Grace Removals Group - Gold Coast Reviews 

142
TrustScore 5 out of 5

4.9

23 Alex Fisher Drive, 4220 Burleigh Heads, QLD, AU


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Rated 5 out of 5 stars

First came Daniel Venables who assessed our jumbled load and got things moving so quickly. THEN What we imagined as a horrible experience in loading from a storage room to our ne... See more

Company replied

Rated 5 out of 5 stars

Exceptional service and follow up from first contact all the way through. Daniel from Gold Coast was brilliant. Wonderful piece of mind knowing the right size truck would be sent based on an in perso... See more

Company replied

Rated 4 out of 5 stars

Grace handled my move professionally, with secure packing and great support from day one. However, their European transit partners caused delays, and one item was "lost" (likely stolen). They were unh... See more

Company replied

Rated 5 out of 5 stars

Grace Removals have been doing many packing and removing jobs for us over the past 15 years. Always professional and the staff and teams are the best we’ve ever had. Always ready to do the necessary t... See more

Company replied


Company details

  1. Moving Company
  2. Logistics Service
  3. Shipping Service

Written by the company

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Contact info

  • 23 Alex Fisher Drive, 4220, Burleigh Heads, QLD, Australia

  • 1300725991

4.9

Excellent

TrustScore 5 out of 5

142 reviews

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4.9

All reviews

(142)

336 reviews in the last 12 months

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Rated 4 out of 5 stars

Great team, cheeky pricing

Great team, great move, minimal damages.

The only dent to our great experience was that we were originally invoiced based on estimated volume rather than the actual volume of the move. Rectified price of the move was close to 20% less.

July 18, 2022
Grace Removals Group - Gold Coast logo

Reply from Grace Removals Group - Gold Coast

Dear Valued Customer,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Excellent

Excellent company. Reccomend highly for stress free moving.

July 13, 2022
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Reply from Grace Removals Group - Gold Coast

Dear John,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Superb removal company!

A very well organised team, packers, lifters and office staff. Very efficient, friendly and professional.
Great teamwork, and communications skills.
This is our 4th move with Grace, and we will be using Grace GC again for our next move in 2025.
We give Grace CG a 5 star rating!!

June 16, 2022
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Reply from Grace Removals Group - Gold Coast

Dear Gillian,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Grace Removals excellent service and follow up service

Grace Removers were on time and very professional and supportive with the process of moving and reassembly of our furniture
Extra care was taken with our fragile items
All the packaging cardboard and plastic were removed by Grace Removals
All in all we highly recommend Grace Removals for your next move

May 21, 2022
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Reply from Grace Removals Group - Gold Coast

Dear Christine,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Amazing move organised by Matt

Amazing move organised by Matt. The unpacking team of men could not do enough for us. The ladies were the same when unpacking the valet side.
Full professional service in all areas.

May 13, 2022
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Reply from Grace Removals Group - Gold Coast

Dear Kerry,

Thank you so much for taking the time to leave us a 5-star review. We really appreciate you being a customer.

Kind regards,
Grace Customer Service

Rated 2 out of 5 stars

Don’t recommend it

Don’t recommend it, for the money we paid to move from QLD to WA we had very poor experience. Lost and broken items, never heard back from the company. For over 11K should have been exceptional service, however that wasn’t the case.

April 21, 2022
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Reply from Grace Removals Group - Gold Coast

Dear Valued Customer,

Thank you for sharing your feedback. We would like to help resolve the issue. Could you please forward your contact details and move number to customerservice@grace.com.au?

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Moving is strenuous and stressful, but not with Grace.

Moving is strenuous and stressful. The team at Grace are super awesome and take so much of the pain away. They are accommodating, professional and accountable.

I would not even bother getting a quote from other removal companies when I have to move again.

April 8, 2022
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Reply from Grace Removals Group - Gold Coast

Dear Brett,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Easy to deal with and decent rate

Easy to deal with, reaosnably flexible with my requests to remove items occasionally. Decently priced. Would use again.

March 21, 2022
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Reply from Grace Removals Group - Gold Coast

Dear Jason,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Last week Grace Removals moved our…

Last week Grace Removals moved our container out of their storage to our new rental property. The guys arrived at the specific time indicated and completed the massive task of unloading and distributing our effects in an efficient and professional manner.
We recommend the service without hesitation

February 23, 2022
Unprompted review
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Reply from Grace Removals Group - Gold Coast

Dear Len,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

We have used Grace Removals many times…

We have used Grace Removals many times both locally and for overseas removals . The team are a friendly & professional group of people who go out of there way to help make the move easy and stress free.
I would recommend them always for any move be it large or small.

