Gradelink Reviews 

182
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for providing fast, thorough, and effective solutions to various technical issues and everyday platform questions. Users consistently appreciate the detailed explanations, patient guidance, and friendly communication that make learning and navigating the software smooth and straightforward. Some reviewers were not happy with response times, mentioning difficulties reaching support by phone or experiencing notable delays when submitting requests through the help desk system. A few individuals also reported trying for multiple consecutive business days to connect with a support team member without receiving any response.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising the support team for being... See more

Response time

Consumers find response time to be extremely satisfactory, consistently praising the team for providing... See more

Customer service

People report positive experiences with customer service, consistently praising the support team for... See more

Service

Users describe positive interactions with service, highlighting quick responses and helpful support agents... See more

User experience

Customers report deeply satisfying experiences with user experience, highlighting that the platform is easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really can't say enough good things about my experience with Gradelink, and specifically our support tech, Mark. He always goes above and beyond in helping solve any issues we have in a timely manne... See more

Company replied

Rated 5 out of 5 stars

Whenever I have a question regarding Gradelink and I reach out to them, they respond the same day, and are always helpful in resolving any issues I have. Our consultant is Axel Maldini and he has been... See more

Company replied

Rated 5 out of 5 stars

After 6 years without a problem, it was likely to happen. Today, we accidentally deleted a student's data. Axel was able to provide the missing data via email within an hour for us to re-input will... See more

Company replied

Rated 5 out of 5 stars

Mark is amazing to work with. Whenever I call, he is always more than happy to help and takes the time to walk me through everything. His explanations are always very thorough and clear, which makes t... See more

Company replied


Company details

  1. Software Vendor
  2. also in
  3. Business to Business Service
  4. Educational Consultant
  5. Software Company

About Gradelink

Written by the company

Old Student Information System Meme Trustpilot

Administrators, help your school save time, improve enrollment, and fulfill its mission with Gradelink Student Information System

Empower your school to perform at its best with Gradelink’s integrated school management, teaching, and learning tools.

Connect your community
Keep your administrators, teachers, parents, and students connected on and off campus.

Work anywhere
Because Gradelink is web-based software, all you need is internet access.

Centralize everything
Simplify all of your grading, attendance, and other administrative tasks.

Work more efficiently
Spend less time clicking and more time doing what you do best—educating.

Keep your information secure
Rest assured, knowing your data is protected and backed up daily.

Enjoy amazing service
Get personalized, friendly training and support—at no additional charge.

 

It's easy to get started with your new school management software

1. Go to gradelink.com/demo to watch a demo video and get an instant quote.

2. When you’re ready, we’ll set up your custom account and train your staff.

3. Work confidently, as we back you up with top-rated, personalized support.

Questions? We’re here to help at 800-742-3083.

 

Watch a Demo Button

Teacher Holding a Laptop in a Classroom

 

Gradelink Main Logo

Contact info

4.8

Excellent

TrustScore 5 out of 5

182 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(182)

122 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kate at Gradelink has been such a huge help!

Kate at Gradelink has been such a huge help with all of our Report Cards. We have standards with the lower grades and the margins will get thrown off, and she was able to help everytime!

June 4, 2026
Unprompted review
Gradelink logo

Reply from Gradelink

That’s wonderful, Mrs. Weiss! Kate’s happy to assist.

Rated 5 out of 5 stars

Axel Maldini was very helpful

Axel Maldini was very helpful, informative and helped me with reports. He responded in less than 24 hours. I have always found Axel to be friendly, and always answers my questions.

May 28, 2026
Unprompted review
Gradelink logo

Reply from Gradelink

Thank you! You made Axel’s day.

Rated 5 out of 5 stars

Great Service

From the start, Gradelink has been such an amazing service for our small school to use. Christina, our Gradelink Support Agent, is amazing. She is always willing to help and gets back to us in a very timely fashion. She is the best.

