I ordered a bag on their website 2 weeks ago. No bag, no cash anymore and no communication from their customer service (chat OR EMAIL). I never thought about experienting such a bad experience ! I... See more
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See what reviewers are saying
I already bought several times at GOT BAG (two backpacks, messenger bag, Tote bag, sunglasses,...) and i am fully convinced of the product quality, design and the positive environmental impact. I heav... See more
I bought two bags from got bag, one over a year ago and another one just recently. I’ve been very happy with both. The first one had a minor defect after a few months which didn’t impact the usabi... See more
I am absolutely thrilled with my GOT Bag Small! When I first saw it, I thought it would be quite compact, but surprisingly, it holds so much more than you'd initially expect. It's truly incredibly... See more
Company details
Written by the company
Uns alle vereint die Vision von einer plastikfreien Zukunft der Meere. Unser Ziel ist es, die Ozeane von einer erheblichen Abfallmenge zu befreien. So können wir zur Bewahrung der Artenvielfalt und Regenerierung des maritimen Ökosystems beitragen. Dafür kommen wir Tag für Tag in unserem Mainzer Office zusammen und stellen uns die Frage danach was anders laufen sollte.
Contact info
Breidenbacherstraße 8-10, 55131, Mainz, Germany
- 061314932019
- hello@got-bag.com
- got-bag.com
4.3
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 3% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Satisfied
I got exactly what I expected and the delivery worked perfectly. I am totally satisfied.
May 26, 2025
Unprompted review
Really happy with my new bag
Really happy with my new bag. Nice material, perfect finish, easy to handle and to carry. Exactly, what I was looking for.
May 30, 2025
Unprompted review
Nice!
I recently ordered this bag and I am extremely satisfied with my purchase. The quality is excellent, the material feels durable, and the design is both stylish and practical. It has plenty of space for all my essentials and is very comfortable to carry. I highly recommend it!
May 30, 2025
Unprompted review
Classy and practical in one bag
I absolutely love my black Weekender bag from Got Bag. It is super spacious and fits everything you would need for a short trip or in your cabin luggage. You can attach it to the top of your suitcase which I love. The shoe compartment is a special and practical gimmick! Would 10/10 recommend this bag!
June 6, 2025
Unprompted review
Great quality and fast delivery
Bag arrived really soon after ordering, quality is great and the bag in even more spacious than I thought!
June 6, 2025
Unprompted review
Absolutely love the bag!
April 28, 2025
Unprompted review
Functional and comfortable, great everyday bags!
My first purchase from GOT BAG included the Rolltop Easy backpack and the small Moon Bag.
The backpack is fantastic, with space for everything I need for work and extra room. The design is very functional, making the backpack very comfortable even when it’s quite full.
The Moon Bag is perfect for when I just need to bring a few small items with me, I find it very practical.
Payment and shipping were without issues, all in all a great shopping experience and very functional, good quality products. I am looking forward to trying another one of the GOT bags in the future!
June 6, 2025
Unprompted review
Surprisingly Spacious and Incredibly Practical: Love My GOT Bag Small!
I am absolutely thrilled with my GOT Bag Small! When I first saw it, I thought it would be quite compact, but surprisingly, it holds so much more than you'd initially expect. It's truly incredibly practical for everyday use.
The craftsmanship is very impressive. Everything feels sturdy and well-thought-out. It's also super comfortable to carry, even when it's a bit more full. Another big plus is how easy it is to clean – if something does happen to spill, the backpack can be wiped clean without any hassle.
For anyone looking for a handy yet spacious and robust backpack, the GOT Bag Small is a clear recommendation!
May 19, 2025
Unprompted review
Despite minor suggestions GOT BAG is still a 10
I just purchased my second GOT BAG. The material and the design have made me a repeat customer. This time, a smaller daypack. I love it, especially the size, color (blue-gray), and the little hide-a-pocket in the back for the phone. My first one, a light gray lavender, was larger without a roll-top. After three years, the side zipper broke, and I couldn't find anyone to replace it. So it is permanently closed. But I am keeping it, since that model has been discontinued.
Regarding the new backpack…I wouldn't need the strap for the inside laptop compartment. It's kind of in the way for me. The shoulder straps are not as perfect as in Bag 1. But despite the broken zipper of my GOT BAG and minor bag 1 suggestions, still 5 Stars!!!
May 19, 2025
Unprompted review
I‘m in love!
I am completely satisfied with my order! The bags arrived within a week and are high-quality as well as very beautiful.
The customer support was very friendly and accommodating.
April 17, 2025
Unprompted review
Very fast delivery
Very fast delivery. I love my new bag. Unfortunately I had to pick up the package with my bike at post. That was not nice to transport. 🤣
May 5, 2025
Unprompted review
Practical day carry bag
This bag is so versatile and with the minimalistic design it works with everything. It can fit a lot of stuff and still looks good even when it's mostly empty.
The only complaint I have is that I would like more pockets, ideally one with a zipper and a bag wide divider. This is more flexible but with a bag this big it's easier to find things when you can sort them.
May 8, 2025
Unprompted review
The Bag arrived very quickly
The Bag arrived very quickly. The exposure on the Website was very congruent to the Artikel, that has arrived.
May 12, 2025
Unprompted review
I'm very happy so far
I'm very happy so far! The bag arrived quickly and I love how many different compartments it has and how roomy it is
May 10, 2025
Unprompted review
Bag arrived quickly and in simple…
Bag arrived quickly and in simple packaging. The bag itself feels sturdy so far and shoulder straps are comfortable. Only downsides are that the small mesh pocket in the main compartment is very small, and that the zipper for the front pocket is only on one side.
April 11, 2025
Unprompted review
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