February 22, 2022
Unprompted review
Grace Removals Group - Gold Coast logo

Reply from Grace Removals Group - Gold Coast

Dear Sheila,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Friendly

Friendly, helpful and professional people, well-organised and prompt. Nothing was too hard, “de stressed” the move

February 8, 2022
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Reply from Grace Removals Group - Gold Coast

Dear Michael,

Thank you for your kind words. We appreciate your feedback. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Grace Removals Gold Coast should be the only choice

Best service and care of our property. The GRACE crew have been looking after our property, including irreplaceable items/records. At the same time we also had property stored with other companies, and with them had broken TV's Computer screens, furniture. GRACE beats them all, hands down, with service, staff (Carlos, Richard), and security. Will use GRACE team again later this year. Also thanks to Gwen & Matt at the office.

January 15, 2022
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Reply from Grace Removals Group - Gold Coast

Dear Bernhard & Debbie,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Serving me since 1968

It was back in 1968 that I first used Grace (Grace Brothers back then). This move was from Brisbane to Cairns. They were so wonderful, providing excellent service and care for our worldly goods.

Over the ensuing years, I have used Grace again and again. One such move was to Fraser Island.

Everyone has a story & I'm no different however I don't know where I would have been regarding the storage of my precious things without the genuine understanding, care and personal service afforded me by Grace. Thank you sincerely to all the Management and Staff of the Burleigh Office. I shall always remember you with gratitude and sincere fondness. Dianne Crichton

January 4, 2022
Unprompted review
Grace Removals Group - Gold Coast logo

Reply from Grace Removals Group - Gold Coast

Dear Dianne,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Very professional and friendly service from uplift to final delivery.

Very professional service from the quote, to uplift from Leura, to storage on the Gold Coast and delivery to our final destination, the whole process being over a period of about 16 months. Absolutely everyone we dealt with were very personable, helpful and everything was dealt with in an efficient and timely manner. The delivery guys were very cheery, and efficient and nothing was too much trouble.
A couple of small breakages, which didn’t surprise us considering the long timeframe and the number of times everything would have been handled, however, the claims process was very simple. We also had to get a couple of things from storage, as well as a second small collection from our temporary rental, all handled very easily.
All in all, based on our experience we would definitely use Grace again and definitely recommend them to friends and family.

December 18, 2021
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Reply from Grace Removals Group - Gold Coast

Dear Carey,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

From start to finish the service was…

From start to finish the service was excellent all staff were friendly helpful efficient and extremely hard working thank you all for helping make our move less stressful😊

December 7, 2021
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Reply from Grace Removals Group - Gold Coast

Dear David,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Phenomenal moving experience

Phenomenal experience from the first phone contact to interaction with sales staff and the brilliant and hard working moving professionals. I’m a return customer which says it all

November 13, 2021
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Reply from Grace Removals Group - Gold Coast

Dear Gene,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

I was very happy with my recent…experience of your Removal Service.

I was very happy with my recent experience of your very efficient Removal Service.
It was a pleasure working with you.
You made me feel my removal would be handled in a stress-free exemplary manner, and this proved to be the case.

October 27, 2021
Grace Removals Group - Gold Coast logo

Reply from Grace Removals Group - Gold Coast

Dear Joan,

Thank you for using Grace. We’re glad you enjoyed your experience and wish you all the best in your new home.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

There is NO ONE better than Grace for all of your moving needs.

From my first inquiry about moving, through to the actual move & then the final (now) unpacked boxes being picked up after a couple of days of ‘post-move’ unpacking- I can’t speak highly enough about EVERY step and each Grace employee. Professionalism at every turn. Thank you Sharyn up on the Gold Coast, all of your team and of course the Sydney crew (Cliff!) and Lajla. You’ve made relocating during a global pandemic a seamless, safe & professional experience. I am beyond grateful & forever impressed with Grace. Thank you, JG Trammell

August 4, 2021
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Reply from Grace Removals Group - Gold Coast

Dear JG,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Moving with Grace…

I am 73 years of age and during my 50 years of owning my own home, buying new ones and moving into them Grace has always been my preferred mover.
They are always courteous, efficient and such great workers.
They pack everything with care, they move us with the same care and precision as if we were a huge building and not only that, they also connect and put into place all our appliances.
How good is it to be able to step up and do the washing on the day of the move, turn on the Dyson, boil the kettle everything is set up for us. We wouldn't use anyone else.

August 2, 2021
Grace Removals Group - Gold Coast logo

Reply from Grace Removals Group - Gold Coast

Dear Paul and Faye,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Slick, Excellent Value

Quick sales process, professional and slick. Great execution. Aftersales also good. Overall best mover I've used by far

June 24, 2021
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Reply from Grace Removals Group - Gold Coast

Dear Dale,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

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