May 27, 2026
Unprompted review
Gradelink logo

Reply from Gradelink

On behalf of Christina, thank you for your kind words, John!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Understanding, thorough, several follow-up including images and videos. This person, Lyen, helped me feel confident and competent. On behalf of of my school and myself, thank you for this service. Lyen followed up with me often to ensure I have the skills I need to complete the tasks. He took the time to create a comprehensive video for me to follow. I found him to be amazingly dedicated to his position in your company. I would not hesitate to recommend your program.

May 17, 2026
Unprompted review
Gradelink logo

Reply from Gradelink

You’re certainly welcome, Paula! And thank you for your review.

Rated 5 out of 5 stars

Helpful Step-by-Step Guidance

Christina was very kind and helpful in assisting me with the solution I needed. She provided clear step-by-step instructions and explained each detail thoroughly.

May 6, 2026
Unprompted review
Gradelink logo

Reply from Gradelink

Thank you for your review, Daniela. You made Christina’s day!

Rated 5 out of 5 stars

Customer Service

When a question is asked - they answer very quickly and efficiently. Even when multiple emails are sent, they are very gracious and patient with their service and give complete directions, so it was easy to get the task completed.

May 7, 2026
Unprompted review
Gradelink logo

Reply from Gradelink

We’re here for you, Lisa, and always happy to help!

Rated 5 out of 5 stars

Very Detailed

The Response from Gradelink Support was very detailed and clear and my issue was resolved

April 24, 2026
Unprompted review
Gradelink logo

Reply from Gradelink

We’re always happy to help, Yarely!

Rated 5 out of 5 stars

Gradelink Support Warriors

Every time I'm in a jam and can't figure out how to fix it, I email Gradelink for their support on our school issues. There has never been a time when they haven't helped us solve a situation. The staff is very knowledgeable, patient and understanding. I appreciate and thank them, Andy, Kate, Iyen and all the staff that have helped our school. I have learned so much from them. God Bless them.

April 23, 2026
Unprompted review
Gradelink logo

Reply from Gradelink

Thank you, Rosalinda. The support team loves their new title: Support Warriors!

Rated 5 out of 5 stars

I love Kate!!

I love Kate!!! She is always so quick and efficient with her responses. She is patient and sends exact screen shots to help guide me to fix my issue. I love working with her.

April 1, 2026
Unprompted review
Gradelink logo

Reply from Gradelink

We agree, Carole; we love working with Kate, too!

Rated 5 out of 5 stars

Great service

Great service! Any time I've needed assistance, Kate, with Gradelink’s customer support, is quick to respond, incredibly helpful, and always friendly. Highly recommend!

March 26, 2026
Unprompted review
Gradelink logo

Reply from Gradelink

Thank you, Jana! We appreciate your endorsement!

Rated 5 out of 5 stars

Gradelink is a wonderful platform

Gradelink is a wonderful platform. Easy to use. Easy to learn. And the help is really supportive. Josue never fails to answer every question I have, and I have many of them! The explanations are thorough and they are so patient with me as I learn more about this platform for our school.

March 10, 2026
Unprompted review
Gradelink logo

Reply from Gradelink

Thank you for your thoughtful review, Vicky!

Rated 5 out of 5 stars

Mark

Mark is amazing to work with. Whenever I call, he is always more than happy to help and takes the time to walk me through everything. His explanations are always very thorough and clear, which makes things so much easier to understand. I really appreciate how patient and supportive he is, and it’s clear he genuinely cares about helping others.

March 9, 2026
Unprompted review
Gradelink logo

Reply from Gradelink

You know what, Alexis? We like working with Mark, too!

Rated 5 out of 5 stars

Prompt, efficient help

The assistance I received was prompt and helpful. Kate was friendly and gave specific instructions on how to resolve my issue.

February 26, 2026
Unprompted review
Gradelink logo

Reply from Gradelink

Glad to hear it, Jennifer. You made Kate’s day!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look