Grace Removals Group - BunburyReviews 

39
TrustScore 5 out of 5

4.8

13 Gibbons Road, 6320 WA, Bunbury, AU


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Rated 5 out of 5 stars

Team was on time and very professional and when it was discovered the truck wasn't big enough another one was sent without any fuss. Moving is always stressful but with a good team it takes that stres... See more

Company replied

Rated 5 out of 5 stars

Grace is a big company but it feels as if you're dealing with a nice family. Very friendly, generous and nothing is too much. We moved to Australia with them from Holland 20 years ago and still use th... See more

Company replied

Rated 5 out of 5 stars

The Bunbury team were friendly, efficient and professional when packing and transporting our belongings from Manjimup to Perth in readiness for delivery to Albany. Very happy with the quality of ser... See more

Company replied

Rated 5 out of 5 stars

Removing the stress I was feeling having to face packing all my stuff. Grace responded quickly and professionally completed the job in no time. I don’t think I will be moving any time soon if ever, bu... See more

Company replied


Company details

  1. Moving Company
  2. Logistics Service
  3. Shipping Service

Written by the company

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Contact info

  • 13 Gibbons Road, 6320, WA, Bunbury, Australia

  • 1300725991

4.8

Excellent

TrustScore 5 out of 5

39 reviews

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4.8

All reviews

(39)

333 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The choice for moving

Pleasant, competent and reliable. Now we hope that all our stuff arrives safely in Europe 🤩

April 11, 2023
Grace Removals Group - Bunbury logo

Reply from Grace Removals Group - Bunbury

Dear Herbert,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

great service

From start to finish the Grace office staff were very helpful and polite. The removalist's were on time and did a great job! We would recommend Grace to anyone wanting a hassle free experience.

March 24, 2023
Unprompted review
Grace Removals Group - Bunbury logo

Reply from Grace Removals Group - Bunbury

Dear Carol,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Moving house with Grace

They were on time, worked efficient and finished the job in a good time at a very reasonable price

March 16, 2023
Grace Removals Group - Bunbury logo

Reply from Grace Removals Group - Bunbury

Dear Gerhard,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Good job!

The delivery was on time and the crew Nathan Manson and Darren Meager were very professional, courteous and careful with the delivery items. Darren and Nathan also helped put together some of the items and went beyond expectations.
Overall a very good service.

February 13, 2023
Unprompted review
Grace Removals Group - Bunbury logo

Reply from Grace Removals Group - Bunbury

Dear Bryan,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Professional and hard working

Max, Peter and Sean worked so hard on a 30 plus degree day. They were helpful, kind natured and professional. I would definitely use grace removals privately if I needed to.

January 8, 2023
Unprompted review
Grace Removals Group - Bunbury logo

Reply from Grace Removals Group - Bunbury

Dear Ellie,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Speedy, supportive and efficient

I just wanted to say a huge thanks to you and the Bunbury guys that moved me to Manjimup last week. I was so impressed with your, and their tirelessness and speedy work, supportive processes and efficiency, if that is the best way to describe it, which made the whole process so much easier. Thank you!

January 23, 2023
Unprompted review
Grace Removals Group - Bunbury logo

Reply from Grace Removals Group - Bunbury

Dear Christopher,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Great communication

Great communication, work and care. Can't fault them.

January 11, 2023
Unprompted review
Grace Removals Group - Bunbury logo

Reply from Grace Removals Group - Bunbury

Dear Taylor,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Hard Workers

Friendly, helpful workers. Did a good job and we polite. Asked me where I wanted everything. James Duance dud a great job leading his team.

January 4, 2023
Unprompted review
Grace Removals Group - Bunbury logo

Reply from Grace Removals Group - Bunbury

Dear Tristan,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Friendly, efficient and professional

The Bunbury team were friendly, efficient and professional when packing and transporting our belongings from Manjimup to Perth in readiness for delivery to Albany. Very happy with the quality of service. Thanks guys

Edit: there was numerous things damaged upon delivery- hard to know if it was because the box or truck were packed poorly (e.g a steel bucket was packed with the Foxtel box and it’s now scratched really badly, our main floor lamp needs to be chucked out as the pole is bent and the base badly scuffed) or if it was inevitable because of the journey but a bit disappointing in the end.

