Grabie Reviews 192

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, including pens, watercolors, and acrylic markers, noting their vivid colors and opaque coverage. Many people are impressed with the performance of the glitter pens, highlighting their amazing sparkle and juicy flow, often preferring them over other brands. The variety of colors available is also a significant positive, making the products suitable for gifting to friends and family. However, some customers also noted issues with shipping, receiving incorrect items or products that were poorly packaged and arrived damaged. A few other people also felt that while the product designs were pretty, the printing quality could be improved, as some images appeared blurry.

What people talk about most

Product

People report positive experiences with product, with many reviewers expressing satisfaction with the quality... See more

Quality

Reviewers mention positive feedback about quality, with many expressing satisfaction with the products,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Update - after jumping through too many hoops, I finally received a replacement order. The company initially denied that the weird random package was from them, and I had to do a lot of digging an... See more

Company replied

Rated 3 out of 5 stars

Love the Grabie glitter gel ink pens, BUT, beware if they stop working. I shook one and ended up with emerald green glitter ink all over me, my clothes, chair, the piece I was working on, my kindle a... See more

Company replied

Rated 3 out of 5 stars

On the advertisement it showed not only the little water brushes but also a set of water color brushes coming with the paints. I never got those brushed. I wrote to you asking about it but never got... See more

Company replied

Rated 5 out of 5 stars

These pens are wonderful! Much more juicy that Pilot Frixions, which I've used for almost 20 years. I would definitely choose a Grabie over Frixions these days!

Company replied


Company details

  1. Art Supply Store
  2. Craft Store
  3. Paint Store
  4. Scrapbooking Store
  5. Stationery Store

Written by the company

The idea for Grabie started in 2021 as a response to the widespread anxiety and depression that touched many of our lives during the pandemic. We ourselves have experienced the uplifting, inspiring, and healing powers of creative expression through art and became passionate about making it available and accessible to as many people as possible! Together we’re committed to encouraging everyone to embrace their individuality and express themselves creatively. Our goal is to support as many people as possible by giving them access to art supplies that they would not otherwise have. We’ve seen how art can support mental health, so we’ve created the Grabie Art Fund to fund donations of art supplies to our partner organizations. Your purchase helps to put thoughtfully selected art supplies into the hands of people in underserved communities, to support mental health via art therapy.


Contact info

3.9

Great

TrustScore 4 out of 5

192 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

I placed my order 12 days ago

I placed my order 12 days ago, money was drafted from my account almost immediately. According to the USPS tracking number provided my order has been sitting in Jamaica, NY and has not moved. I find this unacceptable and doubt I will ever order from Grabie again.

July 15, 2023
Unprompted review
Grabie logo

Reply from Grabie

We are sorry that we are not satisfactory to you. We have contacted you by email and will do everything we can to resolve the issue for you as soon as possible.

Rated 1 out of 5 stars

Never received item

Never received item: This order was sent to the wrong place and costumer service was very poor. They expected for me to chase down the item to an unknown address at least 45 minute ride away. Very poor service

February 15, 2023
Unprompted review
Grabie logo

Reply from Grabie

Hi Ivette, thanks for your feedback, we contacted USPS and it turned out that the delivery failed due to an incomplete address, would you mind replying to our email to confirm the address, and we'll try our best to make sure the package will be delivered to you asap. Thanks for shopping with Grabie!

Rated 2 out of 5 stars

Disappointed in Grabie. Advise to shop elsewhere!

I can't review the products I ordered because I have not received them yet. I did email Grabie and received a response that because my item wasn't in stock at their warehouse they were shipping it from their factory in SHANGHI! First, I was disappointed that these items were coming from China. Had I know that upfront I wouldn't have ordered. Second, I have no idea when my order will be arriving. I did get an email that I could track but when I tried to track it said my order would be delivered on April 4 or 5th, 2022. It's now 2023! Also, I don't like putting in my personal information to track from China. I have no idea who is getting that information. Had I know there would be a long shipping time I wouldn't have ordered either. I responded to the company my concerns regarding this and have not received a response. As of now, I have no idea when I'll get my order and had I been given information upfront I would have ordered from some other place. I don't think their business practices are upfront with customers. I'm pretty disappointed because I would have ordered from them again had this gone smoother because they have some nice products but definitely not worth the long shipping time. Too late to cancel and I can't imagine the headache a return would be.

