tell they handle orders with care.
February 3, 2026
Unprompted review
Reply from GoSupps.com
Thanks so much Lush 😊
We are glad to hear you noticed the fast shipping and careful packaging as we always handle every order with great care 😀
Your feedback truly motivates our team and we look forward to serving you again very soon 🚀
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