Graded Green Reviews 2,475

TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Your company has taken my money but I not received anything you have given me a tracking number but it' said post-office is waiting for package so they can put in there system so they can deliver the... See more

Rated 1 out of 5 stars

I spent over £500 worth of products in April 25 and they have not sent it out. I contacted my bank after reading all these recent reviews as I think I have been scammed. The banks now says I have to c... See more

Rated 1 out of 5 stars

recieved a refund from last years ordering mess, i recieved an email the other day saying back open, so i made an order, they sent me an email asking how the order was, but i had not recieved it. so i... See more

Rated 5 out of 5 stars

I have Multiple (chronic pain) autoimmune and autoinflammatory, incurable diseases. I am in pain 24/7 from my scalp to the soles of my feet. These diseases are incredibly difficult to manage. Using Gr... See more

Company replied

Company details

  1. Herb Shop

Written by the company

Graded Green - UK based retailer for CBD Products. Graded Green sells everything from CBD Flower to edibles. Shipped from the UK in discreet, smell-proof packaging we are rated highly amongst our customers.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

32931W Order made 17th October

32931W Order made 17th October. No response since an email the day after to say there was a problem with suppliers. Like others have said recently - DO NOT BUY HERE.

October 17, 2024
Unprompted review
Rated 1 out of 5 stars

Disappointed

Ordered Monday 4th nov 10am paid for next day delivery and I'm still waiting 3 days later. Messaged via WhatsApp and sent emails and no reply. 2nd time this has happened not impressed

November 7, 2024
Rated 1 out of 5 stars

DO NOT TOUCH

Never sent my order. No refund and you cannot contact them at all.

Luckily got my money back through my card.

Do not touch these scumbags

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

Always great

Graded green are always great ,delivery is reliable customer service is polite however I’ve only used them once and just generally great stuff can’t wait for my next delivery of the white truffle

November 1, 2024
Rated 1 out of 5 stars

Possibly gone bust. Avoid placing any further orders!!

Been a loyal customer for over a year. Usually very satisfied with their service, had a couple long delays in delivery here and there but always received and compensated in the end. That being said, I just placed an order of over 100 GBP a week and half ago and have not received a single email confirming it has been received or sent off by royal mail. I've been emailing them through their contact page every single day and have yet to have heard back from them. Their direct email no longer works and blocks messages, and their Whatsapp page also seems like it's down. By the looks of all the other recent reviews it sounds like they might have gone bust, taken everyones money and ran. I really hope this isn't the case but it does not look promising, at all...

October 14, 2024
Unprompted review
Rated 3 out of 5 stars

Fraudsters

I have just received an email saying there was a delay and items will be shipped premium next day. I also placed an order, didn't receive e mail or anything for 5 days, so I thought that's that. £15 down the drain. Thankfully, have received the above mentioned e mail out of the blue, so maybe we shall all receive shipments they were waiting on. Deliveries they say will be shipped by or before next week. Will update this if all is well. 1 st time buyer. EDIT. NOTHING. DONT REPLY TO THEIR EMAILS. ITS FAKE. Also, fake re iews here. They have 1 comment but apparently have recieved something. LIES

October 21, 2024
Unprompted review
Rated 1 out of 5 stars

Beware: Unresponsive Customer Service After Payment

Not sure what happened to this company, but I want to share my latest experience. Previously, I had ordered twice without any issues – items were fine, and the shipment was almost on time. However, I placed an order on October 15 and, despite contacting them via email and WhatsApp, have received no feedback regarding my order status. The payment has been completed, but my order remains unfulfilled.

It seems I'm not alone in this situation. Many others have been facing similar issues over the past few weeks. The company appears to have stopped providing support altogether. They took my money, and now I'm left with no assistance. I'm considering contacting my bank to open a dispute.

October 15, 2024
Unprompted review
Rated 1 out of 5 stars

These people are nothing but scam…

These people are nothing but scam artist. I ordered some stuff first time it can within a few working day even though it said next day delivery lol? Ordered again week later haven’t heard anything off them and basically been robbed for my money. Avoid these fools at all cost.

October 1, 2024
Unprompted review
Rated 1 out of 5 stars

Have you gone out of business??

Have you gone out of business??? Been waiting since 23/09 - took payment very quickly. Have emailed, WhatsApp messaged and message via website- not a peep!!!
Why??? I really would’ve been understanding- but no responses to anything at all …

October 16, 2024
Unprompted review
Rated 1 out of 5 stars

Placed an order on the 8th October…

Placed an order on the 8th October 2024.Still waiting for order and its the 16th October. There is a WhatsApp but not had any reply,and I am having trouble to contact them,and the customer service is non existing. Very disappointed, going to have go to bank tomorrow to see them about getting my money back.

October 8, 2024
Rated 1 out of 5 stars

Warning: Unfulfilled Order and Abysmal Customer Service

My order has gone unfulfilled, and despite multiple attempts to contact them via their online form, email, and WhatsApp, I've received no response. I've had to escalate the issue by filing a dispute with my credit card provider in hopes of getting a refund. This level of service is unacceptable. I strongly advise avoiding this company.

NB..31st of October and no reply from Graded Green. So have had £101.50 stolen. AVOID!!

October 7, 2024
Unprompted review
Rated 3 out of 5 stars

Everything was going well until I…

Everything was going well until I received my small bud’s wedding cake cbd flower order which arrived in the worst possible condition, the buds have literally just started decomposing. As long as you don’t order a cbd bud that’s really cheap you should be alright with gradedgreen.

October 12, 2024
Unprompted review
Rated 1 out of 5 stars

Oh dear

Used these for a while and had no issue. Then made a big order on 25th sept 24 which has gone unfulfilled and obvs no answer on what's app. Have made a dispute with my card people so hopefully be refunded but this is not good.

September 25, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid, scam,

Ordered and paid, nothing arrived in 2 weeks, tried to email but account blocked. Tried using their own online contact form, no reply. Found their WhatsApp contact information and still no reply. Nothing else to say really. Thieves, scam

September 21, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look