December 13, 2022
Unprompted review
Grace Removals Group - Bunbury logo

Reply from Grace Removals Group - Bunbury

Dear Kellie,

Thank you for getting in touch with us. We’re sorry to hear that your recent experience with Grace was below expectation. We’ve been able to locate your details in our system and a Grace representative will be in touch with you to follow up.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

The entire process was smooth and…

The entire process was smooth and stress free. The removalists were professional and helpful.

December 11, 2022
Unprompted review
Grace Removals Group - Bunbury logo

Reply from Grace Removals Group - Bunbury

Dear Rebecca,

Thank you for your kind words. We appreciate your feedback. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Grace will go the distance

Grace is a big company but it feels as if you're dealing with a nice family. Very friendly, generous and nothing is too much. We moved to Australia with them from Holland 20 years ago and still use them whenever we need removalist services. Personable, great systems in place (quotes, payments) and they will go the distance (literally and as a figure of speech) (if you use that line in an ad, it's copyrighted by me and you ought to pay me ;-) )

November 28, 2022
Unprompted review
Grace Removals Group - Bunbury logo

Reply from Grace Removals Group - Bunbury

Dear Jan,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Great service and care was taken when…

Great service and care was taken when my stuff was relocated to Dalyellup. The guys put everything where it needed to go without fuss. Thanks so much for the efficient and friendly service Marley Wilson and James Duance 🙌

October 21, 2022
Unprompted review
Grace Removals Group - Bunbury logo

Reply from Grace Removals Group - Bunbury

Dear Glo,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Wonderful Service

The process was easy as. The guys picked up all the furniture from my house and delivered it within 24 hours to my new place. Mr Duance and Mr Wilson the delivery guys from the Bunbury depot were amazing. Willing to help to any requests and even putting my kids bunk bed together for me. Can not recommend these guys enough. Will definitely use again.

September 6, 2022
Unprompted review
Grace Removals Group - Bunbury logo

Reply from Grace Removals Group - Bunbury

Dear Luke,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 1 out of 5 stars

Surely the WORST removal company…

Surely the WORST removal company trading.
The export of our belongings from Australia to the UK was a nightmare thanks to this company. The container sat on the docks at Fremantle for weeks after the promised departure time and they had the nerve to charge us extra for their delay. The container was again left behind in Rotterdam. I had to book extra rented accommodation for months due to the delay in delivery. Their zUK agents then charged thousands of £ extra for charges not covered by Grace in their contract.
It took over 5 months to deliver items it took another company 9 weeks to take out originally and cost me over $42,000 in total.
I tell everyone I know NEVER USE GRACE.

September 6, 2022
Grace Removals Group - Bunbury logo

Reply from Grace Removals Group - Bunbury

Dear Kevin,

Thank you for your details. We’re sorry to hear that your recent experience with Grace was below expectation. We’ve been able to locate your details in our system and a Grace representative will be in touch with you shortly to follow up.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Satisfaction..

Our move was carried out on time, with no fuss under trying winter conditions.
The team of Peter, Shaun, and J were brilliant, Nothing was a problem to them. Very professional.
The office of Glen and Mel was carried out to a tee. so very helpful, made you feel at ease.
Also the price was very reasonable.

August 10, 2022
Grace Removals Group - Bunbury logo

Reply from Grace Removals Group - Bunbury

Dear Kevin,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

The first contact arranging pickup to…

The first contact arranging pickup to delivery was very easy and dealing with only a couple of people and not been past through many.

July 28, 2022
Grace Removals Group - Bunbury logo

Reply from Grace Removals Group - Bunbury

Dear Murray,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Go Grace - you rock

The process of moving our home and garage contents was efficient and the Grace teams made it all a lot less stressful, particularly as they were happy to move the motorbikes at the same time in the containers. The Bunbury team made the experience a happy and sociable occasion

April 30, 2022
Unprompted review
Grace Removals Group - Bunbury logo

Reply from Grace Removals Group - Bunbury

Dear Suzie,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Would recommend Grace Removals to…

Would recommend Grace Removals to anyone. Service was exceptional.

March 5, 2021
Grace Removals Group - Bunbury logo

Reply from Grace Removals Group - Bunbury

Dear Irene,

Thank you for your kind words. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Professional furniture removal

From the time of booking the job in Bunbury through uplift in Busselton to arrival at the destination in Darwin, I experienced professionalism, friendliness and helpfulness. Thank you, Grace.

January 15, 2021
Grace Removals Group - Bunbury logo

Reply from Grace Removals Group - Bunbury

Dear yvonne,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

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