Expensive but worth it. Reclining 3piece suite in coloured leather, beautiful light blue colour and so comfy. Lumbar support was important as well as a high back, great for watching TV! Bought fro... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
As always with G Plan, very comfy 2 x two seater settees plus armchair, all with excellent lower back support. We also bought a small footstool with storage in the same material - reversing the lid p... See more
Company replied
Bought an additional sofa to go with two we bought about 6 years ago. Same model, same quality, same comfort. Delivery was within quoted timescales. Delighted with sofa. Only niggle is that, due to... See more
Company replied
Purchased in Fenwicks Canterbury. Staff very helpful. Furniture is just what we wanted blue leather. Might sound dramatic but is very nice. We have had G Plan before so confident will be as good a... See more
Company replied
Company details
- Furniture Manufacturer
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
With a heritage dating back to 1898, G Plan has become a benchmark for British design. Today our enduring quality is crafted into supremely comfortable and stylish sofas that are designed to be lived on. Just some of the reasons why we're one of the UK's largest furniture brands.
Contact info
Hampton Park West, Melksham, Wiltshire,, SN12 6GU, Melksham, United Kingdom
- 01225 700880
- consumercare@gplan.co.uk
- gplan.co.uk
4.2
Great
3K reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Good Quality 2 seater G plan…
Very Good Quality 2 seater G plan reclining sofa with adjustable lumbar support sold through Sterling furnishings Aberdeen. Service from both Sterling and G plan excellent. Any issues we had were dealt with promptly and to our satisfaction. Would recommend anyone to try G plan first , it’s a little more expensive but you are paying for quality and good service.
March 25, 2026
Reply from G Plan
Dear Derek,
Thank you for your 5 star review.
It's great to hear how pleased you are with the furniture and service.
Best wishes from The G Plan Team
What can I say!
What can I say. Prompt, friendly & polite, clean and tidy and job done well quickly.
Great service.
April 14, 2026
Unprompted review
Reply from G Plan
Thank your for taking the time to provide a review and your comments are much appreciated.
Best wishes from The G Plan Team
Really loved the sofas and the delivery…
Really loved the sofas and the delivery and putting it together was excellent
March 19, 2026
Reply from G Plan
Thank you for your 5 star review, it is lovely to know that everything went smoothly and you are happy with your sofas.
Best wishes from The G Plan Team
Quality is the best.
March 21, 2026
Reply from G Plan
Thank you Roland for you review and lovely comment.
Best wishes from The G Plan Team
Reply from G Plan
Many thanks for you 5 star review and it is great to hear that the delivery was on schedule and that you please with your G Plan purchase.
Best wishes from The G Plan Team
Chloe Suite
As always with G Plan, very comfy 2 x two seater settees plus armchair, all with excellent lower back support. We also bought a small footstool with storage in the same material - reversing the lid provides a handy drink table!
March 21, 2026
Reply from G Plan
Thank you for your lovely review and we will certainly pass on the details of your innovative use of the footstool to our design team.
Best wishes from The G Plan Team
Installation of heater in recliner chair …
Steve arrived on time and explained everything he was doing. He was friendly and happy.to answer any questions. The work was completed within the time frame he suggested
March 19, 2026
Unprompted review
Reply from G Plan
Thank you Lynda for your kind words regarding Steve, of our of technicians. We will certainly pass on your good wishes.
Many thanks, The G Plan Team
Eleanor England is a great ambassador for Parker Knoll/G-Plan
Eleanor England is a great ambassador for Parker Knoll/G-Plan.
Eleanor successfully went out of her way to satisfy us because Furniture Village's (whilst their staff were friendly and tried to help) procedures would not allow them to help in replacing worn out parts.
We purchased Malvern Range Two Elevate and a Three Seater in April 2017 from Furniture Village, (which we are very pleased with) this is the second time small parts on the electrical side of the control has required replacing, due to normal wear and tear, the previous time was in 2021 then and now Parker Knoll's/G-Plan's customer service team have excelled whilst Furniture Village failed.
March 19, 2026
Unprompted review
Reply from G Plan
Dear Rodney
Thank you for letting us know how Eleanor was able to help, this is really good news.
Best wishes, The G Plan Team
Uncomfortable footrests
We purchased two Malvern electric recliner sofas at a local independent store who were a pleasure to deal with.
Sofas are comfortable, well made and have excellent back support. Our only criticism is that the footrests are very uncomfortable. There is a wooden bar at the base which really digs into your heels or legs depending on height. Unfortunately we were not able to sample an electric recliner before purchasing and only discovered this problem on delivery.
February 12, 2026
Unprompted review
Reply from G Plan
Dear Helen,
Thank you for taking the time to share your feedback, and for your kind comments about the comfort, build quality, and back support of your Malvern recliner sofas, we’re really pleased to hear those aspects are working well for you.
We’re sorry to learn that you’ve found the footrests uncomfortable. While the Malvern is a long standing and very popular model, and manufactured fully in line with our specifications, we do appreciate that comfort can vary from person to person.
