Feel scammed
I had a free membership that I never used, and over the years have recieved calls or offers to go up to premium. I finally decided to do so, but without speaking to my husband. I worked with a nice gal, Karen. This was 3/12
That evening, after speaking to my husband, he said that this wasn't an expense, nor the ability to use the points for travel in the required time frame. I knew that I had 14 days to cancel. I looked up how to cancel and the FAQ said to send a letter postmarked within the 10 days or supposedly you could cancel from the dashboard, but after 30 minutes, could not find a way to do so. So, I wrote a letter and took it to the post office on 3/16 and had it postmarked.
I tried calling several times to confirm. I've called my "agent" While I get a vm, it takes almost a minute to beep after she finishes speaking. I've called several times leaving msg. both before and after the beep. she did return one call, but I was at work. I have not been able to reach her since. I've also tried speaking to other agents, who told me that I would have to speak with her.
My premier account is active, with all the points they gave me still there. I feel scammed. I did what was required on my end to cancel within the 10 days.
I also looked at their costs for airlines, car rental, etc. and was able to find much cheaper on other sites.
I'm thinking of reaching out to a lawyer. There could definitely be a class action lawsuite against this company, as there are many complaints similar to mine on several platforms.

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