GrabBars.com Reviews 1,224

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the superior craftsmanship, sturdy feel, and attractive appearance of the grab bars. Many people found the website user-friendly, making the ordering process easy and efficient. The delivery service is frequently mentioned as exceptionally fast, with items arriving promptly and well-packaged, often exceeding expectations for standard shipping. However, some customers were dissatisfied with the return policy, describing it as difficult or effectively useless, especially when products did not meet their expectations regarding appearance or description. A few people also reported issues with packaging, noting that some items arrived without adequate protection or were crammed into boxes, leading to minor damage.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Quality

Consumers consistently express high satisfaction with product quality. Many reviewers praise the items as... See more

Order

Customers had positive experiences with order. Reviewers consistently praise the ease of ordering, with many... See more

Website

Reviewers mention positive feedback about the website. Customers found the website easy to use and navigate,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such an easy and satisfying experience in purchasing grab bars from GrabBars.com. Instead of scrolling through lists and lists of grab bars on a popular 'smile' big company site and being frustrated,... See more

Company replied

Rated 5 out of 5 stars

I highly recommend grabbars.com for their product selection, product information, placement guides, informative installation guides, and helpful customer service. Pricing is competitive too, even wh... See more

Company replied

Rated 5 out of 5 stars

My wife was coming home from the rehab hospital. The therapists said we needed a horizontal grab bar in the shower at home. The grab bar was ordered from Grabbars.com, shipped, received and now we... See more

Company replied

Rated 5 out of 5 stars

We updated our bathroom and decided to install ADA compliant grab bars. Found GrabBars.com online. Great selection and ordered easily. Package arrived two days later, using standard delivery. Durin... See more

Company replied


Company details

  1. Bathroom Supply Store

Written by the company

GrabBars.com is the the internet's #1 destination for grab bars for showers, bathtubs, toilets, and more! Our bathroom grab bars come in a wide selection of colors, styles, shapes, and lengths. Searching for a specific designer grab bar? Rest assured, we have it. All grab bar orders ship within 24 hours!


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Everything was as expected

Everything was as expected. No surprises, product met description and expectations. Totally satisfied with GrabBars.

October 9, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

Thank you for your straight forward review!

Jayme
Customer Service Manager
704-800-4629

Rated 5 out of 5 stars

Great Experiences

Great Selection and quick shipping. Ordered for our business several times now.

September 29, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

Thank you for the great review! We’re happy to hear you are pleased with the your order.

Jayme
Customer Service Manager
704-800-4629

Rated 1 out of 5 stars

Designer Grab Bars

I ordered two designer series grab bars in brushed. The bars arrived, crammed into one small cardboard box. There was no packing. The bars were in plastic sleeves. I opened one of the bars. It looked like cheap metal and very industrial. I requested a return, knowing there was a 20% restocking fee. I contacted Grab Bars customer service for a return authorization. I packed the bars in the original box exactly as they had been shipped to me. There was a small ding on one of the flanges on one of the bars. They would not accept the return! I had to pay an additional $10 to have the grab bar shipped back to my home. I will find an outhouse fitting of the cheap, industrial grab bar. The only thing shittier (no pun intended) than grabbars.com products is their customer service. Don’t be fooled by their low prices - they’re not inexpensive; they’re CHEAP!

DO NOT BUY ANYTHING FROM grab bars.com!

October 1, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

We’re sorry to hear that your experience wasn’t what you were hoping for. Our Designer Series grab bars are built from high-quality stainless steel and designed to balance durability with style, though we understand they may not have been the right fit for your project.

As for your return, our policy does require items to come back in like-new condition so they can safely be resold. In this case, the bar had a small ding, so we weren’t able to process the return. We know that can be frustrating, and we always try to be as clear as possible about our policies on our website.

We truly appreciate your feedback.

Jayme
Customer Service Manager
704-800-4629

Rated 5 out of 5 stars

Helpful answers

I haven’t installed them yet, but the grab bars I ordered are just what I expected and were delivered on time. While deciding what to order, my questions were answered clearly and timely. I recommend grab bars.com

September 10, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

We greatly appreciated both your review and for your recommendation. Thank you.

Jayme
Customer Service Manager
704-800-4629

Rated 5 out of 5 stars

Quick delivery

Quick delivery; reasonable price compared with other vendors. Looks great installed.

September 23, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

Thank you for sharing your experience with us. We are glad you are happy with your bars.

Jayme
Customer Service Manager
704-800-4629

Rated 5 out of 5 stars

Very satisfied

Helpful support, great product, very satisfied.

September 10, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

Thank you for your straightforward review.

Jayme
Customer Service Manager
704-800-4629

Rated 5 out of 5 stars

Sturdy Wall Mounted Teak Seat that actually is as described and holds the weight it claims.

