Gradelink Reviews 

182
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for providing fast, thorough, and effective solutions to various technical issues and everyday platform questions. Users consistently appreciate the detailed explanations, patient guidance, and friendly communication that make learning and navigating the software smooth and straightforward. Some reviewers were not happy with response times, mentioning difficulties reaching support by phone or experiencing notable delays when submitting requests through the help desk system. A few individuals also reported trying for multiple consecutive business days to connect with a support team member without receiving any response.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising the support team for being... See more

Response time

Consumers find response time to be extremely satisfactory, consistently praising the team for providing... See more

Customer service

People report positive experiences with customer service, consistently praising the support team for... See more

Service

Users describe positive interactions with service, highlighting quick responses and helpful support agents... See more

User experience

Customers report deeply satisfying experiences with user experience, highlighting that the platform is easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really can't say enough good things about my experience with Gradelink, and specifically our support tech, Mark. He always goes above and beyond in helping solve any issues we have in a timely manne... See more

Company replied

Rated 5 out of 5 stars

Whenever I have a question regarding Gradelink and I reach out to them, they respond the same day, and are always helpful in resolving any issues I have. Our consultant is Axel Maldini and he has been... See more

Company replied

Rated 5 out of 5 stars

After 6 years without a problem, it was likely to happen. Today, we accidentally deleted a student's data. Axel was able to provide the missing data via email within an hour for us to re-input will... See more

Company replied

Rated 5 out of 5 stars

Mark is amazing to work with. Whenever I call, he is always more than happy to help and takes the time to walk me through everything. His explanations are always very thorough and clear, which makes t... See more

Company replied


Company details

  1. Software Vendor
  2. also in
  3. Business to Business Service
  4. Educational Consultant
  5. Software Company

About Gradelink

Written by the company

Old Student Information System Meme Trustpilot

Administrators, help your school save time, improve enrollment, and fulfill its mission with Gradelink Student Information System

Empower your school to perform at its best with Gradelink’s integrated school management, teaching, and learning tools.

Connect your community
Keep your administrators, teachers, parents, and students connected on and off campus.

Work anywhere
Because Gradelink is web-based software, all you need is internet access.

Centralize everything
Simplify all of your grading, attendance, and other administrative tasks.

Work more efficiently
Spend less time clicking and more time doing what you do best—educating.

Keep your information secure
Rest assured, knowing your data is protected and backed up daily.

Enjoy amazing service
Get personalized, friendly training and support—at no additional charge.

 

It's easy to get started with your new school management software

1. Go to gradelink.com/demo to watch a demo video and get an instant quote.

2. When you’re ready, we’ll set up your custom account and train your staff.

3. Work confidently, as we back you up with top-rated, personalized support.

Questions? We’re here to help at 800-742-3083.

 

Watch a Demo Button

Teacher Holding a Laptop in a Classroom

 

Gradelink Main Logo

Contact info

4.8

Excellent

TrustScore 5 out of 5

182 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(182)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This program is AWESOME!!

This program is AWESOME!!! It is just what we needed. The teachers love it and it makes the life of the school much easier. I have more time to help the staff out. I highly recommend it to everyone. Not a lot of bells and whistles.

June 28, 2023
Unprompted review
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Reply from Gradelink

That’s wonderful, Troy! It’s rewarding for us to hear that Gradelink is enabling you and your staff to work more efficiently.

Rated 5 out of 5 stars

The support and service are great!

The support and service are great. Whenever I had questions Tom was always there to answer them. My school has been with Gradelink since before 2008 and we have grown together.

June 15, 2023
Unprompted review
Gradelink logo

Reply from Gradelink

Thank you, Kim! We’ve enjoyed serving your school community for so long—and look forward to working together for many more years to come.

Rated 5 out of 5 stars

Gradelink is an excellence platform

Gradelink is an excellence platform! The system allowed us to become more efficient and streamline procedures. The staff at Gradelink is incredibly knowledgeable and extremely supportive. They truly equipped me to be more efficient at my job. They took the time to teach, help me trouble shoot and train staff. A special thanks to Mark, Vince and David for all their support and patience with our staff. A true blessing!

June 15, 2023
Unprompted review
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Reply from Gradelink

Our team works hard to serve our schools, so they appreciate the recognition, Tanya! You made their day.

Rated 3 out of 5 stars

Please let me color code my grades!

I would love to be able to use different colors to color code different lessons/activities/tests/quizzes/homework etc. It is very difficult to find lessons when they all look the same.

June 15, 2023
Unprompted review
Gradelink logo

Reply from Gradelink

We appreciate your feedback, Jodi! Input from our schools plays a vital role in our ongoing product development.

Rated 5 out of 5 stars

Very easy to use

Gradelink is really easy to use and is ideal for a private K12 school. We used to use another system before using Gradelink and it was a nightmare. There were soooooo many clicks to do anything. Once we switched we were able to do in 1.5 hours what used to take us 6 hours!

February 9, 2019
Unprompted review
Gradelink logo

Reply from Gradelink

That’s fantastic, Chris! We love that switching to Gradelink has saved you so much time.

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