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GoTickets Reviews 7,908

•
TrustScore 4 out of 5

4.1

Event Ticket Seller
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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently highlight the ease and speed of the purchasing process, finding it straightforward to select and buy tickets. Many people appreciate the clear website navigation and the ability to visualize seating arrangements, which enhances the overall user experience. However, some customers expressed dissatisfaction with the pricing, noting that additional charges were often perceived as overpriced. There were also occasional issues with order fulfillment, such as tickets not appearing in accounts or receiving incorrect parking passes. While some reviewers praised the customer service for its helpfulness, others reported difficulties connecting with live agents or resolving issues, describing these experiences as unhelpful or frustrating.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting its ease of use, quick navigation, and... See more

Website

People report ambiguous experiences with the website. Some customers found it easy to navigate, with clear... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers expressed frustration with issues like hidden... See more

Price

Users describe negative interactions with price, frequently reporting that tickets are significantly... See more

Customer service

Consumers find customer service experiences to be ambiguous. While some customers, like those helped by... See more

Based on these reviews

Rated 4 out of 5 stars

Would have been nice to use my Mirabito or Price chopper rewards card to get my $2 discount per ticket online but it only lets you get that discount at the ticket booth. Not a lot of saving a but woul... See more

Rated 4 out of 5 stars

Much better than Ticketmaster, but I do not like the marking pushes for extras toward the end of the process. Also, those extras are extremely overpriced.

Rated 4 out of 5 stars

Easy, except we had no idea why there were 3 different prices for general admission tickets. It should be clear to whomever is trying to buy tickets.

Rated 4 out of 5 stars

It was a smooth process. Easy. However, it would be nice to have some idea where we are sitting??? Not sure why GA has such different prices when there is no actual seat?? Excited to see Jack White... See more

Company details

  1. Event Ticket Seller
  2. Online Marketplace

Written by the company

Welcome to GoTickets, your ultimate destination for securing tickets to the most sought-after live events! At GoTickets, we are passionate about bringing you closer to the experiences you cherish most. We take pride in our commitment to delivering a 100% buyer guarantee with every ticket purchase. We understand that attending live events is about more than just being there; it's about creating memories that last a lifetime. That's why we stand firmly behind every ticket we sell. When you choose GoTickets, you're not just buying a piece of paper; you're investing in an experience you'll treasure forever. Thank you for choosing GoTickets as your ticket marketplace of choice. We look forward to being a part of your journey in experiencing the magic of live events. Join us today, and let's create memories together, one ticket at a time.

Contact info

  • 1313 North Market Street, Suite 130-C, 19801, Wilmington, United States

  • gotickets.com

4.1

Great

TrustScore 4 out of 5

8K reviews

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Rated 1 out of 5 stars

Absolute scam site

Absolute scam site. They upcharge upwards of 500% on the ticket prices. No refunds and I didn’t even receive my tickets. I’m not sure how they are operational let alone the top of google searches.

April 16, 2026
Unprompted review
Rated 2 out of 5 stars

I wasnt able to see the seats I was…

I wasnt able to see the seats I was purchasing before I bought them, only the area. I was buying tickets for a large group and required an entire row of seats so my options were limited but I still should have been able to see the seats and the view from the seats I was purchasing. Not happy :(

April 18, 2026

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