Grace Removals Group - Mackay Reviews 25

TrustScore 4.5 out of 5

4.4

2 Elvin Street, 4740 Paget, Qld, AU


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Rated 5 out of 5 stars

Moving cities is already such a stressful experience, but Grace and the team made it feel so easy. Even though it was a busy Christmas period and the Mackay team was short-staffed, they never once... See more

Company replied

Rated 5 out of 5 stars

I can highly recommend Grace Removals. Very professional staff, from the Manager to the Removalists. Very pleasant office staff, happy to answer questions. Very fast service, the quote was through in... See more

Company replied

Rated 5 out of 5 stars

Amazing service- both guys were super friendly, trust worthy and very careful of all our belongings. Had a whole house unpacked and loaded into the right area by midday.

Company replied

Rated 3 out of 5 stars

Edit: they did reach out and finally fix the issue promptly. Do not use grace!!!! Ever the worst company ever!!!!!!! I paid just under $8k for grace to take my fridge, 3 seater couch, king size cus... See more

Company replied


Company details

  1. Moving Company
  2. Logistics Service
  3. Shipping Service

Written by the company

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Contact info

  • 2 Elvin Street, 4740, Paget, Qld, Australia

  • 1300725991

4.4

Excellent

TrustScore 4.5 out of 5

25 reviews

5-star
4-star
3-star
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1-star

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Rated 5 out of 5 stars

Made my move easy and stress free.

Made my move easy and stress free.
Dan the removalist far exceeded my expectations of service. Dan in the Mackay Branch was very professional and made my move smooth.
thanks Mackay branch
...
all of the gentlemen that delivered my belongings

March 28, 2021
Grace Removals Group - Mackay logo

Reply from Grace Removals Group - Mackay

Dear Sharon,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

From booking the Grace Staff were…

From booking the Grace Staff were fanatic they listen to me. They told me the price time of pick up. Not till you when it could be done And drop off. The men that picked an unpack were friendly and very good at there job. I will use GRACE REMOVAL again. THANKYOU to the staff.

March 25, 2021
Grace Removals Group - Mackay logo

Reply from Grace Removals Group - Mackay

Dear Jennifer,

Thank you for using Grace. We’re glad you enjoyed your experience and wish you all the best in your new home.

Kind regards,
Grace Customer Service

Rated 4 out of 5 stars

Excellent service and an awesome job…

Excellent service and an awesome job done , well done

March 22, 2021
Grace Removals Group - Mackay logo

Reply from Grace Removals Group - Mackay

Dear Garth,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

I used grace removal service from Mackay to Campbelltown

I used grace removal service from Mackay to Campbelltown. The service provided to us was very professional and timely. Boys were very helpful and careful with our goods. I would like to use their service again when I need. Job well done.
Dr. Lalith Gunasekera
Mackay

January 9, 2021
Grace Removals Group - Mackay logo

Reply from Grace Removals Group - Mackay

Dear Lalith,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Would recommend Grace to anyone

Would recommend Grace to anyone, very helpful staff with polite and friendly work ethic. Awesome to work with in pick up and delivery of my furniture.

September 26, 2020
Unprompted review
Grace Removals Group - Mackay logo

Reply from Grace Removals Group - Mackay

Dear Kelvin,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

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