GOVX Reviews 4,324

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products and the excellent prices offered, often finding better deals than elsewhere. Many people appreciate the efficient delivery service, with items arriving quickly and sometimes even earlier than expected. The overall shopping experience is frequently described as positive, with consumers highlighting the ease of finding desired items and the smooth ordering process. However, some customers encountered issues with their orders, including receiving incorrect items or products that were not as described. There were also instances where the ordering process led to unexpected cancellations or complications with shipping address changes. A few people reported problems with product authenticity or functionality upon arrival.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting great products and prices, with many finding... See more

Price

Users describe positive interactions with price, frequently highlighting great deals and excellent prices on... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers found the ordering process... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast shipping and... See more

Website

Clients share ambiguous opinions on the website. Many reviewers praise the site's ease of navigation, product... See more

Based on these reviews

Rated 5 out of 5 stars

Very excited to find your website! Great products at excellent prices! Finally an online shopping experience that is here specifically for military Veterans and 1st responders! 🫡 This is the fir... See more

Company replied

Rated 5 out of 5 stars

I had a few issues but Addie at customer service was a phenomenal person to work with. She made me feel valued and important as a customer. She resolved my issues and I hope as I order more from G... See more

Company replied

Rated 5 out of 5 stars

I've ordered several items from different affiliated partners of GOVX, from rental cars, hotels, knives, shoes, sunglasses, different types of gear and have been satisfied with each product and delive... See more

Company replied

Rated 5 out of 5 stars

Good selection of name brands EDC folding knives. Nice write up about each piece. Decent discount. System for ordering works well and efficient.

Company replied


Company details

  1. e-Commerce Service

Written by the company

GOVX.com is a members-only site for Americans of service. An exclusive shopping experience only for individuals who've served in military, first responder, law enforcement, emergency medical, and more government-related communities. Explore a massive collection of gear, tickets, travel, and more at members-only prices, only at GOVX.com.

GOVX

Written by the company

SAVINGS FOR THOSE WHO SERVE
We offer a catalog of gear and apparel at prices exclusively available to you, our favorite Americans. We believe all of it should be yours at the best prices we can negotiate. That's how we recognize your service to our country and communities. Want more? Got you covered. Members get extra savings on sporting events, travel amenities, theme parks, concerts, movies, and more. And with every order, we give back. A portion of every order through GOVX.com supports nonprofits serving the military, first responder, and law enforcement communities. Causes that recognize the services of Americans like you, and the families who stand by them.

BULLETPROOF PRICE GUARANTEE

Free return shipping. Price match guarantee.

Find it cheaper online? We'll beat any authorized retailer. Don't like it? We'll email you a shipping label and you send it right back totally free.

Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

What discount?

GOVX is offering a Disneyland tickets for Aug 8th at $217 and Disney is offering the same ticket from their website at $199. So, where is the discount?? I also looked up an airline ticket and it was the same as the airlines website. NO DISCOUNT!!!

April 14, 2026
Unprompted review
GOVX logo

Reply from GOVX

Hello Don,

Thank you for sharing your issue. I've requested more information so that we can follow up and assist you further.

GOVX

Rated 5 out of 5 stars

We have a gen 2 green turtle box

We have a gen 2 green turtle box. Love it and we use it out by the pool. We love it.

Tonight the neighbors called the police on the noise…FOR 1 TURTLE BOX… talk about awesome sound. Now we want to buy two of the 3rd gen so we can link them and really mess with the neighbors, lol!!

April 11, 2026
Unprompted review
GOVX logo

Reply from GOVX

We love to hear that you're enjoying your speaker, Joshua! We definitely enjoy Turtlebox's quality products ourselves. Thanks for the great review!
-GOVX

Rated 5 out of 5 stars

Great experience

Great experience

April 10, 2026
Unprompted review
GOVX logo

Reply from GOVX

We appreciate your feedback and membership, Joseph - we're so happy to hear you had a great experience!

-GOVX

Rated 1 out of 5 stars

Two tries and I am done

My first experience with this company was buying concert tickets a few years ago. Had to work- couldn't go so I wanted to sell them. NO GO!....once you buy concert tickets you cannot resell them to anybody!

My second experience was a few days ago. I picked out a polo shirt and while I was in the cart after I entered shipping address and credit card info it said "free shipping". As soon as I hit purchase Now button it charged me $8 inshipping! WTH!