As your sofas were purchased through an independent retailer, we would recommend contacting them in the first instance to discuss your concerns. If possible, sharing a photo of the footrest may help them assess whether everything is as expected and to our specification. They’ll be best placed to advise on any available options, and we’ll of course support them where we can.
Thank you again for your feedback, and please don’t hesitate to get in touch if you have any queries.
Best Wishes, The G Plan Team
Thank you for fast delivery!
March 6, 2026
Unprompted review
Reply from G Plan
Thank you Patty for your review.
We are glad to hear your order arrived quickly!
Best wishes from The G Plan Team
Further to my review on our purchase of…
Further to my review on our purchase of a GPlan Seattle sofa & chair & the reply from GPlan I would like to state that basically GPlan have marked their own homework they provided the technicians who stated we should dress’ the seat fabric each time we stand up & the wrinkling was due to the fabric grabbing the foam !
If I could attach a photo to this review I would!
Please do a deep dive on the reviews there have been problems with the Seattle range I wish I had done more research.
September 15, 2025
Unprompted review
Reply from G Plan
Thank you for your further comments.
We’re sorry to hear that you remain unhappy with the outcome, however we would like to clarify an important point regarding the inspection process.
The technicians who assessed your furniture are fully independent third-party specialists. They are not employed by, or affiliated with, G Plan in any way. Their role is to provide an unbiased, professional assessment based solely on the condition of the product. We do not influence their findings, and their conclusions are made independently following their inspections.
On two separate occasions, independent technicians carried out thorough assessments of your suite and both reached the same conclusion , that there is no manufacturing fault present. The guidance provided during the visit, including advice on maintaining the appearance of the fabric, reflects standard industry recommendations for upholstered furniture.
We appreciate that this may not align with your expectations, and we understand your frustration. However, we must rely on the objective findings of independent experts when reviewing concerns of this nature.
Thank you again for your feedback, which has been noted.
Best wishes from The G Plan Team
Excellent service and product quality
Excellent advice by retailer, assistance with choosing the right sofa and two
armchairs, placing order and delivery. Top rate service from start to finish
March 16, 2026
Unprompted review
Reply from G Plan
Thank you Shirley for you fabulous comments - we are pleased that the whole process so positive.
Best wishes from The G Plan Team
Reply from G Plan
Dear Colin - thank you for your 5 star review. It is lovely to know that you are happy with your furniture.
Best wishes from The G Plan Team
G plan has been around for many years…
G plan has been around for many years and was a firm favourite of my parents. The sofa and chair I purchased is extremely comfortable and made to a very high standard. Delivery was within the time frame offered at the retailers
February 21, 2026
Reply from G Plan
Thank you Lindsey for your lovely review. It is great to hear that your parents are G Plan fans and that you are pleased with your purchase.
Best wishes from The G Plan Team
Excellent service
Brilliant service from start to finish the furniture is so comfortable just what we needed
March 12, 2026
Unprompted review
Reply from G Plan
Thank you Beverly for your 5 star review. It is lovely to know that the whole experience of purchasing your G Plan furniture has been so positive.
Best wishes from The G Plan Team
Reply from G Plan
Dear Stuart, We are sorry that you are disappointed with your G Plan furniture as we take every care to ensure all of our furniture is manufactured to the highest standards, using the finest materials. We understand that the retailer arranged an inspection and report on your furniture which did not deem the furniture / fabric to have a manufacturing fault present. The fabric pile will flatten with use and appear different shades as it catches the light. This is a characteristic of the fabric and would not be considered a fault. Fabric characteristics would usually be explained when you are with the retailer but are also covered in our care information. We understand that the independent assessor visited and concluded that there was no manufacturing fault. We appreciate that this is not the outcome you were hoping for, and advise that we would be able to liaise with your retailer to arrange a second opinion, if required. We would also be able to request the technician advise you in a practical sense regarding the fabric.
Please reach back out to your retailer, if you would like to arrange a second opinion and we can get this actioned.
Best wishes from The G Plan Team
Good quality at a good price with a…
Good quality at a good price with a good service
February 17, 2026
Reply from G Plan
Dear Geoffrey & Jackie,
Thank you for your 5 star review.
You've mentioned everything we aim to provide to all of our customers, thank you!
Best wishes
The G Plan Team
Two electric recliners arrived…
Two electric recliners arrived yesterday they are pure quality, very comfortable
March 10, 2026
Unprompted review
Reply from G Plan
Dear Findlay,
Thank you for your 5 star review.
I'm glad that you are enjoying the quality and comfort of your new furniture.
Best wishes
The G Plan Team
Sofa /Rob the service man
Rob the service technician
Due 10/3/26@9am rang me to let me know he was going to be late. When he arrived he introduced himself and apologized being late there had been a hold up on the motorway
He was polite and made me feel at ease he explained about the sofa odour and would report it
March 10, 2026
Unprompted review
Reply from G Plan
Dear Carol,
Thank you for your 5 star review.
It's great to hear that you had such a good service from Rob. We will certainly work on the report he submits and act accordingly.
Best wishes
The G Plan Team
Reply from G Plan
Dear Trevor,
Thank you for your 5 star review.
I'm pleased to hear that you are pleased with your furniture and delivery experience.
Best wishes
The G Plan Team
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