Grace Removals Group - Melbourne Reviews 239

TrustScore 4.5 out of 5

4.5

195-201 Princess Highway, 3803 Hallam, VIC, AU


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Rated 5 out of 5 stars

Had our movers Nick, Max and Sam move all our big items from our property in Wyndham Vale, to an hour way in Craigieburn. All three lads were firstly very polite, accommodating, ensured all our... See more

Company replied

Rated 5 out of 5 stars

Grace were outstanding. Professional in every way, accomodating and enthusiastic. They wanted our move to be stress free and easy. From first contact with their sales team to the final collection of e... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the first visit by Nick, till final drop-off at our new home. The removal crew worked hard and fast at both ends, they were friendly, courteous and happy at all times. We contac... See more

Company replied

Rated 5 out of 5 stars

Our firm has recently undertaken an office relocation using Grace - Melbourne. We were very happy with the professionalism, helpfulness and 'can do' attitude of the crew on the day. A very big thank... See more

Company replied


Company details

  1. Moving Company
  2. Logistics Service
  3. Shipping Service

Written by the company

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Contact info

  • 195-201 Princess Highway, 3803, Hallam, VIC, Australia

  • 1300725991

4.5

Excellent

TrustScore 4.5 out of 5

239 reviews

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Rated 5 out of 5 stars

From our first interaction with Grace…

From our first interaction with Grace we noticed how professional the company operated. We packed all our own items. We were very impressed how the guys who packed the containers to the guys who delivered, so careful with all our items. These six guys (3 in Melbourne & 3 in Brisbane) were a credit to the company. Nothing was too much trouble for them. We needed a reputable company to safely deliver our items from Melbourne to Queensland. Grace is the only company we would ever use.

November 11, 2022
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Jeff,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 4 out of 5 stars

I found them very helpful and courtious…

I found them very helpful and courtious to deal with when both planning to use their service and once my removal was in progress. Although they had to change my delivery date due to weather events they were very helpful in accommodating a new date that fitted my needs.
The good were delivered in good condition and though some inconvenience was caused by a delay from scheduled delivery time they were most apologetic and the delivery guys were helpful and pleasant to deal with. I would use them again and recommend them to others

October 28, 2022
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Ian,

We’re glad you enjoyed moving with Grace. Thank you for providing us with feedback. Be sure to let us know if there’s anything we can do to make moving with Grace an even better experience.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Great Experience moving Melbourne to London

We had a great experience using Grace. They made everything very easy and took total control of the whole process. We will definitely be using Grace for our next move.

May 4, 2022
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Nicole,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Using grace again for the second time…

Using grace again for the second time in 12 months for a huge move - 5 bedroom house. Couldn’t rate them higher. The operations team and wonderful. So professional, polite and efficient.

October 19, 2022
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Nic,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Worry free moving experience

From first contact with your Melbourne sales team to the follow up from your Brisbane office - this has been a friendly, efficient and worry-free experience.
I commend Grace Removals on the way your people are trained and appear to enjoy working for your company - it shows in their helpful attitude.
I would not hesitate to recommend Grace Removals to anyone contemplating an interstate move.

October 12, 2022
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Reply from Grace Removals Group - Melbourne

Dear Jacob,

We’re glad you enjoyed moving with Grace. Thank you for providing us with feedback. Be sure to let us know if there’s anything we can do to make moving with Grace an even better experience.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Job well done…

From start to finish Grace we’re fantastic they were so helpful I would definitely recommend them to anyone

May 11, 2022
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Linda,

Thank you so much for taking the time to leave us a 5-star review. We really appreciate you being a customer. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Excellent Service

Excellent, they went beyond to make sure my furniture arrived on time.

September 23, 2022
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Gabrielle,

Thank you so much for taking the time to leave us a 5-star review. We really appreciate you being a customer. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Great experience

Really great experience right from the start. I was visited by a rep (Ross) and he worked out exactly what I needed and how to go about it. Other companies I contacted did not offer this service. On moving day the guys from Grace expertly packed every thing I had not.
I dropped my trailer off at the depot the day before.
Everything was delivered on time and in perfect condition to my home in Thailand. I would not hesitate to recommend Grace.

September 24, 2022
Unprompted review
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Wayne,

Thank you so much for taking the time to leave us a 5-star review. We really appreciate you being a customer. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 4 out of 5 stars

Grace are great but do your homework

The Grace team was patient, polite, and professional throughout the entire process of shipping my items from Australia to the UK. They do all of this at a fantastic price BUT make sure you find out who is fulfilling the recipient of shipment on the other end, and if there are any additional charges.

I missed that part and have to spend a little more as the team who collects, processes, and delivers to the final destination is subcontracted by Grace, who won't know exactly how much is being charged for their part of the chain. I recommend Grace for shipping and would definitely use them again.

March 8, 2022
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Stephen,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Highly recommended

Absolutely fantastic service from start to finish - personable team that really wanted to look after our move.
Highly recommended and very grateful for the help they gave us - thank you team!

June 23, 2022
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Rok,

Thank you so much for taking the time to leave us a 5-star review. We really appreciate you being a customer. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

An excellent combination of…

An excellent combination of professionalism and friendliness. Grace made my move as stress-free as possible. I've been using Grace since 1998 when they packed up and moved the entire contents of my house to Malaysia. I've also used them for an interstate move as well as a local move and long term storage. I always choose Grace for the peace of mind which far outweighs saving a few dollars with other companies.

September 8, 2022
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Teresa,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Great service

Great service, did what they said they would when they said they would, gear all arrived in good shape..nothing more to say.

September 6, 2022
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Jeremy,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Great Experience

When Grace came to our home to pack and load our household items for shipment to Queensland they told us to relax and not to worry they would take care of everything and they were absolutely right it was a very relaxing experience they were great. Moving could be quite nerve racking but not with Grace. When our furniture and items were delivered to our new home in Queensland by Grace in Burleigh Heads it was the same relaxing experience the were amazing too. Very experienced and nice people couldn’t do enough for you including the office management people. I would recommend Grace Removals to everyone for a great experience.

September 1, 2022
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Reply from Grace Removals Group - Melbourne

Dear Vincent and Deborah,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Very professional service

Very professional service. Removalist were efficient and quick. Items were delivered on time and the car pick up and drop off was very well organised and went without any problems.
Five stars !

August 8, 2022
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Maria,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Very organised

Very organised, excellent service thank you

July 24, 2022
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Arianna,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

If you're not sure whether to use…

If you're not sure whether to use Grace, just do it, its worth that little bit extra.
We had such a great experience with Grace from start to finish. Grace are a professional and reliable company who were with us each step of the way.
Matt

July 1, 2022
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Matt,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

First time for me to use a removal…

First time for me to use a removal company to move interstate. Grace removals have made it easy during the stressful time of my life. From contacting them to the delivery of my goods at my new address interstate. Thank you team Grace

June 16, 2022
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Alphonsa,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Grace Bros. Professionalism.

From start to finish, Grace Bros. personnel were professional, efficient and respectful.

May 26, 2022
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Robin,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 4 out of 5 stars

Would definitely use Grace again

If you don't need access to your belongings once in storage, this is a highly effective service and well priced. Helpful staff, on time, looked after my possessions for 5 years and they came back in good condition. Would definitely use them again

May 9, 2022
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Becky,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

The Melbourne team were excellent

The Melbourne team were excellent: well organised, cheerful, helpful and very efficient. They made a very complex job seem straight forward, showing a lot of initiative in dealing with our access problems. We would highly recommend them.

April 8, 2022
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Chris,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

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