You can't call them because they don't answer the phone all you can do is email them. And they did respond... 3 days later, but they responded with BS and no help whatsoever. I told them to cancel the order they refused to do it and shipped it anyway. When I was emailing with them I did have a tracking number and UPS stated it was still in their possession and UPS had not picked it up. They absolutely refused to cancel the order.

It's disgusting how they take advantage of First Responders and military like this. Horrible place never buy a thing from here again!

April 4, 2026
Unprompted review
GOVX logo

Reply from GOVX

Hello John,

Thank you for sharing your issue. I've requested more information so that we can follow up and assist you further.

GOVX

Rated 5 out of 5 stars

Simply the absolute BEST!

Simply the absolute BEST!

Especially the “Flash Sales that randomly appear”.

April 4, 2026
Unprompted review
GOVX logo

Reply from GOVX

Hi Frank,
Thank you for the simply-the-best feedback! We’ll always be here with the lowest prices, no matter what.
Thank you so much for being a member. -GOVX

Rated 2 out of 5 stars

Not happy with casing for my Benchmade OTF knife.

I purchased an Benchmade OTF blade and I felt that the plastic was a little thin and weak. The blade mechanism is great, but the outer shell was less to my liking since I paid almost $250.00 for it. Thank you.

February 18, 2026
Unprompted review
GOVX logo

Reply from GOVX

Hi Eric,

Thank you for sharing your issue. I've requested more information so that we can follow up and assist you further.

GOVX

Rated 2 out of 5 stars

Venture Capital Owned Company

I've ordered from GovX about 5 times, the second item I ordered I found out I was paying more at GovX than at the product company's website - (Hollow Socks) - each time it's been surprisingly complex -
Recently I've run into some pretty concerning issues - the first - I accidentally ordered two of the same watch - likely due to delays in transaction time I'm guessing I hit the 'buy button' more than once... at least that's what could have happened... I tried to cancel the duplicate order, and they told me I could not - about a day later they sent me a note saying the second order was canceled. Early this month, I ordered a new Garmin Watch - assuming all was fine I simply waited for the watch to arrive - for some unexplained reason, GovX canceled my order. A couple of days ago I realized that I still hadn't received my order, so I contacted customer service via their website. two days later I was told that they canceled my order because their security team could verify my order - first time that's happened... so frustrated but never one to give up I went back into their website to re-order and learned that the same watch was not ~ $100 more - I ordered it at the higher price but I'll tell you that I am not impressed with this organization -

April 2, 2026
Unprompted review
GOVX logo

Reply from GOVX

Hello Jim,

Thank you for sharing your issue. I am sorry to hear about your experience with your order. We will reach out via your existing support case to assist further.

GOVX

Rated 2 out of 5 stars

Company doesn't issue refunds no matter what

The site seems to be legit and has many products; But when it comes to refunds they fail miserably. I bought 3 SeaWorld tickets and the day after, without my knowledge, my previous ticket from a year ago was renewed. I contacted them and explained my problem and requested a refund on 1 tkt. Almost 3 weeks passed and no answered so I asked my credit card to seek refund from them; 2 months later (7 wks) they said no because I had signed their refund policy which states no refunds no matter what= (if you do not sign, the web site will not proceed) and my a/c info was deleted and my originally receipt disappear - I had made a copy of the receipt when I first bought them. So, I paid extra $254 and they won't issue a refund. I guess I won't be buying anything else from them. Make sure you read before you sign or buy from someone else.

April 2, 2026
Unprompted review
GOVX logo

Reply from GOVX

Hello,

Thank you for sharing your issue. I am sorry to hear about your experience with our Memberdeals partner. I have requested more information so that we can follow up and assist you further.

GOVX

Rated 1 out of 5 stars

Very disappointed..

Very disappointed... Purchased a BenchMade knife through GovX. Sent knife back to Bench Made to take advantage of their LifeSharp Warranty only to find out that the knife I purchased was an alleged counterfeit. BenchMade's policy is to confiscate all counterfeit products. Now I'm out a knife I paid $200+ for as well as what was my favorite EDC knife. I reached out to GovX to see how they will remedy this situation. Hate to think a company that caters to military, vets and first responders would sit back and not take this seriously.

March 27, 2026
Unprompted review
GOVX logo

Reply from GOVX

Hi David,
Thank you for sharing your issue. I am sorry to hear about your experience with your order. I have requested more information so that we can follow up and assist you further.
-GOVX

Rated 4 out of 5 stars

Website was a little clunky when it was…

Website was a little clunky when it was time to enter payment info, otherwise good to go.

