Grace and Olive Home Reviews 

104
•
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

We ordered 2 shelves plus brackets on 10th May. We have received no contact since. We have attempted to contact them 17 times, using their email, their online form, the number on their website, a... See more

Rated 5 out of 5 stars

Ordered some rustic shelves and brackets prior to Christmas. My order arrived earlier than expected, having been kept up to date throughout. The finished result is beautiful- highly recommend Grace a... See more

Rated 5 out of 5 stars

We couldn’t be happier with the shelf from Grace and Olive. It adds rustic yet modern charm to our kitchen. The shelf with the lovely organic wood patterns has a nice thickness to it. The wax finish (... See more

Rated 5 out of 5 stars

Great company to deal with, excellent customer service, fast turnaround and despatch. Shelves are well nice, proper rustic with a lovely finish. They look fab & have added much needed character in ou... See more

Company details

  1. Rustic Furniture Store

Written by the company

Grace and Olive Home are based in Bristol and deliver high end rustic furnishings for your home and business a across the UK. With internal and external offerings from shelving, tables and everything in-between, we're sure to be able to cater to your needs. Our highly skilled team of craftsmen and women work to the highest standards ensuring we always deliver on quality and service.


Contact info

4.0

Great

TrustScore 4 out of 5

104 reviews

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4.0

All reviews

(104)

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Rated 5 out of 5 stars

Fabulous craftsmanship

We received our radiator cover (Shelf with metal legs) and we are delighted.
Jordan was soo helpful after I contacted them couldn’t do enough for us , love supporting local businesses. It looks great in our hallway

February 13, 2023
Rated 5 out of 5 stars

Fantastic service and high quality rustic shelving!

We used the team at Grace and Olive to provide our digital marketing business with rustic shelving. The service was absolutely first class and the product was finished to the highest standard! Since then many of our team have gone on to purchase for their homes! Would definitely recommend them :)

February 10, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful shelves

Beautiful product that arrived very quickly with everything needed. Really helpful company too. Thanks so much

January 6, 2023
Rated 3 out of 5 stars

Great products, poor follow up and after sales

The products are good quality and delivery was prompt. However I had to return an item - part of one of the two orders I made - and in spite of several emails and attempted calls to customer service no news is forthcoming about my refund. Had I had better service at this stage I’d have been sure to give five stars

December 30, 2022
Rated 5 out of 5 stars

Brilliant company- great service with a fabulous product. Ordered some rustic shelves and…

Ordered some rustic shelves and brackets prior to Christmas. My order arrived earlier than expected, having been kept up to date throughout. The finished result is beautiful- highly recommend Grace and Olive to others. Can be a bit of a gamble ordering shelves on line as you
Can’t we the quality first hand until they arrive. But you will not be disappointed. Excellent quality and excellent service. Thanks so much!

December 16, 2022
Unprompted review
Rated 5 out of 5 stars

Thrilled with my purchases

I ordered a rustic shelf with brackets and a rustic coat and hat wooden rack. I spoke with them on the phone prior and sent through a photo of where the pieces were to be placed, as I am trying to be creative with a very small hall!. They were really helpful. My delivery was fast and I love the products. Really good quality and look lovely. Thoroughly recommend, good customer personal service, which seems to be thing of the past these days with other companies...

December 15, 2022
Unprompted review
Rated 2 out of 5 stars

Misleading website

Very poor descriptions on website.
Product described a shelf and rail unit. (Even asked me what wood I wanted!). All that arrived was a rail - was told I needed to order shelf separately. Very deceiving on website. To add to that the rail arrived damaged with scuffs on. Was offered a replacement rail nothing else. Product that arrived clearly good quality when correct/not damaged. Wont be buying from here again

November 30, 2022
Unprompted review
Grace and Olive Home logo

Reply from Grace and Olive Home

Hi,

Thanks for taking the time to leave a review.

Please give us an email so we can look to resolve this for you.

Kind regards

Jordan

Rated 5 out of 5 stars

Fab shelves and brackets!

Wow, what lovely rustic shelves and brackets! They fit beautifully in my new kitchen and I have just ordered some more for the bathroom after some lovely comments from family and friends. Great quality and service. Would definitely recommend and already have!

December 7, 2022
Unprompted review
Rated 5 out of 5 stars

Great Company to shop with

I found Grace and Olive a very friendly small business with great communication skills and customer service. I would highly recommend them.

November 21, 2022
Rated 5 out of 5 stars

Personalisation a nice touch

Love the ability to be able to custom etch the shelves with own wording, allows for a really impactful, personalised look

Shelves are solid, fittings great & finish exactly like the picture on the website.

December 1, 2022
Unprompted review

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