March 8, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent watercolor set with brushes

The entire set came beautifully packed. There are such fine quality miniature brushes bundled with the set of paints. Being a watercolor artist, I have been very picky about the good pigments and I must say I am super impressed with this watercolor paint set. The colors are rich in pigments and have such a creamy texture. I will highly recommend this to anyone planning to invest in foot watercolors and also looking for so many shades in the same palette.
Congratulations to Grabie for creating such a wonderful product.

February 14, 2023
Unprompted review
Rated 1 out of 5 stars

Where is my order, where is the customer service?

Ordered a water color set several days ago, was charged $15 for shipping and as far as I know my order has not been shipped! I have not received any contact from the company regarding my order, not even a confirmation. I suppose the fact that the money was swiped out of my account at the second placed my order is the only confirmation I'm getting. No contact number so I sent 2 emails and have not received any response whatsoever 0 customer service, the funny part is this package is supposed to be sent to Oregeon, not to far from San Francisco.

February 12, 2023
Unprompted review
Grabie logo

Reply from Grabie

Hi Jet, We couldn't find your order by searching your name, and didn't receive your email on our customer service email account, could you please share your email you use to place the order? We're happy to help! No worries, we'll definitely help if you placed the order on our site.

Rated 1 out of 5 stars

DITIGAL THEFT

Just one more e-commerce platform reselling my designs in direct contravention of my terms of use and without my consent or a commercial use license! There are hundreds of these resellers using drop shipping from China to their customers and for some reason they are targeting my Etsy shop and stealing me blind! Sadly the people who are buying from these shops do not know they are buying stolen property and also infringing on my copyright.

January 4, 2023
Unprompted review
Grabie logo

Reply from Grabie

Hello Yvonne. Thank you for reaching out, and we are sorry about your experience. We take intellectual property rights very seriously and aim to respond as quickly as possible to any reports of infringements. Please send detailed information to our email: service@grabie.cc so that we can investigate right away. Thanks!

Rated 4 out of 5 stars

Good fun

Good fun.

I will do the lon.

Robin

December 7, 2022
Unprompted review
Grabie logo

Reply from Grabie

Glad to hear that, Robin! That made my day!

Rated 1 out of 5 stars

To say I was disappointed is an…

To say I was disappointed is an understatement. I just received a bunch of stickers. Not the beautiful container that they show in the ad.

November 29, 2022
Unprompted review
Grabie logo

Reply from Grabie

Hi Danny, We checked your order, and turned out that you only ordered one set of stickers, not including any container. If you'd like to have one, feel free to order on our website. Thanks!

Rated 5 out of 5 stars

I think these are some of the most…

I think these are some of the most beautiful stickers I have ever had..my problem with them is trying to get the sticker off of the back..I have used every device I can think of and end up losing half of the sticker whjich is very frustrating since I make over 200 cards per year. Any suggestions to make it easier to use would be of greaat help

October 25, 2022
Unprompted review
Rated 3 out of 5 stars

QUESTION - Where is the globe like seen?

Where is the globe like advertized?

October 15, 2022
Unprompted review
Grabie logo

Reply from Grabie

Hi Lois, could you please specify your needs so that we can know what we can do to help, do not hesitate to contact our customer service anytime!

Rated 5 out of 5 stars

Love my new Grabie brushes

Love my new Grabie brushes. The brush handles is prefect to hold and paint with. The set has a great size selection and the brushes themselves are watercolor perfect. Well done.

August 15, 2022
Rated 3 out of 5 stars

Cheep product

September 10, 2022
Grabie logo

Reply from Grabie

Hi Pam, please share with us your feedback on products; we'll continue to solve your problems and upgrade our products and service, do not hesitate to contact our customer service anytime!

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