March 26, 2026
Unprompted review
GOVX logo

Reply from GOVX

Thank you for your feedback, Steve! We're happy to hear you were able to get what you were looking for. We appreciate you, GOVX

Rated 1 out of 5 stars

Refund denied even though hotel refund Govx

On 3/14/26 I booked a hotel reservation through Govx.com at Extended Stay America Austin Texas. The reservation was from 3/14/26-3/23/26 for a total of $988.91. Order #126149723. When I arrived at the hotel property I checked in and after checking in I was informed my room was on the 4th floor but that the elevator on the property was not working. I informed them I was not able to repeatedly climb 4 flights of stairs. I stayed overnight for one night. The next morning I spoke with the front desk person who stated they did not know when the elevator would be fixed since it hadn't been working for at least a week and a half. I called Govx customer service to advise them that I was not able to stay at the hotel due to the fact I was unable to climb 4 flights of stairs and it posed a safety issue for me. The rep. advised me that as long as the hotel property agreed to a refund that it would not be a problem to check out and then submit for a refund. Prior to checking out the hotel manager Keetler Austin was contacted and approved the refund because of the fact there were no elevators working on the property. I was able to take a screen shot of the refund that was issued by to Govx.com which was $743.96. I have filed several requests for a refund and have provided all the documents which I was asked to provide. I provided an email directly from the hotel manager that approved me leaving and the amount refunded on 3/15/26. I keep receiving different emails from Govx.com on why my refund was denied. The last one stated that "The hotel has provided the following reason for denial: hotel is sticking to terms and conditions as this is inside penalty." This is an outright lie since the hotel property has already issued a refund of my money. Govx.com has received my money and the additional refund for the hotel which is an absolute theft of my money. I continue to get the runaround from them.

March 15, 2026
Unprompted review
GOVX logo

Reply from GOVX

Hi Laura,

Thank you for sharing your issue. I am sorry to hear about your experience with our Memberdeals partner. I have requested more information so that we can follow up and assist you further.

GOVX

Rated 1 out of 5 stars

I have emailed 4 times to find out…

I have emailed 4 times to find out about verification. The 3rd time a case was set up. Said they would respond within 2 days. Nothing- no response from 4th email yet.

March 11, 2026
Unprompted review
GOVX logo

Reply from GOVX

Hello Kerri, thank you for sharing your issue. I've requested more information so that we can follow up and assist you further.
-GOVX

Rated 1 out of 5 stars

no significant deals and unable to delete my account

joined to do some comparison shopping and did not see any deals significantly better than without joining. tried multiple times to have my account deleted and site would not send the confirmation email to validate account deletion request. beware of data mining!

March 20, 2026
Unprompted review
GOVX logo

Reply from GOVX

Hello, thank you for sharing your issue. I've requested more information so that we can follow up and assist you further.
-GOVX

Rated 1 out of 5 stars

I have tried for 2 days to simply…

I have tried for 2 days to simply request the difference in advertised price from your GOVX website, but your company has refused to answer my concerns. So now I had to request a refund of my first purchase and now send it back and order a new exact model. The difference is $70.

March 13, 2026
Unprompted review
GOVX logo

Reply from GOVX

Hi Joe, thank you for sharing your issue. I've requested more information so that we can follow up and assist you further.
-GOVX

Rated 1 out of 5 stars

Where to even begin

Where to even begin? Couldn't process a payment for 3 days even with help from tech support could only keep telling me well. You're on the wrong Wi-Fi. Then they try and tell me that they need updated billing and shipment information even though it's already part of the web profile. This website has gone downhill in the last 4 years. Will never be shopping here again

March 12, 2026
Unprompted review
GOVX logo

Reply from GOVX

Hi Eric, thank you for sharing your issue. I've requested more information so that we can follow up and assist you further.
-GOVX

Rated 5 out of 5 stars

Good experience

Good experience. Easy surfing the website. Easy checkout. Excellent price. What more could I say

March 9, 2026
Unprompted review
GOVX logo

Reply from GOVX

Hi Daniel,
Feedback like this means a lot to us. Thank you for being a member!
-GOVX

Rated 5 out of 5 stars

Great products, prices and then some.........

Great products and prices. Site is easy to navigate, and you always have specials. Some of the easiest shopping I've ever done online.

March 9, 2026
Unprompted review
GOVX logo

Reply from GOVX

Hi Chris,
Thank you for your wonderful feedback! We're so glad to have you as a member and appreciate your support.
-GOVX

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