GrabAGun.com Reviews 985

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Their entire NFA business conducted at the storefront location is dependent upon the physical presence of 1 employee. Drove over to the Coppell location 5/19/26 to get my form 4 filled out after hav... See more

Rated 4 out of 5 stars

Ordered a gun, ammo, and magazines. Gun and mags shipped fast. FFL I used was already in their system. All items received in good condition. Rifle was cheapest I could find including transfer fe... See more

Rated 3 out of 5 stars

initially ordered 2 glock mags. never received shipping info so I called. guy said were issues with warehouse and resubmitted order. finally got new shipping notice but for only 1 mag. called again, n... See more

Rated 5 out of 5 stars

Ordered, my purchase & it arrived quickly (communication could have been a little better). Notified by local FFL, picked up same day. Paperwork was all good & check went thru w/no hitch's. Very happy... See more

Company details

Information provided by various external sources

GrabAGun.com is one of the largest suppliers of firearms in the country.


Contact info

3.4

Average

TrustScore 3.5 out of 5

985 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Pleased!

Good price on the ammo I bought and quick shipping, too! 5-star experience!

September 22, 2022
Unprompted review
Rated 5 out of 5 stars

GrabaGun is too notch

GrabaGun is great! Got a fair price on my weapon, shipping is cheap and crazy fast, and their inventory is second to none! And if you make a mistake or your wife finds out you bought “another gun,” their customer service is good too!

September 21, 2022
Unprompted review
Rated 5 out of 5 stars

Great company to do business with

Great company to do business with.
They are very professional and their website is very easy to navigate, easy to order and the delivery is fast plus the prices are fenomenal.

September 16, 2022
Unprompted review
Rated 5 out of 5 stars

The service and delivery of my new…

The service and delivery of my new friend was fast! I ordered it Friday and late Sunday night I got a tracking number that said 3 to 5 business days. Well that Monday night I got a update to Tuesday! I was as happy as a 5 years old getting a puppy Christmas morning!

September 16, 2022
Unprompted review
Rated 5 out of 5 stars

Fast shippingI

Fast shipping, Good price and quality products. Made several purchases over the last 10 years, always been a great experience.

September 18, 2022
Unprompted review
Rated 5 out of 5 stars

Grab a gun very professional company

I had created an issue on my end and could not solve it I called customer service talk to a representative named Joe he took care of all issues and I was able to purchase the item. The item was a great price and the shipping was quick I highly recommend grab a gun have bought items before and will continue to do business keep up the good work thank you Alfred

September 9, 2022
Unprompted review
Rated 1 out of 5 stars

Purchased Two SW revolvers...very disapponted

I just received my order of two SW revolvers. When I went to pick up the guns at the FFL, upon inspection, I had concerns both revolvers were not new. I asked the guy at the FFL and he believed they were new. I had purchased guns from the FFL before so I trusted his opinion. After I transferred the firearm and took it to my place of employment, several of my co-workers believed both guns were not new. I was rather pissed off because I paid for new guns. And btw, I am a police officer. Come to find out, I googled the return policy and read that once its transferred you are pretty much SOL. Very disappointed!!!

September 18, 2022
Unprompted review
GrabAGun.com logo

Reply from GrabAGun.com

GrabAGun only sells brand new firearms direct from distribution. It has no way to source used firearms - even if desired. We recommend calling Smith and Wesson, giving them your serial numbers, and asking them for date of manufacture. We assure you they are in fact brand new. The "guy at your place of employment" opinion is wrong. We will add that Smith and Wesson is known for shipping revolvers that are not always 100% clean. It is our understanding that they test fire a certain number of them at the factory but only clean those tested with with compressed air. If you scroll back through years and years of reviews (on us as well as our competitors) you will see a common theme about people thinking their new Smith and Wesson revolver is "used". They aren't. Call S&W to check the serial numbers and get their take on their things.

Rated 5 out of 5 stars

as far as Grab A Gun goes great…

as far as Grab A Gun goes great service. The ProMag magazine I bought however is not seating in the Ruger LCP. Now the original it came with was hard to seat also. I'm wondering if I have a defective LCP? Any help out there? This is not an LCPII or the Max model. standard LCP.

September 15, 2022
Unprompted review
Rated 1 out of 5 stars

Bad service.

I ordered a revolver through their “California Compliant” selections, it was not California compliant, the FFL could not accept it and GAG wanted to charge me for return post and re-stocking. If you are considering a purchase from GAG, I strongly recommend you go to .budsgunshop.

September 6, 2022
GrabAGun.com logo

Reply from GrabAGun.com

Sorry for the issue and frustration caused. Truly. We will update the item you purchased to make sure the error does not happen again. While we do our best to ensure firearms are labelled correctly, it is ultimately up to buyers to ensure that they are legally allowed to own the firearm they are purchasing. CA has a website where all firearms can be double checked against.

Also, Bud's Gun Shop rating here on Trust Pilot is currently just 1.6 stars.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look