I had difficulty ordering from the website so I contacted the company directly. The salesperson was very helpful, established my order and I received it promptly. The tile installer we are using was impressed with the quality as well and will recommend this company to future customers.

September 19, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

Thank you for your thoughtful review! We’re glad our team was able to assist with your order. It’s wonderful to hear both you and your installer are impressed with the quality. We truly appreciate the recommendation!

Jayme
Customer Service Manager
704-800-4629

Rated 5 out of 5 stars

Great quality products

Great quality products delivered in a timely manner.
Very easy to process orders.

September 10, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

We appreciate your straight forward review!

Jayme
Customer Service Manager
704-800-4629

Rated 5 out of 5 stars

Easy shopping

Easy shopping, very quick response to my questions about dimensions, seems like they pay attention to the chat and are responsive and commited to customer service.

September 12, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

Thank you for sharing your experience! We’re so glad you found shopping easy and that our team was able to quickly answer your questions. We truly appreciate your kind words about our customer service.

Jayme
Customer Service Manager
704-800-4629

Rated 5 out of 5 stars

grab bars.com has always been great

grab bars.com has always been great. Excellent pricing and my orders arrive quickly and help me get my customers fitted up safely!

September 12, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

Thank you for your kind words! We’re so glad to hear you’ve consistently had a great experience with us. It means a lot knowing our products are helping you keep your customers safe!

Jayme
Customer Service Manager
704-800-4629

Rated 5 out of 5 stars

GrabBars is my go-to for safety bars

GrabBars is my go-to for safety bars. I have been using their safety bars for the past 10 years, in each location I have lived in.

September 8, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

We appreciate your straight forward review!

Jayme
Customer Service Manager
704-800-4629

Rated 5 out of 5 stars

Great company

The website was very user friendly with great descriptions of the products. Prices were extremely reasonable in comparison to similar products from other vendors. My items shipped out the same day I purchased them (Thursday) and arrived Monday morning. The quick delivery was through standard shipping and didn’t require an outrageous “expedited shipping” charge. Overall, I’m very pleased with the company and their products.

September 8, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

Thank you for such a thoughtful review! We’re so glad you found our website easy to use & our prices competitive. It’s wonderful to hear you’re pleased with both our products and service, we truly appreciate you!

Jayme
Customer Service Manager
704-800-4629

Rated 5 out of 5 stars

The web sit was easy to shop and sort…

The web sit was easy to shop and sort to find what we wanted. The shipping was very quick and the quality of the grab bars was impressive.

September 8, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

Thank you for your kind review! We’re glad to hear our website made shopping easy and that your order arrived quickly.

Jayme
Customer Service Manager
704-800-4629

Rated 5 out of 5 stars

Trust and security: the grab bars come to life!

My experience was great because I spoke to a person, Jackie, who knew her business and was very straightforward regarding the product and availability and all of the things a potential buyer would want to know. I very much enjoyed speaking with her and found that I could completely trust what she was telling me. The evidence for that was when I received the products, the bars, they were even better than she had described. It was joyful!

August 14, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

Thank you for sharing your experience and for your kind remarks. We’re so glad our team was able to help you find exactly what you needed and that you are happy with your grab bars.

Jayme
Customer Service Manager
704-800-4629

Rated 5 out of 5 stars

Excellent quality

Excellent quality. Rapid shipping.

September 4, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

We appreciate your straight forward review!

Jayme
Customer Service Manager
704-800-4629

Rated 5 out of 5 stars

Easy grab Bob S

Easy to order. Received promptly. Well packaged. Quality product.

September 4, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

Thank you for the straight forward review!

Jayme
Customer Service Manager
704-800-4629

Rated 5 out of 5 stars

Bought Bar

The grab bar was reasonably priced and arrived within 7 days. It appears to be of excellent quality.

August 28, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

Thank you for the five star review! We’re so glad to hear your grab bar arrived swiftly and you are happy with the vaule of them. We truly appreciate your support!

Jayme
Customer Service Manager
704-800-4629

Rated 5 out of 5 stars

They had everything we needed in Stock

They had everything we needed in Stock. Shipped out the same day and all our materials arrived within 2 days.

August 29, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

Thank you for your review! We’re so glad we had everything you needed in stock and that your order arrived so quickly. We appreciate your support!

Jayme
Customer Service Manager
704-800-4629

Rated 5 out of 5 stars

This is my second order from this…

This is my second order from this company all around excellent customer service items came packaged well exactly what we ordered very happy to recommend to others

August 27, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

Thank you for your continued support! We’re so glad to hear your second order arrived just as expected. Your recommendation truly means a lot to us!

Jayme
Customer Service Manager
704-800-4629

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