Update - after jumping through too many hoops, I finally received a replacement order. The company initially denied that the weird random package was from them, and I had to do a lot of digging an... See more
Company replied
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The idea for Grabie started in 2021 as a response to the widespread anxiety and depression that touched many of our lives during the pandemic. We ourselves have experienced the uplifting, inspiring, and healing powers of creative expression through art and became passionate about making it available and accessible to as many people as possible! Together we’re committed to encouraging everyone to embrace their individuality and express themselves creatively. Our goal is to support as many people as possible by giving them access to art supplies that they would not otherwise have. We’ve seen how art can support mental health, so we’ve created the Grabie Art Fund to fund donations of art supplies to our partner organizations. Your purchase helps to put thoughtfully selected art supplies into the hands of people in underserved communities, to support mental health via art therapy.
530 Showers Dr Ste 7129, 94040, Mountain View, United States
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I placed my order 12 days ago, money was drafted from my account almost immediately. According to the USPS tracking number provided my order has been sitting in Jamaica, NY and has not moved. I find this unacceptable and doubt I will ever order from Grabie again.

Reply from Grabie
Love my monthly subscriptions can’t wait for my August box . It has so many beautiful thing to use❤️
They were so much smaller than the picture not really like in the picture
Never received item: This order was sent to the wrong place and costumer service was very poor. They expected for me to chase down the item to an unknown address at least 45 minute ride away. Very poor service

Reply from Grabie
I can't review the products I ordered because I have not received them yet. I did email Grabie and received a response that because my item wasn't in stock at their warehouse they were shipping it from their factory in SHANGHI! First, I was disappointed that these items were coming from China. Had I know that upfront I wouldn't have ordered. Second, I have no idea when my order will be arriving. I did get an email that I could track but when I tried to track it said my order would be delivered on April 4 or 5th, 2022. It's now 2023! Also, I don't like putting in my personal information to track from China. I have no idea who is getting that information. Had I know there would be a long shipping time I wouldn't have ordered either. I responded to the company my concerns regarding this and have not received a response. As of now, I have no idea when I'll get my order and had I been given information upfront I would have ordered from some other place. I don't think their business practices are upfront with customers. I'm pretty disappointed because I would have ordered from them again had this gone smoother because they have some nice products but definitely not worth the long shipping time. Too late to cancel and I can't imagine the headache a return would be.
The entire set came beautifully packed. There are such fine quality miniature brushes bundled with the set of paints. Being a watercolor artist, I have been very picky about the good pigments and I must say I am super impressed with this watercolor paint set. The colors are rich in pigments and have such a creamy texture. I will highly recommend this to anyone planning to invest in foot watercolors and also looking for so many shades in the same palette.
Congratulations to Grabie for creating such a wonderful product.
Ordered a water color set several days ago, was charged $15 for shipping and as far as I know my order has not been shipped! I have not received any contact from the company regarding my order, not even a confirmation. I suppose the fact that the money was swiped out of my account at the second placed my order is the only confirmation I'm getting. No contact number so I sent 2 emails and have not received any response whatsoever 0 customer service, the funny part is this package is supposed to be sent to Oregeon, not to far from San Francisco.

Reply from Grabie
Just one more e-commerce platform reselling my designs in direct contravention of my terms of use and without my consent or a commercial use license! There are hundreds of these resellers using drop shipping from China to their customers and for some reason they are targeting my Etsy shop and stealing me blind! Sadly the people who are buying from these shops do not know they are buying stolen property and also infringing on my copyright.

Reply from Grabie
To say I was disappointed is an understatement. I just received a bunch of stickers. Not the beautiful container that they show in the ad.

Reply from Grabie
I think these are some of the most beautiful stickers I have ever had..my problem with them is trying to get the sticker off of the back..I have used every device I can think of and end up losing half of the sticker whjich is very frustrating since I make over 200 cards per year. Any suggestions to make it easier to use would be of greaat help
Where is the globe like advertized?

Reply from Grabie
I was very happy with items ordered. Next time I'll order the larger quantity of colored pencils for more variety of colors.
I'm very happy with everything.
Shipping was quicker than expected.
The scrapbooking items I received were great. Actually much better than I anticipated! Very nicely and safely packed and shipped. Will absolutely order again
Love my new Grabie brushes. The brush handles is prefect to hold and paint with. The set has a great size selection and the brushes themselves are watercolor perfect. Well done.
The colors are rich and vibrant! They lend themselves to imagination!
Beautiful butterflies amd flowers!! Great quality!!! Magnificent colors! Will purchase from Grabie more times!!!
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