Wouldnt mind referring my friends to this company. Sharon was very helpful, always available to answer all my questions. Everything was explained well and all was clear. The whole process went smooth,... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I had a great experience with Gotaxrefunds. They helped me successfully with my tax refund, and the whole process was smooth, straightforward, and stress-free. The staff were helpful and professional... See more
Company replied
To be honest, have worked with you guys for the past two years now, all I can say it wow 👌 everything seems amazing 👏 documentations and updates 😀. I'm looking forward to next tax year. Thanks I... See more
Company replied
Great team work,i will recommend . It was just like a joke when my colleague introduced me to them. I hesitated at first and then then go through the reviews .I would say i was impressed with what... See more
Company replied
Company details
Written by the company
Go Tax Refunds is a UK-based tax refund service that helps workers check whether they may have overpaid tax and, where applicable, claim money back from HMRC. Go Tax Refunds supports customers by reviewing their information, identifying potential entitlements, and managing the tax refund process clearly and straightforwardly. The service is designed to be simple and accessible. Customers complete an online check, and the Go Tax Refunds team handles the claim on their behalf while keeping them informed throughout. Customer feedback helps the company continually improve how it supports people through their tax refund journey.
Contact info
United Kingdom
- gotaxrefunds.co.uk
4.7
Excellent
270 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Transparency
I was glad i received my tax refund, however i was not happy that it did not include the promised payment of reffering an individual, i also did not like lack of transparency of what the amount of fees was going to be deducted as payment for the service it all seemed dodgy hence i did not trust outco
E that led to the final fees i received.
July 22, 2026
Reply from Gotaxrefunds
Thank you for your feedback, and we’re pleased to hear that you successfully received your tax refund.
Just to clarify, referral payments are separate from your tax refund and are paid once the person you referred has completed their claim with us. They therefore wouldn’t be included within your tax refund payment.
We’re sorry to hear you felt there was a lack of transparency around our fees. Our fee is 30% of the claim value + VAT where we are successful in claiming a refund for you. This covers the hands-on service we provide, managing the claim from start to finish and ensuring the information submitted is accurate.
We appreciate your feedback and will take it on board as we continue to make our communication around fees and referral payments as clear as possible.
Highly recommend
Go tax refunds where amazing with my tax rebate. Never done it before so they went though every step and helped me all the way through. Great communication within the team and couldn't be happier with the service they provided for me. Really kind and very helpful. Would definitely recommend 😊
August 21, 2026
Unprompted review
Reply from Gotaxrefunds
Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds
My experience with Gotax.refund is a…
My experience with Gotax.refund is a lovely one, they are very good at what they do, they are never tired of sending emails, messages etc, just to make sure they get the work done. Weldone guys. Thank you for your help.
August 19, 2026
Reply from Gotaxrefunds
Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link
below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds
My questions about the amounts of money…
My questions about the amounts of money where not answered
August 18, 2026
Reply from Gotaxrefunds
We’re sorry to hear that your questions regarding the amounts of money were not answered. We have tried to get in contact with you to discuss this further and provide the clarification you need. Please get in touch with us when convenient, and we’ll be happy to help resolve this.
Team are reliable and always…
Team are reliable and always communicate with customers.
August 13, 2026
Reply from Gotaxrefunds
Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds
Reply from Gotaxrefunds
Our 30% service charge reflects the level of service, management and support we provide throughout. A reduction to 10% would be significantly below our standard service level, so we wouldn’t be able to accommodate that rate. However, we’re happy to review the overall proposal and discuss what flexibility may be possible.
Thanks,
Go Tax Refunds.
Good communication,prompt update,Staff…
Good communication,prompt update,Staff handling the claim was polite,calm.
August 12, 2026
Reply from Gotaxrefunds
Thank you for your review and for trusting Go Tax Refunds with your claim.
We're glad we could help and that you were happy with your experience. We're always looking for ways to improve our service and appreciate all customer feedback.
If you know someone who could benefit from our service, why not refer them? You'll receive £50 for every successful referral, with unlimited referrals available.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support.
Go Tax Refunds
A highly reliable company with…
A highly reliable company with outstanding communication. They kept me informed at every stage, provided timely updates, and delivered the job professionally and on schedule. Thumbs up 👍
August 13, 2026
Reply from Gotaxrefunds
Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds
Great experience I had
Everything was well explained when i first contacted them. The process was smooth and i was updated on every single step till the money landed in my account. Great team indeed. Highly recommend.
August 13, 2026
Reply from Gotaxrefunds
Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds
It was great as I didn't have to do any…
It was great as I didn't have to do any of the work
August 12, 2026
Reply from Gotaxrefunds
Thank you for your review and for trusting Go Tax Refunds with your claim.
We're glad we could help and that you were happy with your experience. We're always looking for ways to improve our service and appreciate all customer feedback.
If you know someone who could benefit from our service, why not refer them? You'll receive £50 for every successful referral, with unlimited referrals available.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support.
Go Tax Refunds
Reply from Gotaxrefunds
Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds
Improve on comminication if you call…
Improve on comminication if you call you don't usually get through to anyone and feedback on any communication is sometimes very slow. But generally you get things done I got my refund and still to receive all of it.
August 4, 2026
Reply from Gotaxrefunds
Thank you for your review and for trusting Go Tax Refunds with your claim.
We're glad we could help and that you were happy with your experience. We're always looking for ways to improve our service and appreciate all customer feedback.
If you know someone who could benefit from our service, why not refer them? You'll receive £50 for every successful referral, with unlimited referrals available.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support.
Go Tax Refunds
Reply from Gotaxrefunds
Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds
Customer service was very good
Customer service was very good. There was seem less communication at every step the process. The process took longer than I anticipated but I guess it was worth it in the end.
August 7, 2026
Reply from Gotaxrefunds
Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds
Execellent service and above all Jovita…
Execellent service and above all Jovita you are the GOAT best service rendered
August 7, 2026
Unprompted review
Reply from Gotaxrefunds
Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds
The process was fast and stress free…
The process was fast and stress free and the staff's communication was top notch.
August 6, 2026
Reply from Gotaxrefunds
Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds
Reply from Gotaxrefunds
Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds
Reply from Gotaxrefunds
Thank you for your review and for trusting Go Tax Refunds with your claim.
We're glad we could help and that you were happy with your experience. We're always looking for ways to improve our service and appreciate all customer feedback.
If you know someone who could benefit from our service, why not refer them? You'll receive £50 for every successful referral, with unlimited referrals available.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support.
Go Tax Refunds
Reply from Gotaxrefunds
Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds
I had to follow up on almost all stages…
I had to follow up on almost all stages to get to know how far everything is. I would say I was misled on what exactly they'd be supporting me in doing but we move. Expected way better. In all honesty, wouldn't recommend !
July 17, 2026
Unprompted review
Reply from Gotaxrefunds
Hi, we're sorry to read your review. We take feedback seriously, but we'd like to provide some context.
Throughout the process, our team remained available to assist and responded whenever we were contacted. Some stages of the process are dependent on external parties and can require follow-up or waiting periods that are outside of our control. We always aim to keep our clients informed and set clear expectations from the outset.
We're sorry that your expectations of our service weren't met, as this isn't the experience we strive to provide. If you'd be willing to contact us directly, we'd be happy to review your case and discuss any specific concerns.
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